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April 2024 by Charles Simpson
If you’re cruising through North Liberty and craving some cozy breakfast vibes, Dunkin' on X Avenue is a must-stop! My recent visit was a delightful experience from start to finish. I warmed up with their hot chocolate, which was perfectly rich and creamy, just the thing for a chilly morning. It paired wonderfully with the bacon, egg, and cheese croissant—a true comfort food hero. The croissant was buttery and flaky, packed with just the right amount of crispy bacon and melty cheese, while the eggs were cooked just right.Don’t skip their hash browns! These little crispy bites were golden and crunchy on the outside, soft and warm on the inside, making them an irresistible side to our breakfast feast. The staff at Dunkin' was friendly and quick, making our visit pleasant and efficient, ideal for those on the go. Whether you’re a local or just passing through, Dunkin' in North Liberty offers that reliable, tasty kick-start to your day with a smile.
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April 2024 by ELIZABETH HAHN
Save yourself the frustration of orders made incorrectly and dealing with the rude employees and go to the other Dunkin locations or Scooters up the street.
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March 2024 by Christian Gomez
Every morning that I wish to have Dunkin, I order what I want and the people are always so polite and patient. I do not ever had to wait extra time. This location is very proficient and exceeds customer expectations. Thank you! This is what brings me back.
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February 2024 by Lydia Jumper
Very rude. Gave me attitude when I said they had my order wrong. They need nicer staff. Go to Starbucks they are always nice and sweet people.
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February 2024 by Jordan Little
Arrived right at 5am. Only worker was having a smoke break which is fine. She watched me pull in and went inside. Sat at the drive through window until 5:05am. No one would take my order so I left. Starbucks it is I guess.
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February 2024 by Allison W
Just stopped here at 9:55 on a Sunday morning. They had 9 donuts remaining. How is that possible for a business whose business is donuts? And on a weekend?
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December 2023 by Lacey
went there today after working a 12 hour shift on christmas weekend as a nurse and i only saw one of my items so i kindly said i was missing part of my order because i wasn’t sure. the worker snapped at me and was extremely rude to me and explained she didn’t tag it yet. i said oh im sorry i had no idea i didnt see that i just wanted to make sure i got my full order. she snapped at me again and i kept on apologizing to her. she went to grab the other item and snapped at me again and said if i would’ve just waited and that they didn’t tag it etc yet and i said once again “im so sorry” and she mumbled something under her breath and walked away. i then cried afterwards because that was ridiculous. i get no one wants to work on holidays. i work this entire christmas weekend. i would never speak to my patients as a nurse the way she spoke to me and made me feel over a freaking donut. i will not be coming to this location again if that’s how they treat people.
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December 2023 by Matt Benson
Blah.,.. coffee is good at alot of different places.
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September 2023 by Eylaf Khalil
I went there last week with my fiance to get are morning coffee and bagels. I was trying to explain to the cashier that I have free coffee and donuts with any purchase I make. She was acting stupid and charge me for I explained to her 3 time and I scanned my phone. She kept deleting the offer and act stupid. I gave up and paid for whatever I ordered. So after i paid i double check the receipt and i realized that she charged me for extra stuff(my reward gift) I went back to talk to her. She kept shaking her head I called her manager and start whispering. I spoke up and explained what happened the manager ignored me and refunded the money. The said very loud I will try to remember this face I know those kind of trash people. I was so confused and shocked of her reaction and response as manager. Then I realized how dirty her cloth and the way she look to be in this position. NEW MORNING MANAGER, SHE IS RUDE, NASTY ATTITUDE & NEEDS TO BE CHECKED by her boss because she is going to run all the regulars away with her nasty, and rude disposition. Truly a terrible experience I just had with her and I will never ever go there again!!!
