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November 2023 by Tyler Connelly
Garbage customer service. Didn't have the right reservation. Guy at front was very rude.
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August 2023 by hatchcracker_570
This is the best car rental location we have gone to, with a good selection of vehicles, a good price, & also good customer service. Everywhere else (i.e. Enterprise) requires us to have good/better credit, a bill (i.e. water & full coverage insurance), & a deposit. Meanwhile, they don't nearly need all of that stuff in other places want. We're definitely coming back to this location.
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June 2023 by Misty Moline
I rent a vehicle almost every week. I won't go anywhere else. Amazing service and help! The staff here are why I refuse to use any other branch of Budget. Clean cars and excellent service.
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June 2023 by Jacob B
Last three rentals have all produced mysterious "miscellaneous charges" after rental return. They'll rent you a dirty car with stains on the seats, then charge you for returning it with the same stains.Won't be using Budget again even if I have to pay double somewhere else.
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April 2023 by LaurieA. Shriver
I would’ve preferred a text message that our car rental was cancelled. In a year and a half, this is the second time there has been no cars to rent in Des Moines…
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February 2023 by Krystal M
terrible customer service, trying to run credit checks, only accepts certain cards even when online and over the phone they do. this location DOES NOT ACCEPT DEBIT CARDS. dont waste your time
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February 2023 by J M
DOES NOT ACCEPT DEBIT CARDS!!!! calling customer service only results in them telling you what you want to hear until you arrive at the office. I drove an hr twice just to be turned down both times! This place is a joke DO NOT RENT HERE!
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February 2023 by kevin bacon
dont waste your time at this location, bad customer service. if you dont pay online they wont accept your card, has very few cars. good reviews on here are all fakes
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January 2023 by Ben Frost
Worst rental company ever don’t use, I made a reservation for a moving truck and drive 600 miles only for them to say they don’t want to accept my card and there’s nothing they can do
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December 2022 by J B
Excellent first time experience for me at Budget. The owner named Aziz was very helpful and professional. I used to go to Enterprise but since they raised their prices and don't have availability; I am now going to this Budget location from now on.
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September 2022 by Sarah Domazet
Excellent service the manager Aziz was able to get me a last min rental my original booking was through the airport and they were rude and inconsiderate he was able to to transfer the booking to his store and help me out will be booking with them again !
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August 2022 by Sasha Draganov
Great service! Above and beyond and Aziz was great. Strongly recommend. Plus renting from a local location is cheaper than airport. No extra taxes.
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June 2022 by Jordan Messerole
Would give zero stars if possible. I rented a car to take on a trip, for which I needed to leave at 8:30. I received a call at 7:45 am that they had no cars available.
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June 2022 by Krista Burgin
Great experience, excellent customer service! We will be renting from this location again!
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November 2021 by K B
Budget canceled my reservation 45 min before scheduled pickup - said they didn't have any cars. But I called and confirmed 2 days prior to the reservation, spoke with someone at the local office and was assured that my reservation was good to go.
