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April 2024 by C T
There's an older lady (short gray bob haircut) that's on a power trip there. She's always incredibly rude and commanding. She goes out of her way to complain about how I do my packaging (though I've never had complaints all of these years from anyone else - ever- and my job is shipping). On about 20 of my shipments each day I'll actually over pay for shipping just to send something UPS instead of USPS just so I don't have to deal with her. There's a younger dark haired lady there that is the exact opposite: super friendly and so very nice. Just don't see her very often, which is a shame.
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November 2023 by Barb Thompson
Did what needed to be done
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December 2022 by Ryan Smith
3 different mail carriers but we consistently get turn off notices for our bills but only months later do we if 'we do' so they shuffle the blame and nothings done. Will be contacting my congressmen about possible actions and how to find out the post master is for Keokuk and how to complain to reduce or remove any holiday bonuses for the 2021 billable year.
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November 2022 by Dave K
Flag wasn’t at half staff on 9/11 which is wild considering that USPS is a government entity. ?? ??
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September 2022 by Tazz
Flag wasn’t at half staff on 9/11 which is wild considering that USPS is a government entity. ?? ??
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September 2022 by Lewis
Flag wasn’t at half staff on 9/11 which is wild considering that USPS is a government entity. ?? ??
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July 2022 by Mark Curtis
Friendly yet professional
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January 2022 by Block Shape
3 different mail carriers but we consistently get turn off notices for our bills but only months later do we if 'we do' so they shuffle the blame and nothings done. Will be contacting my congressmen about possible actions and how to find out the post master is for Keokuk and how to complain to reduce or remove any holiday bonuses for the 2021 billable year.
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November 2021 by Deanne Dupy
Relatives! Relatives! Relatives!
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November 2021 by Tammy Dinatalli
Always fast prompt and friendly service. Always clean and we'll lite inside and out. Never had any troubles with anything ever gone therefore.
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September 2021 by 何詩安Shea Hawkins
I'm a bit clueless when it comes to mailing things, especially if it's international but everytime I ship something to China or need help figuring out how to send 1 day shipping and give the other people 1 day shipping prepaid back to my address, they do it right. The workers here have always been friendly to me and I've even seen them be friendly to rude customers. I've also had problems with mail coming to me (Chicago USPS system's fault) but the people here in Keokuk were able to help me understand the situation and even personally deliver my mail to me after-hours because I was concerned about my package. I wish the employees would care more about COVID-19 precautions but I gotta give 5 stars still just because the customer service is so great.
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April 2021 by Brenda Huffman
This is the 5th time, but only 1st time I've complained. I'm sick and tired that these carriers cannot put my mail in the right mailbox at Westport Terrace. I lost a $30 item due to carelessness and whomever got my merchandise at Westport Terrace, I hope you're enjoying your free stuff. I'm tired that the post office here cannot read the number on your mailboxes!!
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April 2021 by Grace D.
Won't deliver to a completely safe apartment complex because they're lazy. Do better.
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March 2021 by Cindy B
Call me crazy, but I was shocked to see no one that worked in this post office wearing a mask. Not at the counter, nor the employees working in the back that I could see. The service at the counter was okay. This was in the afternoon on Monday, March 1st. COVID19 is killing people, but these Federal employees didn’t seem to care.
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January 2021 by Shea Hawkins
I'm a bit clueless when it comes to mailing things, especially if it's international but everytime I ship something to China or need help figuring out how to send 1 day shipping and give the other people 1 day shipping prepaid back to my address, they do it right. The workers here have always been friendly to me and I've even seen them be friendly to rude customers. I've also had problems with mail coming to me (Chicago USPS system's fault) but the people here in Keokuk were able to help me understand the situation and even personally deliver my mail to me after-hours because I was concerned about my package. I wish the employees would care more about COVID-19 precautions but I gotta give 5 stars still just because the customer service is so great.
