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January 2024 by Joseph Hickcox
Never open
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January 2024 by Kathy Schrodt
Drove 30 miles to hopefully replace my SIM card the guy said we don’t carry SIM cards! Really?! so I asked to using the phone to call 800 Verizon so I could e-sim loaded on my iPhone 13 because of no phone service available on my iPhone he said no! Wrote on a card what I needed to do to get phone working properly, I inquired about purchase a new phone he informed me no unless I paid $500! I left shaking my head at such poor customer care!That evening I used a friends phone to call Verizon’s 800 # 2 hours later still no e-sim loaded!Two days later Creston’s Verizon was finally opened, I went in when it was just opening Jayme S. was there to give me the best customer care I have ever received with the Russell’s Verizon’s office! He was so helpful an loaded my e-sim a gave me options on new iPhone! I walked out 30 minutes later with a 15 plus iPhone an a plan I could live with! Thank you Creston’s office an Jayme S. for your excellent customer care!No thanks Mr Osceola Verizon for your non- caring customer care!!Sad way to run your so called customer care Osceola office!
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August 2022 by Builderman912
was told i could exchange an iphone out for a samsung if i didnt like within 30 days, the box had a corner torn and they would not exchange. yay i have a $1500 peice of garbage.
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August 2022 by Jody Wilson
The store said i had 30 days to decide on my purchase. I tried to go in and exchange it. The box was a little bent up and they wouldn't exchange. Poor service from what I expected from them.
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August 2022 by Leon Phc
Save yourself some frustration and just go to des moines for a real verzon store.
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February 2022 by Bryce Cozad
just a heads up they do nothing here I thought Verizons customer service was trash but they r even worse hope all u need to do is pay ur bill because that's the only service they offer after today's experience I'm switching to t-mobile and u should 2
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October 2021 by s putnam
Very good service
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September 2021 by Bess Leonard
Extremely helpful and knowledgeable!! Answered all our questions. Excellent experience! Wonderful customer representative!!!
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July 2021 by KIM JACKSON
Bare minimum help, but they can tell you how to call for help
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June 2021 by FA Barragan
Very friendly and helpful staffTook my new Galaxy phone today (May 18th) and the young lady at the store helped me transfer all my pictures and videos from my old phone over to the new phone. Very patient and helpful.Very good Customer service!
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June 2021 by Lacie Wray
Always very helpful! The staff always finds me a good deal
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April 2021 by Jim Wargo
Got thrown out for arguing with TJ. The wife told him that the Gov. had lifted the mask mandate while she was getting her mask out of her purse and he just said “ain’t arguing with you just get out”. She turned around with it in her hand, he said too late get out. I already had mine on when we entered. Didn’t matter. Anyway, went to Chariton Verizon and switched from US Cellular. Much nicer people.
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April 2021 by Jeannie Clapham
Great service! Thank you
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January 2021 by Nic Harmon
Awesome service switched my daughter to them I will be switching very some! US Cellular SUCKS!!
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February 2020 by Derrick Cowen
I get great service specially living in a basement..