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September 2023 by Adnan Somic
Abdulah was very friendly and helpful. Great
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August 2023 by Kellie Pickering (KellieDee)
Everyone who knows me, knows that I love Dunkin. It's one of my defining qualities, for better or worse. I spend upwards of $2000/year on Dunkin. Between the North Liberty and Coralville locations, I am at one of them daily. Sometimes, both. And not because I want two coffees in one day; I just want one... made correctly, how I ordered it.Sometimes I order specialty drinks (with no modifications to how they are made), but generally, I order the same thing, every time:A medium iced (sometimes frozen) coffee with butter pecan and 1 cream. (The default amount for a medium is 3 shots of each.)It's not even a complicated order. But it's NEVER. EVER. CONSISTENT. I've attached a photo that shows the same drink from both North Liberty and Coralville locations in 3 varying shades of white to brown.Majority of the time, my coffee order from North Liberty is very pale and cream-colored. Like they are not measuring out their shots and going super heavy on the cream and syrups. It's always sickly sweet compared to orders from other locations.Today I ordered myself a coffee and a couple refreshers for coworkers and had my roommate pick them up and deliver to us at work. The refreshers tasted great, but my coffee was so light and sweet, I couldn't drink much of it without wanting to puke. I went to this location after I was off work (about two hours later, with a mostly full cup of coffee) and asked if I could have my drink remade because it wasn't right and tasted terrible. The employee didn't want to do that for me. He mentioned adding to my drink? (Instead of just making me a new one.) As if adding more of *anything* would make it taste better. It had TOO much cream and syrup in it to begin with...Left my drink on the counter and drove the extra 30 minutes to go to Coralville to pay additional money to have the drink I wanted made how I ordered it.This is just ONE instance of bad service/wrong order. It's an almost daily occurrence at North Liberty. I regularly have to deal with:1. Above employee on his phone instead of working/acknowledging that he has customers.2. Waiting for someone to greet me at the mobile pick-up counter, where my order is NOT sitting because it HASN'T EVEN BEEN STARTED YET because someone didn't look to see they had a new ticket.3. Food items I order not being in stock; I can never have the seasonal bacon sandwich on a croissant because they must only make like 5 croissants per day4. Being late to work because of reasons listed above.5. A severe lack of donuts for a donut chain. I rarely ever eat desserts, especially donuts... but when I do, they don't have any. I will often times order a more expensive item (e.g. coffee roll) and have it replaced with a cheaper donut because it's all they have in stock. And I don't get refunds for that. Other times, the flavor I want (almost always glazed) is out of stock.6. Drinks never made correctly/same as previous visits or visits to other locations. My review is a common example, but I also frequently get whipped cream on my frozen drinks (which I don't ask or pay for, and I REALLY don't want), coconut milk refreshers that are absent any (or very little) coconut milk, coffees that are missing cream/flavor/both, etc.Basically, what I'm trying to say is that after 5 years of patronage and thousands of dollars later, you should drive a few blocks West and get a coffee at Scooter's.
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August 2023 by Salena Adkins
When you ask for 4 extra pumps of 2 different flavors, so 8 EXTRA pumps total and then only half the espresso and it tastes like there is no flavoring added at all...Even confirmed when it was given to me.Not thrilled. Waste of my money today.
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August 2023 by Steven VanTiger
Never been inside but the drive thru I've been a lot it's fast it's officiant need I say more.
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May 2023 by KoKo's Kouture Closet
The only reason I’m giving this review 2 stars In because IM A REGULAR HERE. I moved to North Liberty 6 years ago and I’ve been a customer since the grand opening and NORMALLY the staff is very nice, very kind, warm and full of laughter. BUT THIS NEW MORNING MANAGER, SHE IS RUDE, NASTY ATTITUDE & NEEDS TO BE CHECKED by her boss because she is going to run all the regulars away with her nasty, and rude disposition. Truly a terrible experience I just had with her 5 minutes ago
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April 2023 by Manda
Don’t waste the time. I’m typing this review as I sit in the drive thru waiting for what I ordered. I have also been sitting in drive thru for at least ten minutes.We arrive and can hardly understand the person on the speaker and then we are told the order we placed on mobile wasn’t even started and that they didn’t have any of the donuts that we ordered. We asked to have the donuts taken off the order but they would not be able to do that since it was mobile. We received 2 muffins and 4 random donuts they probably had lying around. ?Once that was finally “figured out”, we get handed three bags with these donuts and muffins just tossed into. Then they realize we had drinks too.As we sit and wait for our items, the awning above the drive thru is dripping rain water down into the car any time that we have to roll the window down.We get handed ONE of our three drinks. They thought that our order was completed. We told them we had two additional drinks, had to tell them what the drink we ordered was. While waiting another worker comes to the window trying to hand us more sandwiches. We tell her that we have our food, just waiting on two last drinks. She then says she’s going to go start our sandwiches ??♀️We explained again that we had the food, we needed the last two drinks.We finally received the drinks!In no way did any of these employees try to make any of this right. The last girl that came to the window was apologetic at least.What. A. Mess!Also… this is a Dunkin Donuts on a Saturday mid day and they have no donuts. I don’t quite understand that.
