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“I had an international package that was supposed to be here on 11/28 but U.S. customs held my dress in there forever. Anthony helped me track down my package, it was supposed to get to me the day after I left. I got a notification it was at the Ankeny post off as I was heading to the airport for vacation. I Asked them can they please check for my package. They were so kind! Anthony looked high and low. He found it. It’s the small things these days. I can’t thank the team enough.”
“Staff are really nice. Never an issue. I wish the hours were extended though just a bit. I work the standard 9-5 kind of job and thats the po box hours... Makes it really hard for me to try to get here to get to my mail. PO box access is available limited on saturday but most of the time they hold the item instead of putting it in a box so I have to speak to someone to get it.... Which means I can't get it on saturday. The hours are my only issue here. Location and staff are great.”
“I had an amazing experience with this office! I needed to get into my mailbox but I had lost my key.
After verifying my info, they called all three drivers who split my route to make sure they could contact the correct person and let them know to transfer my packages to a Luxer machine.
They really went above and beyond to make sure I could get my mail, and for that I’m super grateful. 5 stars!”
1:30 - 4:30PM 8AM - 12PM
302 N 3rd St, Polk City
Post Offices
“The workers are so helpful and kind! I am grateful to have a small and accommodating post office in our community. They do close for an hour over the lunch hour. So be aware of that when dropping off a package or going to send something.”
“Unbelievable staff. Everyone is working hard to make sure all needs are fulfilled! Even though the parking lot is packed you would hardly be able to tell. The entire store is operating so smoothly. The isles are clean and friendly. The staff is oozing helpful smiles. I got everything I need, mailed a packages, made a great friend and was on my way. I will definitely be returning. I highly recommend this location. Special thanks to Mark P. A gentlemen. A saint. A savior.”
“They have the best employees at this location.I usually print out my labels at home and drop my packages off at this location. One time I had an international package and was going to pay/fill out the customs form in the office. I forgot my wallet, offered to just come back the next day. The sweet lady working told me she would pay with her own money for it to get shipped out and I could pay her back the next time I'm there. I came back the next day of course to pay her back, that was very sweet and generous on her part.”
8:45AM - 5:45PM
3311 100th St, Urbandale
Post Offices
“Too everyone complaining about their delivery of mail. As someone who has a direct relative that works for USPS, it is NOT the carrier's fault for the way the system is set up. The USPS is an antiquated system and needs a major overhaul. The carriers are great, hardworking people and work extremely long hours. You can see them driving around the neighborhoods sometime at 8-9:00pm. Believe me when I say, they are overworked because of how the system is run by upper management and Post Master. Be kind to your carriers please. They are just the messenger.”
“They had trouble getting in to my locked condo building to deliver my crib mattress, but when contacted about it they went above and beyond to get it to us. Great communication, great happy dispositions! Thanks for all you do USPS!”
“Emily (or Emma?) greeted me immediately upon entry and acquired my package with the wrong address! She saved me time and money, and I appreciate it! Much more satisfying than the automated phone menus”
“I receive my mail out of this post office facility. My mail delivery people are nice, efficient and they have 99% accuracy in delivery of correct items. I seldom go to the actual location but when I have the staff have been very nice and eager the assist me.”
7:30AM - 7PM
555 S 51st St, West Des Moines
Post Offices
“Little blonde gal that works there is super friendly! I sell online often so I ship out packages all week long and she is so helpful and kind. Keep doing a great job North side Post office! ?”
“This is my favorite post office to use! Staff is always friendly, attentive, and well educated on current USPS standards and rules. The building is pleasant and not post modern eye sore like others in the Des Moines metro. Our mailman goes above and beyond in his work.”
Open 24 hours
4000 109th St, Urbandale
Post Offices
“Regarding the Trucks and loads part and stuff I have to say that it is the best USPS in the entire country,,These guys here are amazing and do an extraordinary job,,you have to unhook the trailer and wait for them to return it but there you can sleep and no one bothers you even if your trailer is already ready,,,The Best USPS around the entire Country,,Along with the USPS of Pittsburgh,,They are incredible,,???”
8:30AM - 4:30PM
7755 Douglas Ave, Urbandale
Post Offices
“Woman I interacted with was lovely, but they don’t take credit cards which was frustrating, and the delivery attempt slip nor any signage in the waiting area shares this bit of information. Resulted in me having to make two trips.”
“Received wonderful training here to be a Clerk at the NDC. From Cindy Lamb, and O'Hara! Much love and thank you! In spirit with me always :D. The training here got me into a career that led to making the rest of my life far better than it ever could have been without it all. Thank you! God Bless the USPS and U! S! A!”
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“It's always a great visit. The ladies there have gotten to know who I am and they always have my mail in hand so I can just do a fast walk thru right back out thevm door and on my merry way. Thanks for being so nice every time I stop in.”