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April 2024 by Steve Reay
Dr Alarcon is awesome, I've seen him for ten years.... However, dealing with the staff is impossible. Call the office and you are guaranteed a 45 minute hold time, only to have a message taken which is never returned by the nurse. Refilling prescriptions.... Forget about that - they don't get back to your pharmacy so you have to call (and again with the 45 minutes of hold to leave a message that will never be returned). Very frustrating.
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March 2024 by Robyn Winner
10 minute wait to call for appointments, online scheduling does not have options for routine visit appointments, Dr cancels full day of appointments on clients and has no makeup days resulting in wanting you to reschedule the routine visit appointment for 3 WEEKS later. Do not recommend.
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March 2024 by Gilberto Sosa
Had an appointment today but when I showed up this morning I was informed that it needed to be rescheduled... I received no phone calls, no messages, or communications through the FollowMyHealth portal indicating this issue. They did indicate that they have "tried" to contact me... very unprofessional office.. time to look for another provider!
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November 2023 by Sherry Flatt
The doctors are awesome. The office staff are not!!! When I call to leave a question for the doctor they don’t ask the doctor. They have called me twice with “I don’t know it’s not in your chart “. Well the doctor knows how about asking them.
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October 2023 by Karen G
Knowledgeable, friendly staff who take care of your healthcare needs professionally and efficiently. You can usually get an appointment the same day if urgent and within a day or so otherwise.
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May 2023 by Meliah Rich
Dr. Gerrietts And Dr. Singh are two of the best Dr’s I have been to!! So caring and patient with me and my family. They take their time with you and don’t make you feel rushed or like you’re just another patient to them. I recommend them to everyone I know that is looking for a primary dr. Great office all the way around
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March 2023 by Kathi Boyle
Quality personal care by both Dr's & all nurses I have seen here. Treated as a real human rather than just a number. I highly recommend! Appreciate quick BP checks as a monitoring tool, as well!
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January 2023 by Neice henderson
Love Dr. Bishop!Best care I have had in a while for me and my kiddos.
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December 2022 by gale petersen
I've always been treated with respect and kindness by all the staff.
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December 2022 by Shveta Bagga
The doctors are very knowledgeable and take their time to talk to you. However, you realize after you get a bill that even for a regular physical you get charged for an outpatient visit.
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December 2022 by Hannah Hoffman
I had to visit with Andrew Bishop when my regular provider was out of the office. I had a few tests run, never heard back, and had to reach out directly for the results. After the results came back clear, but I was still experiencing symptoms, I was told the Doctor would follow up with me regarding next steps. I never received any call, even after reaching out to the front desk staff twice.On top of that, I was told I would be referred to a specialist after my initial visit for an unrelated problem. After following up with the front desk staff, I was told they would call me directly with the referral. I never revived a call. My bill came a month later, still no solution or follow up. I won't be returning.
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December 2022 by Adam Byrne
As a first time patient here I have to say this was one of the best experiences I’ve ever had at any medical facility. I’m very glad I chose to come here and make this my primary care location in the metro. ARNP Christensen was so understanding and helpful, and the nurse and front desk staff were all very friendly and helpful, also.
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December 2021 by Ryan Alley
I've been going here for many years, with Dr. Fulton as my primary, and she is awesome.
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December 2021 by Penny Erickson
Barb Heck is the best!
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February 2021 by Adam H.
Avoid mercy at all costs. These Drs repeatedly Lied to me about results of xrays and diagnosis for years even though in drs notes and in imaging. Dr mitchel also lied on phone answering my questions again just recently last Thursday even when i asked specific questions about past images if xrays etc and said nothing there... well i looked myself he lied its been diagnosed for years and hes been lying and not treating me and they've told me im too young repeatedly be in pain still now for over 10 plus years as im seeking honest help with no help or pain relief from mercy just lies and shady billing since theyre doing labs and imaging and lying about results so you do more imaging. I have alll the proof its in my med records. They also refuse relief for the excruciating pain. Im in excruciating pain daily, im a huge fall risk at this point, i cant walk many days from pain and bones crumbling and osteo arthritis its caused all due to malpractice ignoring me, my pain etc. This Sounds like a great opportunity to consult an attorney instead of a dr, they might actually help me walk again and not be a fall hazard, maybe ill be able to do normal daily functions again if i join a different medical group that doesn't lie to their patients because lazy or to increase billing and do additional tests for more money. The place is a scam and will not help you and if anything tells u to go to ER for help which is not what the ER is for when i been seeking help for 15 plus yrs and records to prove it.Dr mitchel lying and not doing his job has also cost me several hundred thousand if not millions over 10 to 15 years in lost ability to work and a liability case dr mitchel tossed because of not doing proper care or testsand handling my case properly and claiming im fine refusing to bleieve me because hes a younh dr that said i cant hurt that much and now i cant walk thanks to mercy and dr mitchel and other drs who been involvedNow because brandon mitchel has lied and not treated me properly for my condition and refused any pain medication like was previously prescribed in pain management before pain dr got caught for fraud like mercy is about too ican hardly walk most days and in excruciating pain and will have to have knee and hip surgeries probably to get staryed and who knows aboyt my back now that im with different drs that havent lied to me yet. brandon mitchell and every other dr in my med records whos been lying because im only 34 now or theyre frauding insurance needs to stop and they deserve to lose their license to practice medicine anywhere.Dr morgan is a hack job ent also and ill never smell again, breathe properly or taste food because of his hack job of a sinus surgery. Avoid mercy theres a reason all the good drs leave mercy mercy is garbage.
