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September 2023 by Rocky Marciano
This place is a total scham. They will screw you every way possible. You've been warned.
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September 2023 by Jose Inocencio
The experience was good, their service was amazing it didn’t matter that We stopped 10 minutes before they closed. They still treated us professionally with respect like we’re any other customers thanks to your team. Thank you, Mr. Aziz
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August 2023 by NK Taylor
I recently needed a rental car for a quick trip and Avis in Johnston had the right vehicle for my family's needs. The customer service was top-notch. They were not only accommodating to my family's needs, but also professional, and helpful. I will definitely be a returning customer. Highly recommend!
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June 2023 by Terry Brown
Alex is the WORST, no excuse for how I was treated. June 27th. 2023. I will Never do business with this company again because of him. Should be 0 stars.
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June 2023 by erkgar
Some of the worst customer service I have ever received at a rental car location. I usually rent from national, and never Avis. First time and last time dealing with this company. They use very old cars they do not clean the cars but most importantly, their customer service is horrible and they do not explain details.I was told to return my car on Friday a time was never specified. Apparently the sales rep at 9 AM and when I returned it at 12 PM I was hit with over $100 in fees.That’s not to complain. The complaint is when called to speak with him about it they were very rude and hung up on me. When I called back, they refuse to answer the phone. The gentleman did not want to give me his name.Whoever manages his company should talk to the person working at 3:50 PM central on June 1, 2023.Zero stars!
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June 2023 by Joe Bowman
Great experience, great rental and no issues. Rented an suv, found it to be too small (that's on me) and needed an upgrade. Called around, found nothing, given the holiday weekend, and decided to return it early. Rep was very understanding and worked with me to get a larger vehicle. This saved tons of headaches finding a new car at the 11th hour and I really appreciate itI found the negative reviews unjustified. We just need more patience with each other
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April 2023 by carson Kness
Aziz was great! I have rented from here a few times and each time have worked with him. He is friendly and does everything possible to get you in and out safely on the road. Had issue with a vehicle and he fixed it immediately! Highly recommend renting here especially if you get to work with him! Job well done Aziz!
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February 2023 by John Christiansen
Shut down without explanation! Thanks for ruining my trip, Avis.TL/DR: Don't expect to get a car, even if you prepaid.Reserved a rental and prepaid, and I believe I provided DL information. When I showed up for pickup, the attendant told me they couldn't rent me a car because a little machine showed a red light after they scanned my license.Attendant was nice but unable to explain why; he suggested that the machine might have thought my license was expired (it isn't) or counterfeit (it isn't). My driving record is fine, and my credit is very good. No live people are available to answer my calls at Avis. Now it's too short term to rent a car anywhere else, and I have a plane to catch in Omaha.This is an unacceptable way to do business. I guess Is Avis looking to steal my prepaid reservation cost? I hope they have a better explanation for the IA secretary of state and/or US CFPB.
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October 2022 by Brad Baker
The staff was nice. The reason for the low star count is due to the rental that I had. The windows were so dirty, when the sun hit the window I couldn’t see through the film on the window. By far the nastiest rental I’ve ever had.
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October 2022 by Jaihon Mccaleb
always polite and make every experience smooth always feel like any issue i have with cars the johnston location does an amazing job cars always clean and customer service is always great!
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September 2022 by Alexia O’Hara
if you want to rent a car Avis is the place to go the cars are always really clean and smell nice. the staff is friendly and easy to work with! if i could give 10 stars i would.
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September 2022 by Ali Sha
Always great customer service !! Aziz always is polite and makes sure my rental is correct! Very accommodating for my rental needs ! I would recommend this place to everyone !
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September 2022 by Kirby Jones
Great customer service. Always help full and professional. I've been renting vehicles from Budget/Avis for 10 years great personal at this office.Az is great!
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August 2022 by BW Williams
Excellent experience and the gentleman that runs the business understands customer service. He was able to get me in a car in short notice. Use this location and not the Avis just north of here. Excellent with 5 stars!
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July 2022 by carlos garcia
The person who attended me who looked like a Latino, he said his name was Alex, but I'm not sure. It was the worst experience that I've had with a representative at a car rental agency. We went there to pick up the car, and they didn't have it, but they did have a similar model, we asked a few questions about it to decide if we wanted it. The representative got really angry, and stopped answering our questions, just saying the car was better and there wasn't a need for any questions. Which was annoying because we were just trying to decide. After we decided we wanted the car, we started to fill out the contract. Then the representative had the audacity to say that the entire situation was ridiculous. Terrible experience, will never rent there again.
