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January 2024 by Bobbi Schmidt
Had a great experience with Doug Cupples at Lauterbach Buick. Fair and honest, got a great deal! So happy with my 2020 Chevy Trax!
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December 2023 by Dionne Steinkamp
We had a great experience trading in a vehicle and buying one from Lauterbach! I'd heard they had a good reputation, and I found that to be very true. Every employee we came in contact with displayed high quality character. They listened to what we were looking for, offered fair pricing, were honest, and went above and beyond. Working with Brian was great. He even filled up our new car with gas, and ordered all-weather floor mats for us.
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October 2023 by Crystal Meier
As a person who was raised in a car selling family, I'm always interested in the sales approach of dealerships. Lauterbach is the epitome of a quality, honest, respectful dealership. No games, no 20 probing questions to find the "angle", no manipulation. These folks set the bar for a class act!
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September 2023 by Isabelle Brandes
Expensive but nice people and good service
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August 2023 by Stephanie Anonymous
Took my Enclave to have the stabilitak light diagnosed. Had my husband do the communicating to avoid being treated like a woman.While making the appointment it was suggested to him that it might be a bad hub. A possibility we had considered.He told them we were aware it needed aligned but we needed to figure out what else was going on first. They were supposed to let us now before doing any work.They aligned it. Said it was fixed. I didn't even make it home (less than 6 blocks) before the light came on again.He called and told them the light was still coming on. He reminded Jeff we asked for a diagnosis not an alignment. He was informed that it was only $2 more for an alignment. If they did something wrong with the alignment they would redo it.Took it to my MIL's (about 2 miles away) to park. When I stood in front of it there was no question that the front passenger tire was now sitting wrong. The hub was bad. After repair the light still came on.After about 2000 miles of driving to troubleshoot it ourselves we had to replace the power steering line. There was a hole in the left drive axle boot. It was there when we took it in. We both knew, and had forgotten, about it.Two obvious problems that should have been recognized when they "aligned" it. Now it needs realigned.We asked for a diagnosis. We received an improper alignment.
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August 2023 by Gary Fultz
We broke down on the road, they gave us a diagnostic on the car right away at no charge. They were very professional.
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July 2023 by John Strickland
Excellent service from Ken Vanveen . In sales.
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June 2023 by Jesse Smith
Got a flyer in the mail for an alignment. Went in after rebuilding the suspension on my car. As I was dropping the car off the service writer was short with me and seemed annoyed with my presence. Then I get a call that they do not have the correct wheel targets for the alignment machine to work properly. I ran a tire and alignment shop for years, they have the correct targets and equipment for the job. They just didn’t want to do it. It would not have been a difficult job as all components are new. It’s absurd to offer a service then not follow through with completing it.Also, I could see the alignment machine it was the exact model and target I used on multiple of the same model cars for years.
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June 2023 by M Perry
Took my car there for a repair. They told me everything was fixed, needless to say it wasn't. I also told them that there was something with the front end, and they denied any issue and it was fine. Only to find out later that there in fact was a problem which leads me to believe they didn't listen to me and their mechanic didn't even check it out. I wouldn't go there and won't again.
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May 2023 by jammin James festiva
Had a good experience, THEY DID NOT PUSH! well pleased
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April 2023 by S.R. “Mötley” HOPWOOD
Hopefully they grow on me. Sales was very helpful and friendly...helped with wifi password. Lotsa vehicle here to learn.
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March 2023 by Meredith Doyle
I am so pleased with this dealership. I bought a car from them last month and and they were all so friendly and helpful! I took it in today for some “TLC” & Jeff was amazing. I will definitely be sticking with these guys in the future.Thanks Lauterbach!
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February 2023 by Kenzy Bennett
I worked with the salesman Brain and he was super helpful and patient. He and Joe in finance helped me get a great deal.
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February 2023 by J. G,
Always do excellent servicing of vehicles. Everyone is polite and professional. Service area as well as salesroom, is kept very clean.
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January 2023 by Carol Anderson
This car dealer was the go to place for me here in town until this morning when I stopped by to ask a question. Always received a good deal as well as seeing friendly sales clerks. After being treated with disrespect and because the owner made assumptions before finding out why I was there. I realize they no longer care about their past or future customers so will be going elsewhere. Since, I will be in the market soon for a car, it was a good thing to discover before buying. To me, attitude as well as quality is the most important part of being a seller as well as a buyer. Getting a fair deal is important as well as trusting the dealership.