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June 2024 by Kelsey Walsh
I've been holding back writing this review because I have sincere empathy for anyone struggling with addiction and substance abuse. However, I think it would be irresponsible for me to keep this to myself for any longer when your actions so negatively impact your customers. You said months ago you would get help. It's clear that you haven't. Sally, the job that you agree to do for so many brides and bridesmaids is such an underrated one. I didn't realize how important it was until you stopped answering my calls the week of my wedding. You came highly recommended by multiple family members and friends. I dropped off my wedding dress 3 months in advance for a hem and bustle. I heard nothing from you the entire time. I called, texted with no response. Finally, two days before leaving for my destination wedding, I stopped into your shop to see what was going on. I walked into an empty shop and heard loud snoring coming from the back of the building. I jingled the door twice and yelled hello before you stumbled into the front of your shop. My dress wasn't finished yet, but you promised me it would be done the next day. I told you I would be by to pick it up at noon the following day. I had a horrible feeling about it. This was less than 24 hours before driving to Colorado for my wedding. The following day at noon I walked into your empty shop again. To my relief I saw my dress hanging from a chain in the middle of your shop. I once again heard snoring coming from the back of your shop and had to scream hello before you stumbled from the back. You fell into a side table and broke two vases. I picked your limp body off up the floor and offered to call you an ambulance which you declined. I then held you up by your waist while you spent the next 5 minutes trying to get my dress off the hanger. I trembled the entire time because I was so taken aback by how messed up you were. I got out of that shop as fast as possible and when I got the dress back home later that night and it hadn't been bustled. HOWEVER it had been hemmed.... with BLACK thread. The following morning, I called every tailor in Denver to help me with last minute alterations for the dress. I was lucky enough to find someone who came in on his day off to bustle the dress. During that process we discovered that the hem was completely crooked, however he was able to cut enough off the bottom and re-hem the dress straight and with white thread. The tailor told me he had never seen a wedding dress hemmed with black thread in his entire career. If you're a potential customer reading this review, PLEASE LEARN FROM OUR MISTAKES. TAKE YOUR DRESSES/CLOTHING ELSEWHERE.
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October 2023 by Emmy F.
Sally did a great job getting a bridesmaid dress altered for me, within a quick time frame, and very competitively priced. Her store is super cute, and she was very pleasant to work with. I will be recommending her to anyone who needs alterations.
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October 2023 by Dana V.
I would not trust my garments with anyone else! Quality work every time! Our family has had wedding dresses, bridesmaid dresses and formals all altered and they have been perfect!!
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October 2023 by Lexy McLeland
I had a wonderful experience at Clothworks, my dress is a thick satin material with boning and it was handled with finesse. My dress was also steamed and spot cleaned before returning to me and everything was done at a fair price.
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October 2023 by Taylor Scully
Sally was absolutely wonderful. She is so kind and efficient with what you’re needing done. You can tell she loves her work and takes pride in it. I’m so glad I had my wedding dress altered here and will definitely use her for any future needs!Service: Wedding gown alterations
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October 2023 by Sydney Brase
I don’t even know where to begin. Clothworks came recommended to us and after reading reviews (which at the time were positive). I made I believe 5 trips total to Iowa city from Cedar Rapids for fittings. The first 2 were ok. Then the next trips each time, something was forgotten. The third to last trip she didn’t make a single alteration and we kindly reminded her of what was needed. When we went back for the second to last alteration, nothing still was done. We reminded her again and reminded her my wedding was less than a month away. On our last trip we came in and she said yet again, she forgot about my dress. At this point, it was the Monday before my Saturday wedding. We told her we needed the alterations done today and we’re not planning on leaving until we had my dress with alterations done in hand. We feel for Sally as she clearly needs help. But accepting people’s wedding dresses is such an important task and you need to be held accountable and realize when you should not accept the responsibility of taking people’s dresses. She never recognized who we were when we came in even when my name was given, she was always rude and never greeted us, we always had to say something to let her know what we were there for. On the last trip, she had asked why we couldn’t come in later in the week to pick up my dress. We told her today was supposed to be my last fitting and to pick up my dress as my wedding is in 5 days and I can’t make another trip down to Iowa City. We spent 2 hours at the mall in Iowa city and when we returned, we entered the shop and waited for 5 minutes and no one came in to greet and give me my dress. Finally I took a peek into the back and Sally was asleep in the back on a tiny bench. I couldn’t tell if she was asleep or what was going on. I tried talking loudly to her multiple times and finally she woke up. It was very scary and traumatic. She didn’t know what was going on. And she kept saying the dress was done and she would go back to sleep. I demanded that I needed to try on my dress right now to make sure it was good to go. She stumbled out of the room and was clearly on or off alcohol or medicine. By the grace of the literal lord she got my dress done. At this point it was almost 8:30pm and we had been in Iowa city for 3 hours. We came out and tried to pay and rush to get out. It was the most uncomfortable and scary situation I’ve ever been in. We tried to pay but she was in no mindset and was not able to find her iPad and once she did she was unable to operate it so we could pay. It was a terrible 10 minutes of her standing around trying to manage the iPad. The only words she could say were “I’m so sorry”. We really truly felt for her and expressed our concern. We let her know of resources for her and asked if we could help or do anything. Finally she gave up on trying to figure out her iPad payment method. She shoved the dress into our arms and ran away saying “I’m so sorry” repeatedly. We called a welfare check for her. Sally, you have wonderful prior reviews and it’s ok to prioritize yourself and need help. Please get help. I see you are responding with the same copy & pate response to these poor reviews but it’s the truth. We don’t need responses to these reviews but would like you to get help. You cannot keep your business the way that it is going. You need to give people’s dresses back to them. Please DO NOT take your dresses to Clothworks.
