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April 2024 by MacKenzie Wey
I wish I could make my rating even lower than 1 star. We have been LOYAL customers for almost an entire decade. Prices and fees keep increasing and the service they actually provide for my area is awful. We lose reception constantly, drop calls randomly when we have full bars and 5G. They do not work with their customers, they do not CARE about their customers. Poor customer service and poor phone/internet quality provided. We have had enough and urge you to do the same and switch to a different provider. I will be paying 1/2 the price for the same service under a new, more RELIABLE provider who cares about their customers.
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October 2023 by Robert Bailey
This is my 3rd attempt in the last week to cancel my service and go prepaid. I've been here since they opened at noon. It's 11:50. I haven't even been asked what monthly prepaid plan I'd like to go with. Poor customer service! Wish there was another comparable cell provider in and around Ottumwa, IA. I've had service with them since 2003. Ready to quit them all together.
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July 2023 by Ryan Hlaing
I had a horrible customer service experience Local US cellular store , Quincy in Ottumwa today.. I have been with us cellular for 7 yrs and was treated very rude and good bye US cellular.
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April 2023 by Nancy Monohon
I'm a recent customer of yours and thank you for the great service and phone! I like how you have phone security on these phones and accounts! Thank you ottumwa us cellular and keep up the good work and I plan on staying with you for a long time!
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December 2022 by curtatron maximums
Worst store ever!
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October 2022 by Crystal Hussmann
Very friendly. They are one of the best stores. They always take the time to make sure you are satisfied with your plan your product(s) and help you get the best price. Sometimes you may have to wait but to me it’s worth it. Great job Ottumwa Uscellular.
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August 2022 by A Cremer
I attempted to contact a representative via telephone and was never able to speak to a live person. What a joke. Totally disgusted with the customer service via telephone. Staff in store are friendly and helpful but I don't always have the time to make a trip there. I'm thinking Verizon maybe a better option.
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July 2022 by Tracy Felkins
Purchased the Orbi today.
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July 2022 by Alicia M Walker
The worst the thing they will rip off and will take ur money
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July 2022 by Duane Voog
Terrible service go to consumer Cellular
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June 2022 by Marc Lay
Our salesperson done an excellent job helping us. We were in and out within half an hour.
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May 2022 by Alphonso Tindall III
Shelby was incredibly helpful and was a life saver! Great Customer Service! She went above and beyond! I would give her 6 stars if I could!
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March 2022 by A W
The worst the thing they will rip off and will take ur money
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February 2022 by Peggy Roberts
I had a horrible experience today.. I have been with us cellular for quite awhile and was treated very rudely. As soon as possible I will be leaving us cellular
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February 2022 by Owen Miller
Your over the phone communication is dead I’ve tried calling in and have been on hold countless times and get called back by a voice machine only to be on hold again!!please get an actual human to call me back,,,
