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February 2024 by daniel hyde
I use to work at menards in marion and I can tell you this , that store has steadily declined since John left as manager . Screwed up deliveries . Getting 45 miles away and the item in my box was used and defective . Problems with some employees not knowing a damned thing or they play dumb just to get away . Communication skills seem to be lacking because they can be so slow to respond that you wonder if they even heard what you said . Lumber is so poor it can takes a hour to dig thru the firewood . Recently I called the electrical desk to see if they could eave 3 small items at the desk for my wife to pick up and I was informed that if they did it for me they would have to do it for everyone and it would throw off their inventory count . Walmart has better customer service . Sad to see the gradual decline .
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February 2024 by Dustin Campbell
I purchased a brand new Gas range from this place And the gas stove hook up kit. The stove was defective & just a few hours after u picked it up the store GM said we don't care and won't do anything about it unless you spend more money. Don't buy anything that cost more than $5 from this place.
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February 2024 by Quint Freilinger
Can't bleave I traveled that much
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January 2024 by Donna Wilson
We have always loved Menards. We spend thousands of dollars a year there. We recently purchased 4 Whirlpool appliances from them. I deeply regret doing so. We ordered them so that they would all come in at the same time and not sit in storage where they could get damaged. They did not all come in at once. We were waiting to install them all, but finally broke down and started with the fridge a week ago. The product manual states that it has and filter package included with the refrigerator and you must install it before using it. There was not one. We live an hour from the store. My husband returned. They had no idea what he was talking about and they don't even carry them for purchase. They told him to call Whirlpool. The handles were stainless and the fridge is dark stainless. I specifically asked the person who helped me if they were dark and he said yes. We had seen the model in a different store and they were indeed the dark. I believe that the company changed them in 24. Either way, I was extremely unhappy about it. Then when my husband who has installed many appliances as he is a contractor and a landlord, discovered that if you level the doors, the handles are uneven. You can either have even handles or even doors, but not both on $2000 refrigerator. I have contacted Whirlpool as directed. HAVE YOU EVER DONE THIS? It is stressful and challenging to say the least. I have spent hours on this. CSR has disconnected me, I did get some direction by chat. Yes, I either need to go back to Menards or call an authorized repairman to come out. Even though it is under warranty, it may not be covered. DO NOT buy appliances from a huge store with no customer service. Not sure what to do next.
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January 2024 by Liza Wilson
Horrible customer service! Purchase made on 12/28. On 1/4 it has not been put on the truck to the store yet!!! Called and was told it's ready for puck at the warehouse but they don't know when that will be. Two trucks are scheduled for delivery from that warehousebut it's not scheduled to be on either one of them $400 purchase and no date on when I can pick it up. What happened to good customer service and reliability?
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December 2023 by Dawn Thomas
Finding staff is hard. Looking for items in add that are NOT HOLIDAY like paint gun no one could or walked away when we asked for
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December 2023 by Lisa Graff
“We appreciate your business” is what you would hear as a response to aONE ⭐️ REVIEW and it would not be heard by this customer today!As I shopped for several hours at the MARION location it was hit and miss with the associates. There were some very helpful workers ALLIE who asked if I needed help and checked prices and stock. Others were not so helpful and made the experience not worth shopping this store.I was purchasing one of the last Christmas trees that was on display so I asked an associate to wrap it and place it at the front register. Reluctantly, he did take the tree apart and stood it there. Ok… I’m not going to be able to fit a tree in my suv unless we box or wrap it. Again, not so thrilled Associate BRAYDON (did put his name tag on after I asked his name) finally wrapped the tree after a long discussion. The checkout lady AMBER was smug and not helpful as I had 72 items to ring through and I had it organized to do multiple quantities… She did not box, bag, or help load anything as the next customer stood in line as I loaded all the items in the cart. She literally stood there with a smirk on her face. I asked for the remote for the Christmas tree and that was like asking for gold teeth. I went to pull my vehicle up to load the items… parked, went in, took one cart out, unloaded, went back in to get the second cart with the tree, unloaded in my vehicle, returned the cart with not one associate offering to help. I said something to the manager and she quickly said I should have asked for help. Ugh! Blind. ? Not a good experience and customer service was not on the forefront today! So please instead of regurgitating “We appreciate your business” show it. Actions do speak louder than words.
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August 2023 by Taylor Hatfield
If you come here be sure to get your receipt and watch your bank account! I was charged 3 times for the one purchase I made and when I brought it issue up I was initially told it was a ‘soft transaction’ and it will fall off by Monday. Come Monday and I’m still missing about $85 out of my account (mind you these extra transactions were not pending! They completely went through and withdrawn the money!) so I call again to talk to a manager and resolve the issue where I am then told to wait until Friday as it will fall off then. I will be calling my bank ASAP and fixing what Menards should’ve handled from the start rather then giving me the run around. Absolutely awful experience.
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June 2023 by Nathan U.
The employees were very mean and got angry at me for doing nothing wrong they should be fired
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June 2023 by anthony cat
Menards is a great store, although I've only been to this location once. I can saw just like any Menards they have a huge selection of items and there prices are very low. They do a great job of helping customers and they also have a large selection of tools, plumbing, metal, cleaners , paint, shipping supplies, automotive, outdoor furniture, camping items, house pest control sprays and traps. They have soo much stuff you could very easily be over whelmed.
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June 2023 by Anthony G
staff is full of kids. easily the worst experience I've ever had customer service wise. will not ever be coming back to this store.
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June 2023 by Alexander Steele
Apparently my favorite cashier Brad Erlacher has been fired. I always loved coming in and having him check me out, he was excellent. You need to teach your young managers some respect for people on the autism spectrum….
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June 2023 by Laura P
Do not go to Marion, Iowa Menards for plants. Their employees are too lazy to even water them. They are not cared for. Many are dead or half dead. Any evidence of watering there today was me. The dirt was bone dry. Hasn't been watered in days. Saw some lazy employee straightening shelves with a hose on wheels sitting there near the dead plants. SMH. Go anywhere else for plants!
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May 2023 by Laura W
Do not go to Marion, Iowa Menards for plants. Their employees are too lazy to even water them. They are not cared for. Many are dead or half dead. Any evidence of watering there today was me. The dirt was bone dry. Hasn't been watered in days. Saw some lazy employee straightening shelves with a hose on wheels sitting there near the dead plants. SMH. Go anywhere else for plants!
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March 2023 by Rachelle Powelson
We were at the Marion Menards. The employee in the wheelchair was so kind and helpful. ❤️
