Cappel's Ace Hardware is a friendly and helpful local store that serves the community with a focus on personal service and quality products. Customers appreciate the knowledgeable staff, who go out of their way to assist with various needs, from finding specific items like garage door openers and taps to offering advice on equipment maintenance. The store is praised for its excellent customer service, with staff members such as Deidre, Xavier, Billy, Susan, Randy, and Joe receiving special mentions for their friendliness, expertise, and willingness to help one-on-one. Customers value the store’s dedication to making shopping easy and enjoyable, often noting that their needs are fully taken care of. The manager, Billy, is highlighted for his intelligence and outstanding leadership, creating a welcoming environment that reminds customers of the importance of good old-fashioned customer care. Whether browsing products or seeking technical advice, customers feel confident and satisfied with their experience, often stating they will return for future purchases. Overall, Cappel's Ace Hardware is seen as a trusted neighborhood store where helping customers is the top priority.
