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April 2024 by Cedric Parker
Drive through workers can't listen, the restaurant has been extremely slow every time I've visited, and it's so bad, people turn their cars off in the line. Going inside gets you no better as your captured by payment so you wait 20 minutes for fast food. Prices are WAY too high to have service this slow and bad.
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April 2024 by Cory Harding
They messed up my order multiple times multiple occasions. Waited 25 minutes for my order to be ready and they forget my deals. Always slow. Never worth going to.
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February 2024 by Wendy Britton Knau
Great sliders. Service is Very
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January 2024 by Lisa Boss
I thought everyone in Norwalk was a snob until I went to Arby’s and got the best service of my life. Thanks guys!
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January 2024 by Dan T.
Really wish I could give this location a better rating. My daughter came through the drive through the other night and she received pretty much a raw roast beef sandwich (picture included). Now some are going to say this couldn't have happened. It's either pre-cooked or it's liquid meat and all the franchise location does is warm it up. Do a little due diligence and you will find that's not the case... A friend of mine worked for Arby's/DRM Inc. for 14+ years and here's how he described the current process: "The roast beef from Arby's comes pre bagged (frozen) in a basting solution, and then thawed for approximately 72 hours. It is cooked in store and sliced to order 3-5 slices per ounce of roast beef in what is called a wafer thin slice that should be thin enough you could read through." If you don't believe it check out the Business Insider, Snopes, and Mashed articles online about Arby's roast beef... The basting solution is gelatinous which seems to cause confusion with people thinking the contents of the entire bag are "gel." Here's a Snopes article dispelling the whole "liquid beef" concept. Some people might try to say we were accidently served pastrami or corned beef from one of their deli style sandwiches. No! I'm 53, enjoy reubens, and know the difference between both pastrami and corned beef and raw/undercooked beef. Lol When the location was contacted we were told it was fine. That all roast beef is only served when it hits the correct internal temperature and just to eat it... No. The one bright side to this was I filled out the corporate contact form and was contacted by a district manager the next morning. As we spoke he was on the way to the Norwalk location to meet with their GM. Everything is supposedly logged and he was going to get to the bottom of what happened and get it fixed. I'm satisfied that Chad is dealing with the issue. In the grand scheme of things $5.99 for a double roast beef isn't the end of the world, but my local stores on 100th in Urbandale and on 22nd in West Des Moines put out a quality product, and have responsive staff members, and I guess that's what I expect from every location. This wasn't a quality product and the response from the local staff was not acceptable.
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December 2023 by donald jordan
Updating my two star to a one star. Went in again today after having a great experience with their new Good burger 2 meal deal a few weeks ago. Today was not a good experience. Only car in the drive thru yet it still took a long time which is fine with me if the quality of the food is good. It was not. Literally nothing in our bag was hot. Didn't get the correct fries. The meat in the burger seemed undercooked and dis not taste good as it had before. Shake machine was also not working. Overall bad experience with everything. Take the drive to indianola if you want better food and service.
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December 2023 by Carl Holmes
Drive thru pickup dinner orderedCorrect items in the bag, nice and hot.
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December 2023 by Sarah Robbins
We were the only ones inside we waited for 10mins for someone to see us one employee even told another oh they can wait horrible customer service from what I'm assuming is the manager I get fast food can be hard sometimes but they were just lazy almost all the dinning tables were gross just a bad experience all around so upsetting because typically love arbys lobby was so bad we got our food to go
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October 2023 by Thomas Selgrade
I tried the new bacon ranch cheese steak and it wasn't nearly as good as the classic. The bacon was really crunchy hard and dry which was not good and there was far too much ranch. The bun and meat were delicious.
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October 2023 by Bob Gray
Employees were friendly and courteous and the food was good.
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September 2023 by Kara Hilton
Super disappointed. I ordered, and was charged for, a double beef and cheddar sandwich without the bun. I ended up with less beef than a regular size sandwich normally comes with, so definitely not the double I paid for. Additionally, the crinkle fries were not hot and tasted like they'd been sitting for a little while.The lady taking drive-through orders was friendly and accommodating.
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September 2023 by Matt Smith
Sandwiches, jalapeño poppers, mozzarella sticks were all excellent. Fries - average. Buffalo chicken bites not really that good. I thought they would be since I love the buffalo slider.
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September 2023 by Logan Jader
Get shorted on the nuggets sometimes with really small pieces counting as a piece but other than that it's a pretty good spot. Slightly slow service but I'd rather it be slow and come out more quality than rushed and poor quality.
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August 2023 by Steven Vaske
Solid fast food option. Don't forget the horsey sauce.
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July 2023 by Ariana . P.
The food is amazing I love it so much there service is great everyone there is kind so overall I definitely recommend Arby's
