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January 2024 by Henry Christensen
I have been banking with Chase for years and have had very few problems. They won't allow you to cancel recurring auto-transfers so I set up a phone appointment with this branch and they never called nor will they answer my calls or respond to my emails.
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December 2023 by Hailey Eklund
Sending a shoutout to Phuc who was very personable, savvy and helpful as a personal banker - he helped me set up a new CD and earn more interest. Thank you Phuc.
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September 2023 by Chase Bennett
They need to hire a new staff. They are very discriminating against customers. They hold my insurance check for almost 2 weeks and we’re lying sayingThey have to wait for the other side to clear the check. I called the insurance. They said they already cleared the check two days after I deposited it very crooked company. I won’t put no more of my money into this bank. Trump was just warning USA civilians about this bank on the news.
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September 2023 by Doma
Great location that is conveniently located in downtown Iowa City. It is a walkable distance from the VA clinic parking on S Clinton St and the Old Capitol parking if you need parking. Was greeted and helped with what I came in for right away.
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June 2023 by Greg Johnson
I've visited this location several times. There are always an abundance of helpful happy Relationship Bankers offering assistance. Tellers are friendly. It's also a very nicely appointed space. This downtown location is centrally located.
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June 2023 by Brian Hartman
We've been long time Chase customers. We recently moved to the area and were excited to see that they were opening a new location here. We've been here on three occasions, and on each one of them the teller exhibited zero knowledge of what we were trying to do... which was simply deposit a Canadian cashiers check (drawn on a major Canadian bank). The first two times took about 15 minutes each, about 12 minutes longer that it needed to. After a short 48 hour hold, we had our money. On the most recent visit, the teller quickly proclaimed "wow, this is my first international check!". He had 3 separate people examining the cashiers check, like they were looking at some alien artifact. We were then told that it would take 4-6 weeks to clear! Seriously? In this day in age, Chase can't figure out how to convert currency? This should be simple electronic transaction, not a 4-6 week endeavor. It's a check from Canada. It's a major Canadian bank. What's the deal?Our experience with this location has got us looking into alternative banking choices. We've already moved the majority of our savings out of here and into something with a high-yield interest rate.My advice is to stick with Hills Bank or Green State CU for your every day banking needs.
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March 2023 by Georgi Bilyarski
Relationship Banker Jessica is so kind and knowledgeable! Amazing branch!
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March 2023 by Eric Ramos
They were great help in getting my accounts set up and money deposited from my previous bank.
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March 2023 by Naya Diaz
During my first time going to this Chase location, I was waiting in line behind a customer using the ATM. An employee asked what she could do to help me and I told her I was depositing checks. She continued to hover over me and didn’t walk away. She then proceeded to ask me if I had a Chase account. Why would I be there if I didn’t have a chase account? lol. She then asked to see my checks… which I found extremely inappropriate because why would you need to see my checks??? She wanted to confirm that I endorsed them but that’s something she could’ve asked instead of having me show her my checks. She still hovered over me and started to explain how to deposit my checks as if I wasn’t capable of doing it or asking for help if I needed it. I was the only costumer who she was questioning, and there were multiple customers.
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February 2023 by Nicole Fisher
Jessica took great care in helping to set up my business account. I’m very new to the area so when I mentioned I was also looking for an office space and could use the help of a realtor she went above and beyond to connect me to her co-worker, Fuke (sp?) who had experience in the real estate realm. The realtor he recommended took great of me as well. Its a blessing to find kind souls in new places who go out of their way to help you!
