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February 2024 by Troy Hommer
My fur baby Maggie gets so upset going to the vet that she literally looks like she's having a panic attack.All of the Staff at Family Pet Vet, see this and are understanding and take the time to get Maggie to relax and be at ease. Just in the last year, my Maggie actually looks forward to the vet...I think she just loves the extra attention and treats.
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December 2023 by Clyde Evans
Staff is fantastic and very informative.
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September 2023 by Ken Brooks
Great place. Same people and same service as in West Des Moines. I trust them with my dog.
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July 2023 by Leslie Berckes
Family Pet Veterinary Center and their Animal Dentistry Referral Services went above and beyond to help when we needed them most. Our sweet kitty was suffering from mouth pain and refusing to eat and drink. We were heading into the 4th of July holiday and we were in a near panic not knowing if we could get her through the holiday while people were off. Our normal vet was completely unavailable and not answering their phones. Anne, the client care coordinator, will forever have my gratitude. She spoke to me on Saturday and Sunday when my cat's condition seemed to be worsening. Taking my call on the weekend when I wasn't even an existing patient! She worked with Dr. Jen to squeeze me in on Monday morning even though the clinic was closing early. Dr. Jen and team spent the entire morning diagnosing my cat's issue and FINALLY giving us answers. Anne and Dr. Jen continued to be in contact and available via text or phone to answer any of my questions, even on the holiday. They were always there to help and provided answers in an extremely timely manner. Their services stand out. Honestly, I am not sure what we would have done without them.I read some people say that the vet is expensive; unfortunately vet bills are rarely what we expect, and they can sure be more than we might want to spend. But, everyone was abundantly clear and up front with pricing, so we always knew what a procedure, medicine, etc. would cost.
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April 2023 by Carole Larson
I'm new to Family Pet Vet Clinic as of March 9, 2023, when I took my cat Hunter in for weight loss problems. I took him in this last week for his two-week follow-up check after giving him medication for two weeks.Everyone there seems to genuinely love all of the animals. The nurses told me that Hunter behaved very well for them and was given a big "Meow" on his paperwork, which they said is very good!I'm so happy with this clinic and highly recommend them!! ?Carole Jean Larson
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March 2023 by Lezlie Ramsey
Dr. Jen explained the procedure for my mom's pup and then called when the x-rays came back the pup needed 2 additional teeth extracted. The process was smooth, but not inexpensive. Everyone we worked with was friendly and professional, and Dr. Jen did really good work.
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February 2023 by Jordan Weak
Absolutely incompetent office. Left the phones go straight to voicemail after asking me to call back while my dog was in surgery. Find any other Vet
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December 2022 by Julie Hommer
Very friendly, caring staff. My dog was scared and they knew exactly how to take great care of her!
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February 2022 by Stephanie Hagen
Simply wanted an estimate never received one. They sent me an email with a pet insurance application so I reached out again and was told it could vary. Which I understand if issues arise but I just wanted pricing for a spay & 1st round of short. Horrible customer service!! I will stick with my current vet All Creatures Small
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January 2022 by Natasha Schnell
Dr Mathis and Anne were really great to work with. They explained everything very clearly and we did not have any surprises along the way. My cat had several teeth removed and is now healed, healthy, and back to normal.
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December 2021 by Laura Jensen-Kimball
Went in for my first visit today. Very clean, staff was very nice and I felt like they took time to get to know my pets.
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September 2021 by Lexie Brooke
Norwalk Family Vet is great! I've been taking my dogs here for almost a year now. They are always up front with pricing to make sure that you are comfortable with it. The staff is friendly and helpful. I recommend this vet clinic!
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April 2021 by Ryan Walker
Won’t sell iVet cat food unless you see their vets dispite being listed as a retailer on iVet’s website. Not “Norwalk Nice”!Update: No miscommunication, your staff at the Norwalk location very clearly told my girlfriend yesterday that they cannot sell iVet unless we are customers of their veterinary service and we already have a vet we are very satisfied with.
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April 2021 by Amy Myers
Dr. Ryan and the techs are wonderful.
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March 2021 by Adrian Mitchell
They are great with my cats. They know how to handle them well and took good care of them during their appointment. They are currently having all customers wait in the car while they take the pets inside. They have new updated payment software to pay outside. Great social distancing. ?