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February 2024 by Linda T.
Christy at Advance Auto in Iowa City is a lifesaver! She helped me in regards to my windshield wiper nozzles.
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January 2024 by Docktor Raw (Just Call Me Doctor)
No working code reader, spring 2023, which is the only reason I had stopped by.
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January 2024 by McKenzie Jones
I want to start off by saying that Kristy was amazing, super helpful and listened to all my complaints after coming to the store. Yesterday 1/15, I had called and spoke to Kristy at around 11:45am. During the phone call she had told me that they could change the battery out,but it would take about about a hour and a half, if I could come in after one pm that there would be more people coming in and they could have it done in 45mins. I thanked her and said I would bring in after one. Around 4pm I had finally found someone to come jump my car, then I immediately drove down to advanced. When I arrived there was this older gentleman that was ‘helping’ me. He looked up the battery, during that time I had asked if it could be installed, “I don’t want to but if you’re going to make me I guess.” after the computer brought up the battery he informed me that “they don’t install the batteries if they aren’t located under the hood” I insisted that Kristy had told me that they’d be able to change it out. The older gentleman went to the manager (Lucas) and asked if he would install it.I just kept getting a no for an answer. By this time I’m bawling, because the whole time I was just trying to make it to a friends funeral and it was five on a Monday afternoon I had not set up any other arrangements due to being told they would change my battery out. I basically begged and asked if they would just please do it. I was still told no. Afterwords, I had to find someone to switch out the battery and when I did, they were upset that the gentleman, Jeff and Lucas refused to help me put it in, because it wasn’t any harder than putting in a normal battery in the front. When I came back to hand in the old battery, I had told them that it was ridiculous that they did not help me because it wasn’t any harder, and Lucas proceeded to get all defensive, and asked me what I was accusing him of because I had said, Christie said Lucas was coming in to help after one, so I was confused as to why he was telling me he couldn’t. Overall, it was a very bad experience I missed out on a friends funeral, I’m a single mom of three I paid $250 for a battery and they wanted me to go pay someone else to have it put in. The only way advanced will ever get my business again as if Jeff and Lucas aren’t there. i’m very disappointed in the lack of empathy and And not being able to fulfill what is promised on commercials and in-store
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December 2023 by Jesse Hannan
Thank you Roy for your helpful service! I was in and out quickly with what I needed to get my girlfriend's car jumpstarted from our garage.
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October 2023 by SideShow
Ordered parts online but didn't log into account for warranty purposes. Spoke with the cashier who did more than assist me with this. He had to go above and beyond in order to assist me. Cheaper by far than some other parts stores. Thank you Advance for giving hope to this DIYer.
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October 2023 by greg mertz
Help out The counter is NOT very well at this location. Maybe it's just THE person that didn't want to help. They thought I was a pain rather than help me.
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April 2023 by Kyle McDowell
well kept auto parts store. the guy working wasn’t too knowledgeable though.
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March 2023 by Levi Camarillo
An employee helped me find my way to what I was looking for. Very helpful and I hope he gets a raise.
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December 2022 by Shannon Swartzendruber
They had what I needed but I've had problems before where a employee actually tried to work on my girlfriends car and broke the gas line at the fuel rail changing the air filter, and he didn't say nothing about it. And got fired the day after for similar reasons. And they refused to do anything about it until I threatened to get a lawyer involved.
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November 2022 by Becky Rosazza
I needed new windshield wipers and I got great service! At first there wasn't anyone who could put them on for me but within the time I bought them a guy came in and did them in ten minutes! They work perfectly! Thx!
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October 2022 by Lacy Goddard
Had all the parts I needed in stock.. staff was knowledgeable and very helpful
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September 2022 by Blake H
Management at this store is really blowing it. So rude and uninformed that it makes things uncomfortable. Advance used to be my main FLAPS (friendly local auto parts store). I won't be back.
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August 2022 by Carlos Villagrana
I bought the most expensive headlight bulb with the 3 year or so warranty then I get told by my employees the a headlight is out I take out the bulb an is broken try to get a new set from the Iowa city store an the lady manager asking question about how I broke this an that she couldn’t give me warranty this is the second time I have problems at this store the lady managers need more training or something an they need to respect the customer better I used to work there an it has change a lot bad everything bad customer service
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June 2022 by Damon Keen
Horrible customer service. I was sold a defective can of refrigerant, meaning no 134a left the can after trying 2 different nozzles on the gauges. Was not told they do not refund. Receipt does not say no returns. Defective products you can't use should be returnable. Stay away from this place.
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April 2022 by Sera Sanders
We bought a battery from them which we have a receipt and credit card statement of the purchase. Supposedly it was new. Our car had some other issues and drained the battery. We brought it back to be charged. We just went to pick it up and claimed it wasn't there. I showed them the receipt and statement and the OLD lady said there was nothing they could do. So, they sold us a bad battery, never called us when it was charged, and then claimed it wasn't there. No apology, no refund, no replacement. We're out $211, and cannot afford another battery right now. These people are dishonest, rude, and completely without ANY customer service skills. Buy your car products elsewhere. THEY STEAL!!!
