July 2022 by Tim M.
I have had poor experiences with Runde Ford of Manchester previously. As a result, I have not done business with them for several years. i saw a new Lighting in their parking lot today and called to inquire if it was committed to a customer. The sale person indicated that it was not. I inquired as to making a deposit on it and they indicated that they would be glad to do that, but I needed to be aware that they were marking the truck up $10,000 over MSRP. I indicated that Ford Motor Company has warned dealers that this practice would not be acceptable. I indicted that I am a reserve holder and that I would be contacting Ford Lighting customer service. He responded to do what I had to do. I have filed a complaint with Ford Motor in this regard. It seems clear in my opinion that this dealer continued to not have the customers and or our needs in mind. It sad because I trade and buy vehicles pretty often and due to their poor treatment of me, they have missed several sales. In today's market with people shopping online and many Ford Deals with customer centered philosophy's a dealership might realize that eventually your customer base will dry up. I would highly recommend Rydell Ford in Independence which is no more that 15-20 miles away. They are a positive company that seems to be focus on customers. Thye have a new Lightening, but it has been committed to a customer so is unavailable, but they DID NOT mark up the price.
