-
July 2023 by S Johnson
I have had the best experience at the location in Johnston! Jazmyn was so outgoing and friendly, she helped me with so many of my questions and was so very knowledgeable on products and tanning! I will definitely be returning to this location!
-
May 2023 by Cat Rollins
Staff is amazing and very knowledgeable!! Love this location!
-
April 2023 by Jessica Leemkuil
Tanning and spray tanning were fine. My review is regarding the sign up and cancellation process. I wanted a month of tanning to prepare for vacation. I went over every thing before I signed up. I was told to cancel to just do it before the payment hits at the first of the month. Fair enough. I go to cancel and they tell me the automatic payment has to be made for the NEXT month before I can cancel. The girls at the front need to be really clear about this policy. I was shown a hard copy of the monthly options but no paperwork of the cancellation policy. And of course I expected her to tell me everything before I signed up so I signed the policy for the cancellation, even though I wasn’t told accurate information. Now I have to call the customer service to try and cancel since that first payment isn’t made. if you decide to sign up just make sure you’re aware of this policy.Services: Spray tanning
-
March 2023 by Miles Summa
Awful Experience. Went there for a month in preparation for a trip to mexico. Last time I went tanning I told the front desk to freeze my account. She said she would. I was then later charged. Called and they gave me a Sun Tan City Customer service phone number. I called them and didn't get refunded because they told me I needed a piece of paper with documentation. Well I never got this piece of paper from the Johnston Sun Tan City Location. And turns out the gal at the front desk whom I asked to freeze the account never even froze the account. So no refund. So, in summary because of the screw up I am out 160$ and no chance of a refund. What an awful experience.Service: Sunbed tanning
-
February 2023 by Emily Blair
I just love tanning, it is therapy for me. The girls at Sun Tan City in Johnston are so sweet, they are always right there when you walk in, they are always cleaning, and this has to be my favorite location in the Des Moines and surrounding areas. They are always promoting deals for tanning and products!Services: Red light therapy
-
February 2023 by Miles S.
Horrible experience. I went Tanning for a month to prepare for a trip to Mexico. My last day I told the front desk to freeze my account. The gal told me she would. I get charged the subsequent month and then the month after that. I called them and they gave me a customer service number to call. Customer Service tells me I should have been given a piece of paper with a reference number. Well I received no such thing. It turns out the front desk gal didnt even freeze my account. Customer Service denied me a refund saying since i didnt get this piece of paper they cannot refund me my money. So in short, because of this location's mess up, i am out $160 and Sun Tan. Truly awful.
-
January 2023 by Laura Hewitt
The gal that checked me in and went through the packages and lotions was very knowledgeable and very friendly. Very clean place.
-
November 2022 by Me Too
Fantastic customer service!
-
August 2022 by Kimberly Woodard
Best location and the nicest girls work here... Thank you
-
August 2022 by Julie Gfeller
Always friendly, I appreciate the cleanliness.
-
July 2022 by Lochland Activate
Taylor was extremely helpful and even made sure to return the cash I left, without me asking!
-
May 2022 by E’laura Garcia
I love the ladies here! Their customer care and how clean it always is! Great music clean beds, friendly staff.
-
March 2022 by Carrie Thompson
Beds are wonderful, staff has always been pleasant.
-
November 2021 by Elizabeth Ewing
Very Friendly and clean!
-
November 2020 by Curtis T.
I don't know why the last lady was so crappy in her review sounds like a typical Karen. This place is great. Brand new facilities and very helpful and cheerful/knowledgeable staff. They have the latest Technology in tanning beds and it's a very comfortable accommodating environment. I thought the prices were reasonable. There are no high pressure sales tactics. I would recommend!
