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April 2024 by Brad & Pat Goff
My attempt to reach KCTC by phone was not a good experience at all. I got a recording twice and I left my call back info. After waiting too long I sent an email and received a reply from JULIE. As always she provides great customer service!!
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December 2023 by Lydia Rotzinger
Julie was very helpful in helping me understand everything I needed to know to make my choice.
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December 2023 by Isaiah Christiansen
Ready to take advantage of your bill any chance they can. First month you get a $60 service they charge almost $300. Determined it wasn't enough so went up a speed $50 more. And got charged almost $200. Rude employees talk over you and just tell you tough, pay it or lose it.
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November 2023 by Nathan Elder
Internet is spotty at best. Router that they gave us needs reset twice a month or devices wont connect. Had a tech out twice now and both "fixes" lasted less then a week before back to loss of connection.2 year contract is clearly just a cash grab so customers can't switch the moment they find out the internet is down just as much as it is working. Pay for 1000MBPS and a great day is130MBPS and that doesn't last long. Even with all devices unplugged and only 1 connected never sees more then 130MBPS.We got all of our equipment from them so its clearly a them problem but they blame our devices even tho half of them are less then a year old but get kicked off the router every other week. The day the scam contract ends will be a great day for this family. The 100MBPS internet we had in the country far surpasses the quality of any of this company's internet plans they offer.
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November 2023 by Katrina Altenhofen
Great company that truly knows how to treat their customer! Big city technology small hometown service!!
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October 2023 by Jesus De La Rosa
Quick and easy installation. And internet is very impressive.
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August 2023 by Adam Bloom
Honesty & Integrity demonstrated.Trustworthy as a neighbor.Reliable as a utility provider.Kalona Co-operative Technology Company volunteers to lead forward.
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July 2023 by Robert Riley
Not forthcoming when they have outages or extensive maintenance downage periods. Nice customer service. Long and arduous contracts with no benefits (i.e. cost reduction)
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March 2023 by Christopher Zehr
I feel that KCTC overcharges for internet services and under delivers.
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December 2022 by Tyler Vradenburg
Absolute Trash. Contract expired in 2022. Tried to move services to new location and without consent renewed a 7 year contract that i did not want and now trying to make me pay over 6 grand for the services. Scammers all the way
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December 2022 by Mary Arnold
What a pleasant experience switching to KCTC. Julie was so very helpful and really went above and beyond to make our transition as smooth as possible. The service was for my 95 yr old mother, so I am so grateful to Julie and her Team!Thank you so very much, Mary Arnold
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December 2022 by Jonni Rose Luke
High band width for lots of devices. Fast as Xfiniity WiFi with ten billion times better customer service.
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July 2022 by Kristen Horn
Only lived in Iowa 3 months, only had the service for 2 months, and it works horribly, right in town near the square! I could spit on the building for how close it is and I still barely have service at home. My phone’s 5g is more reliable. I was disappointed even further when I was told I get to pay for something I can’t use for the next three years! Shysters, for sure.
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March 2022 by Jan Wagenknecht
We were invited to KCTC's open house in Kalona, it was very informative and they gave us chocolate bars, it was based on Golden Ticket, from Willy Wonka, everything was fun...and we had walking tacos, and a chocolate fountain, and fruit and marshmallows for dessert, we won a golden egg with Cadbury egg in it, we were glad to be invited, it was fun..we even got a photo to keep...thanks to staff!!...
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February 2022 by David Watson
I waited so long for KCTC to be in my neighborhood. I was thrilled when they finally were here. Shortly after I had our service installed, we experienced an outage in the evening. We reported our outage and we’re expecting to wait a long time. I was called at about 15 minutes after we placed the outage report. The technician did an amazing job checking things on our side and then check things on his. My Internet was restored within 30 minutes of an outage. I have never had such great customer service in all my years of having Internet through other companies. I totally recommend it.
