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February 2024 by Kirk Tesar
Great service and staff took care of everything and even followed up after return to make sure my needs were met. Highly recommend.
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February 2024 by Jill Stiles
The Johnston Enterprise location is wonderful to work with. They do a great job of listening to the renter and finding the best for vehicle in the Price point the renter is needing. Thank you for going and beyond when our needs were “extra”
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January 2024 by Carlos Ramirez
Honestly loved everything about it.
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December 2023 by Linda Vavroch
The vehicles are clean and in good working order. I would use them again if I need to. Customer service techs are helpful and professional.
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November 2023 by fastgeek
Don't reserve a car here for a Saturday pickup unless you're going to be early. Our reservation was at noon and they were long gone by then. What's more, my wife spoke with these folks yesterday to confirm the pickup and they made no mention of "you'd better be here early" as our reservation and their closing time were identical. A solid F for customer service.
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September 2023 by Christopher Janson
Booked a direct bill business rental online (premium) to pick up at 8:30am (Monday), got a voicemail (Friday afternoon before weekend) saying a car was not available until 12:30pm. Went at 8:30am, renting other people cars....guess their business accounts had preference. I can't just delay 4 hours on a business trip....Canceled the entire week. Either tell the people online to fix it on their end or fix it on your end....Update: Received an email from customer service indicating they would work on avoiding issue in the future.
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September 2023 by KC
What a bad business they are. I booked online they canceled next day. Then I called and booked different car . When I am pick up next day they said we don’t have any car. And we can’t do with online on the car enterprise or book with phone . You have to come to check see our FACE.My other friend told me there do very often. ?
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September 2023 by Arshdacurrykid
What a bad business they are. I booked online they canceled next day. Then I called and booked different car . When I am pick up next day they said we don’t have any car. And we can’t do with online on the car enterprise or book with phone . You have to come to check see our FACE.My other friend told me there do very often. ?
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July 2023 by Kellie Seales
Staff was great at keeping me updated on changes to my reservation and ensuring I had everything the way I wanted.
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June 2023 by Edo Masic
Any road trip i ever plan, i rent from Enterprise in Johnston. Theres simply no better option. My only very small complaint would be, i dont think i have ever gotten the car i reserved online. Other than that, i never have had any major issues here. They even have a drop box for keys for after hours returns.
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June 2023 by EMPRESS NAGAT
Unprofessional rude customer service, the girl in the front said she would call me to notify me if there is a car available and then lied and said that she had me scheduled to pick up when I was never notified, didn’t even apologize at first, was confrontational and laughing and smiling as if it’s funny. They had me wait a whole week for a vehicle, save your time and rent from budget.
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May 2023 by Pete Compiano
Extremely seamless process. Michael was great in executing the transaction. 5/5 all day for this team.
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May 2023 by Sherri L Irons
It wasn't a Good Experience!! I have been renting Cars from the Johnson branch for over 7+ years and never had such an Awful car and such a messed up Experence trying to get one I felt safe in to came back home!!!!I feel Enterprise needs to refund at least 1/2 money back for the Stress I went through to able to make it home safely!!! I spent 8 hours of Vacation with my family trying to make sure I could get home from KS.SO FRUSTRATED AND DISAPPOINTING
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May 2023 by Greg Knudson
Had several issues with the car during our trip. Upon returning the car, the rental agent was very eager to make sure we were satisfied with her efforts to fairly compensate us for the issues with the car.
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February 2023 by Tony T.
Enterprise Rent-A-Car at the Des Moines International Airport is a great car rental agency! Friendly, professional service and a great selection of wonderfully clean cars and trucks. What more could you ask for? I will be using them again!
