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May 2023 by Chris Anderson
Horrible experience don’t get your taxes done at Jackson and Hewitt, the customer service is awful after you pay them they become very rude and not wanting to help anymore!! they’ll send your tax paperwork out to IRS incomplete after they charge you for there service just to find out and have the IRS send you your tax paperwork back to complete yourself because it was done incorrectly and Jackson Hewitt became very unhelpful and rude telling me to figure it out myself. The first experience was just as bad as my second figured they might be better second time around but nope I DO NOT recommend Jackson and Hewitt to do your taxes they’re absolutely horrible. And from seeing the reviews this seems to be a reoccurring problem. Messing peoples taxes up taking their money to do taxes then not wanting to help after they’ve made a mistake they just know how to become very rude I’ve noticed.
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February 2023 by Shayna Britton
Rachel is amazing at what she does we have been going to her with our taxes for 3years now and she has always been amazing thank you for everything
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September 2022 by Connor F.
Martina and Rachel (DSM location) were terrific to work with. They fit me in on short notice and were both highly knowledgeable, and able to handle all of my tax filing needs and questions. I will be coming back next year and recommend them to anyone needing assistance with their taxes.
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May 2022 by Sarah Troyer
I was over charged 3x what other tax preparers are charging, I wasn't given a price up front for the service and when she called her supervisor to ask what they should charge me all I could hear her saying was up, down, down, up until they were satisfied with what they were going to charge me...I have used Jackson Hewitt in the past and felt that I was charged fairly, but after yesterday's service I won't be back
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April 2022 by Sarah Karaman
Rachel is AMAZING! She is so personable and makes you feel cared for and has such incredible customer service! I trust her to get the job done and she'll go above and beyond for anyone! Thank you for such an awesome and easygoing tax experience!
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April 2022 by Dhyaa Alshamare
I literally had the best customer experience with Ross, he have helped me file my taxes in the span of 2 days because of how much information he had to put in. He was very patient and very understanding. He helped me get the best discounts and explained everything that I needed to know. I would most definitely recommend more people to get their taxes filed by him
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March 2022 by Nancy Hebl
Rachel was so easy to work with and very quick to get everything ready!
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March 2022 by kevin guaman
My Jackson Hewitt tax pro Ross Byers was one of the most helpful tax preparators I’ve had ever! It was a little bit long since I’m self-employed but he made it feel like time went by so fast. Good talker and really works to get you the best refund! Come here not the store !
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January 2022 by Trista Halter
Rachel was great! This is the first time we have came to Jackson Hewitt and she was super friendly and made sure to explain everything for us! We will definitely come back!
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May 2021 by Emily Lemmon
Rachel did an excellent job with my taxes. I will come back for her help every year. She was also so kind. She seemed to help me maximize every possible opportunity to receive a better return. I have never had such a good experience with tax help or preparation. I would absolutely recommend her to anybody. Thank you, Rachel!
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May 2021 by Gabriel Torres
My experience here was excellent! Super comfortable, just over all went very well!
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May 2021 by Brandy Fulton
It was easy fast and really nice professional help
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April 2021 by Angel Hernandez
Rachel did an amazing job. Way better then our previous tax preparer. I highly recommend her.
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March 2021 by Kelli Roskup
Rachel was amazing!!! Got us some awesome discounts! She is the one to see when you want your money! Will definitely be back again!
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March 2021 by CMAN8675309 Dork
Great John made it all so easy to understand will come again thanks John????