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March 2023 by Luann Sechrist
I honestly wish there were 10 stars! My first time of placing a loved one in the facility, and EVERYONE went above and beyond for her and us. The nurse crew went above and beyond when we needed anything or had questions. Rehab worked so hard with her and tried to push her to become stronger. Amanda always checking in and having such amazing things to say about my loved one. Karah, went above and beyond ALWAYS, was so caring and compassionate about all of us. Jill was so helpful in the billing are and always checking on us. Mike putting a smile on her face with his cute little puppies, and if we needed anything for her he was there in a heartbeat.I just cannot say enough good things about this Facility! They all genuinely care about your loved one and that is what matters at the end of the day.
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February 2023 by Christina
This place has the most amazing Staff! We thank you for taking such great care of the residents.
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January 2023 by Jill Madonia
Nothing short of Spectacular! True professionals with HUGE loving hearts for all their residents!!
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January 2023 by Taylor Stuart
My family and I was there the other night visiting our loved one. 2 employees was holding down the floor while the other employee was doing absolute nothing because she is on “light duty” I heard that from an employee. Pretty impressed they worked as a team like how it should be. They truly do deserve raises after doing double the work!
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November 2022 by Tim Noble
I do not have one good thing to say about this facility it is and has been a horrible experience for me.
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November 2022 by Amanda Cozad
I've been a nurse for several years. I've worked at several different facilities. I have never worked at a place where the residents are not only loved and cared for, but who are celebrated daily!! I wish my grandma would have gotten to experience this nursing home. ♡♡As an employee I fell so appreciated. There isn't a shift that goes by that someone is thanking you for something. Showering us with gifts of appreciation. Treating us so kindly. I never leave feeling underappreciated or undervalued.Everyone works as a team. All departments are willing to help where/when needed. The management is in the floor daily helping where they can. The residents are their/our main focus and everything we do shows it.
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November 2022 by Janet Wilson
My Mom was here and she received phenomenal care. The staff went the extra mile, I felt they treated my Mom like family and she was very happy here. I would highly recomymend this facility.
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November 2021 by Emma Brewer
I have worked with this facility and have not had one good experience. Whoever answers the phones is not very nice and answers with a rude sounding “hello?!” The person I know living in this facility has not been well taken care of and seems to be ignored. Skip this place and keep looking. They are extremely unorganized and unprofessional.
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November 2021 by Madison Bradford
I love seeing the posts on Facebook of the engaging activities the staff has in place for the residents during this hard time. It shows they truly care and go above and beyond.
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November 2021 by Logan Smith
Worked with admin and manager to help prioritize facility improvements. They've done a great job managing COVID and they care about constant improvement to the building that houses the people that they take care of.
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November 2021 by Guy Strobel
Staff is very attentive and compassionate. Extremely clean and welcoming environment. Very impressed with the overall care provided by Norwalk Nursing and Rehab.
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November 2021 by Annette R
Can't say enough good things about this place. The staff is always friendly, helpful and extremely professional. They have done an outstanding job managing COVID and their residents are some of the best taken care of in the state because of the commitment by the staff. I appreciate all the ways they have kept the residents engaged during the pandemic and offered creative ways for family members to interact with their loved ones safely.
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November 2021 by Heather Dankert
I would give a zero if I could. My Dad was a patient there and went days without being dressed. While minimal, the clothes we brought for him were never used and billing issues we have raised continue to be an issue that has neither been resolved nor replied to after repeated attempts. I would not recommend a loved one stay here.
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November 2019 by Kevin Ross
I am giving this place one star not based upon the nursing staff. Mom is getting the help she needs. The administrator and billing person however, are the soul reason for this negative review. I feel my blood pressure rise every time I deal with them. The billing statements you receive in the mail are NEVER accurate. They will chastise you when you have trouble understanding the bill.
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November 2018 by Michelle Sander
The staff there is truly amazing and very special. You can really get a sense of how much they care about their patients and each other.
