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September 2023 by Edwin Vasico123
good cars
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May 2022 by Herpes B
Brought a car and it stopped working the same day
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May 2021 by Ray Gettman
Great service people there were friendly very good experience
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August 2020 by Barbara Santoro
After hitting a deer and totalling our truck, the owner, Tim picked us up within 15 minutes of calling. Very helpful and polite with giving us local contacts for getting us back on our travels as fast as possible. Good guy! Thanks again Tim!
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February 2020 by Nancy Agnew
Quick, professional service....from call to tow was only 15 mins. and we were back on the road after sliding in a ditch!
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January 2020 by Alex R.
Heartless scumbag named Chris Murray told me and my two friends have fun dealing with Mass State Police since we opted not to use his overpriced truck bed. Laughed in our face and said good luck. Evil scumbags
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December 2019 by Janet P.
If I could give a 0 I would . These are just the most ignorant careless humans. Unimaginable how little they care about the cars they handle. These dam people left the window down on my car and ruined the interior as it sat in the snow/rain for days. They opened it while locking the wheel on the tow truck and didn't bother putting it up. It was fully functioning when I got the car to the garage . Do not use these people if you have a option. I unfortunately didnt have a option as the police called them. Do not use these people.
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September 2019 by Sir Daniel Le'strange
More than helpful after my vehicle was totalled by a meth addict attemptung to outrun the police. Allowed me to come back directly to gather my leftover belongings.
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April 2019 by Selena C.
I am disgusted by the dreadful customer service I received from this tow company. At 9:45 am, They were called by a highway officer to tow my vehicle from the scene of an accident due to it being immobilized. At noon I arrived at their lot to retrieve my vehicle, it was empty so I call their office number. Someone answers the phone extremely discourteous and I am told they are not open on Saturday but will be at the office within the hour to release it to me. An hour passes and I call back at which time I am told he is now on the highway and will get to the office when he can and he hangs up. More time passes, it's about 3 pm now, I call back and finally he says he is at the lot, so I immediately call to AAA to have them meet me to retrieve my vehicle and tow it to my mechanic. I get a ride over to the lot, only to find it empty. I call AGAIN and when he answered the tone of his demeanor has gone from unpleasantly harsh to vulgar, disrespectful and condescending. He was screaming and cussing at me, told me he was coming when he felt like it and he hung up the phone. I called back, he pick up and hung up. I called again, and the same thing. Now AAA has arrived and I still am not in possession of my vehicle. At this point my frustration level is off the richter and so I have my elder sister call before the situation could further escalate. After another screaming match he ultimately agrees to be there in ten minutes, which actually turns out to be twenty. When he and his associates do arrive, they were completely ignoring my tow driver as well as myself who are standing at the edge of the lot waiting to be serviced. The tow driver, who is professionally dressed and identified in uniform tries to approach them and they yell at him to get the f*** off the property. Again, not wanting to allow my frustrations to overtake me I ask my sister to talk with them. All 3 men walk towards her, initially just talking, but at about 1 minute into the conversation got very loud, hostile, these men were waving and slapping their hands in her face while yelling. I immediately became fearful for the safety of my sisters, myself and my 6 year old nephew who was also there so I started video recording and instantly attitudes and behaviors changed. Voices were lowered, as well as hands, reason and logic began to kick in so he says"let's just talk turn the camera off". After much back and forth with their constant denial, they would not accept or acknowledge any wrongdoing let alone apologize for their disgraceful, disgusting and borderline racist behavior like saying"I am Italian that's what we do" does not make it acceptable for you to wave and slap your hands in the face of a customer especially with her child right there with her. The lack of respect for me and my time, lack of professionalism and ethics was unlike anything else I've ever experienced just absolutely awful . I wanted to get my vehicle which I eventually did but not before, my family and I suffered verbal, emotional and nearly physical abuse at the hands of a company who claim to "pride ourselves in delivering a professional & positive experience to all our customers regardless of the situation."
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March 2019 by megan brown
No longer open in murrary :(
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December 2018 by Marcus S.
Just want to give a shout out to the guys at Murrays. They were great to deal with when I had my accident. They office people were very helpful and gave me all the help I could have asked for. The driver, I believe his name was Austin was extremely pleasant and made the accident experience as graceful as possible. And the kid in the yard Greg... Huge shout out for helping me carry my stuff to my rental. Also thank you to one of the owners Tara who was very helpful on the phone. You have a great group of guys handling your company. I would highly recommend this company!!
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December 2018 by Daniel me
More than helpful after my vehicle was totalled by a meth addict attemptung to outrun the police. Allowed me to come back directly to gather my leftover belongings.
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December 2018 by Ashley Weaver
I called this company to get a tow from Orient to Grimes. I was so glad they were available to do it as I was not having much luck finding a closer tow company that could do a long tow. He did call the first day he was suppose to do it and cancelled because of unforeseen issues at his shop which was understandable and he informed me he could do it the next day first thing in the morning. He showed up at 10. He had a issue getting a good angel and hit the neighbors picnic table and didn't say anything about hitting it to me. But when the neighbor called him to settle this issue (the table got damaged) he told my neighbor he didn't hit anything. So I've taken pictures of damages and the tire marks in the snow from his tow truck that go right to the table.
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April 2018 by Roger A.
I wish zero stars was available, I have no idea how this business run a public contract with the city of Woburn and maybe others, owner very disrespectful and always tries to make up policies to rip you off in many ways, I'll file a complaint against this garbage at the city hall, BBB and chamber of commerce. Please hire someone else, many options to choose, STAY AWAY.
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December 2017 by Tori Pettit
Went to buy an SUV 3 times and ended up going somewhere else
