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March 2024 by Varstella Sackie
Took a really long time to get my pizza
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March 2024 by nick menough
: Disappointing Delivery ExperienceI had an extremely disappointing experience with Domino's recently. After placing my order with great anticipation for a cozy night in, the wait for my pizza turned into an ordeal. Over two hours and twenty minutes passed without any sign of my meal or updates from the restaurant. Attempts to inquire about the delay resulted in vague responses and no concrete information on when I could expect my order. Not only did this ruin my plans, but the lack of communication and accountability was frustrating. The excitement for a simple pleasure turned into an evening of hunger and disappointment. I hope this is an isolated incident, but it's left me reconsidering my choices for future pizza nights.
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February 2024 by Derek Renner
My food was delivered and left outside for about an hr no knock on the door no one rung on the bell and I placed my order as traditional delivery (which they was suppose to hand me my food) but instead my food box was slightly open left on the ground. The food was extremely cold & when I called the store to complain they told me they can’t do nothing about it and hang up on me.. all I wanted was a fresh food and for them to pick up the old order for a new delivery or refund my money ! It was really unprofessional they claimed my food was delivered 20 minutes after I placed my order and that they knocked the door … I’ve been sitting in my living room and no one knocked the door. I have a doorbell if anything they could’ve rung it or gave me a call as instructed.
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February 2024 by Mady Lorenz
By far the best dominos I’ve ever been to. Staff are always very friendly. Service is prompt.
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February 2024 by Kasey Mcdowell
Do better… burnt, hardly any sauce. It’s a thin crust pepp. Figure it out. Not to mention the other 3 were prepped and cooked the same.
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January 2024 by 25Cent
People that work there are so Rude, I just don't get it ,all these young guys why are you working in this industry if you are not willing to help costumers _I am sorry about whatever your situation is but you sign up for this job_ I came to pick my order it was done I got notifications , about 6 people inside the store and No One is stepping up in front of cash register to say, _How Can I Help You_, I waited over 10min in front of cash register before delivery guy who recognized me (he delivery food for me often) step up and gave me my food....Just so rude, unprofessional no words can describe and I have been ordering there regularly , probably not anymore just disappointed and disgusted about this store.
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January 2024 by R VR
BE CAREFUL! Their website wasn’t working correctly for I I wasn’t able to use my points.After calling them 3 times, I didn’t get anywhere; they kept sending my call to the store. The manager I spoke with informed me it wasn’t her job. It’s not my job is all she kept saying. Points or no points, I had hungry people to feed. I placed on order on-line but when I went to pick it up, the manager had cancelled it but didn’t bother to call and tell me.During the discussion about this with her, she decides it’s ok to drop a couple of “F” bombs. I’m in my 60’s and don’t want or warrant being spoken to like that. Then it dawns on me I had s previous encounter with her over extra marinara which they don’t have an option to order extra on-line. I was going to pay for it when the conversion started but when I left I didn’t have extra.That manager is very rude and her title has apparently gone to her head. Her disposition is that she is better than you.Now that I had to go through a second incident with her, I won’t be going back for round 3. I sent an email to the company about my second wear a while back but haven’t received a reply. They apparently think it’s ok for an employee to swear at a customer and cancel their order without their knowledge. Throw caution when ordering from this location.
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December 2023 by Slime Thing
My delivery was fast, fresh & hot! Amazing service!! Keep up the good work!!?
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November 2023 by Jacob P.
Other than my mother-in-laws kitchen, this is my favorite pizza place.
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November 2023 by Kasey M.
Love you guys.. but put the DAMN oregano on the DAMN thin crust! Lol I usually check to see if the oragano is checked on the app...And it IS! This is the second time! We love you. But come on!!!
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June 2023 by King Jassoon
My food tasted great even though I ordered at 11 o'clock at night and my delivery driver dayton was great and he even told me to have a great night and enjoy the pizza overall my experience was great and I will continue to order from this dominoes it really made me and my friends night great we all enjoyed the pizza
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May 2023 by Kari C.
We just ordered pizza tonight at 8:05pm. Pizza was delivered about an hour and 10 mins later. Had a hand tossed crust that looked like it had been separated but not actually cut. We also had brownies that were baked hard as charcoal and also looked like they had been mashed around, separated. It looks like maybe our food was dropped? Called store (Johnston IA) and was told a manager would come to the phone, but finally hung up after waiting several minutes. We have used their online system to complain before, and they will credit you the cost of a pizza but you are still out the tax, delivery charge and tip. It's like they are TRYING TO MAKE BAD PIZZA. I think the only way to get any reaction from this location is to file a credit dispute for an actual refund. Hello, manager of this location? Anyone?? We need a pizza place in Grimes IA. This Johnston location is just no good.
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May 2023 by Pam Wilson
Will NEVER order from here again! Ordered at 610pm on Monday night. The website said 40-50 minutes. When it was 65 minutes I called the phone number and no one ever answers, you just sit on hold forever! Then I found another number that said to contact Scott the manager, so I called and this lady answered and said your pizza is being quality checked, so she transferred me to the actual location which is the same# which I stayed on hold again until I finally hung up. So finally at 7:50pm our pizza was delivered and was cold and the pizza appeared to have been tossed around.
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May 2023 by Lisa Morales
Great food and the service is always very good! Always a good experience from this location!
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April 2023 by CP the tool addict
This place is complete dump! They have multiple inspection violations, and I've seen the insect problem it's ridiculous!!