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October 2023 by Courtney Morgan
Be WARNED!! If I could rate 0 stars I would. I highly encourage you to look elsewhere for alterations. Though Sally came highly recommended, she ended up being the absolute biggest, most unreliable let down for my friends wedding. She had 6 weeks to hem a bridesmaid dress and to make a brides dream dress come true (add straps, hem, add bustle, bring in, fix back buttons)….She failed us miserably.The week of my friends wedding, on Tuesday, I called Clothworks and left a message to attempt to find out when I could pick up my dress. After 2 days without so much as a phone call back I again called the number and this time also included a text. Again without an answer and 2 days before the wedding (now Thursday), I decided to stop in to attempt the pick up since sally wasn’t returning calls or texts.When I walked in sally was sitting on the couch staring at her phone. When I walked in, she looked up at me with glazed over eyes and responded very slowly. I repeated my name twice without her realizing who I was. I referenced the bride and mentioned the wedding is this weekend. Sally said my dress wasn’t done and asked that I come back the next day at any time to get it.The bride ending up picking up both of our unfinished dresses late that Thursday night after she learned of how screwed sally left her. Her dress hadn’t been touched in several weeks! Sally lied to her face about how much of the alteration was left, said she’d finish it that night and then again didn’t, and wouldn’t hand over the dresses until involving the cops were mentioned.Do yourself a favor, and save your self the heartbreak, last minute scrambling, drama, and unnecessary stress of trusting this woman with your alteration needs. I do not recommend Clothworks.Service: Dress alterations
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October 2023 by Emily Stanbrough
Sally completely ruined the day for my best friend before her wedding. She was supposed to have the dress done on Thursday, still was not, told them it would be done that night, it was not and then she tried to KEEP the dress and not let my friend take it. She was messed up, unprofessional and didn't respond to MANY texts and calls. Totally and completely unprofessional. I absolutely do not recommend this place at all.
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October 2023 by Erica Robinson
I don’t usually post reviews, much less negative ones because I love supporting local business but I was so shocked by how I was treated when I showed up for my initial appointment I wanted to warn others to beware. She came highly recommended and after some back and forth communication we agreed on a date. Upon arrival I was rudely told “this is clearly not a good time”. I was so startled I managed to stutter out that I didn’t realize it was a bad time and I was harshly told “well how could you” I managed to explain we had texted about the appointment and this was my only day off. I halfheartedly agreed to another date but quickly decided to cancel. After reading other recent reviews I’m glad I did. So disappointing.
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July 2023 by Christine Burke
Sally did beautiful work on my wedding dress and at a reasonable price! Will definitely go back to her for other future alterations.
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June 2023 by Harper Emswiler
I got my wedding dress as well as a bridesmaids dress and some shorts tailored here. She did an excellent job and I will be bringing all my future tailoring needs to this store!
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June 2022 by Amber G.
Such a great job on both of my wedding dresses!! Reasonably priced. I enjoy that communication by text is an option as it's so much better than a phone call!
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September 2021 by Spillonal
Honestly, I don't think there is anyone better than her. Very efficient and makes clothing look fresh off the rack, with low prices as well. Will always bring my clothes to her first
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October 2020 by Carolyn Duong
GREAT customer service. Very skilled. Thanks, Sally!
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December 2019 by Brianne Ackerland
Clothworks just SAVED the day. I am a Wedding Planner and a groomsmen showed up for photos with a huge rip in his pants. He was able to get his pants fixed right away and the cost was minimal for the rush. Thank you for making me look like a rock star for my Clients.