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December 2023 by Aydan Wynos
For starters, I was rerouted all the way down to Washington because “there wasn’t any equipment available”. When I got there, they weren’t even ready for me to pick up, and said my reservation had not changed even though the scheduler on the phone said it had. I called to the Iowa City store and turns out they had it available so I wasted 2+ hours of my time when I needed as much time as possible… When I picked up, I noticed the Auto Transport marker and running lights were not working. I pointed this out to the employee assisting me with check-out, and he stated “oh it’s fine, the brake and turn signal lights still work”. Additionally, the truck had a very heavy pull to the left which was more noticeable AFTER the truck was fully loaded. I did not have the time or man power to switch trucks, so I drove over 2,000 miles with a heavy pull to the left and no trailer lights. I had to stop often because of fatigue from the pull, and could do little to no night-time driving because it was unsafe. I could not see the trailer behind me, and upcoming traffic tended to see it at the very last second, dramatically changing lanes and often swerving to avoid the trailer. Beyond all that, I arrived two days later than anticipated, so my moving help was not available for another week. I paid for EIGHT EXTRA DAYS AT A TOTAL OF $440 ALL BECAUSE MY INITIAL EXPERIENCE WENT SO HORRIBLY. This is by far the WORST U-Haul experience I have ever had, and for such a sustained amount of time… I truly hope no one else ever has to go through this. I will not be referring people to this company ever again if this is how they can expect to be treated…
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November 2023 by Paitynn Gingerich
Gabe was incredibly rude the whole time, asked for help removing a ball off the hitch, and was told that we are " wasting his time" Monique is the only reason we finished out with our purchase at all.
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November 2023 by Lone550i
The cargo van we rented the exterior was very dirty/muddy but the interior was clean. When we returned it the associate that processed the return he himself didn’t seem happy when I told him the van exterior was dirty. It’s like he wasn’t surprised it was dirty which means someone else didn’t do their job cleaning the van when it was returned. The associate pulled the van to the uhaul garage and started washing it immediately. Otherwise everything was fine.
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November 2023 by Carrie Cummings
Great service
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September 2023 by Kelly O
I’ve used this location several times to move my son in & out of his apartments and each time my experience has been great! However, this last experience was exceptionally better. I had to reschedule my rental last minute and although I couldn’t get one for this location Renee went above and beyond to get me the rental I needed at a different location. She was patient, kind, and knowledgeable! Thank you, Renee for going out of your way to assist me!
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July 2023 by Scott Hayes
Helpful and fast service. The attendant processed my reservation effectively. The equipment was in excellent working order. Website works very well and provides thorough information
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July 2023 by Scott Schwartz
Good selection of specialized boxes
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February 2023 by David Cadaret
Quick friendly staff
