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“When applying for a holiday loan they really made the process go easy! Great customer service! They were very fast to contact me about the loan, getting the loan processed, and getting the money deposited into my account! Very happy I decided to go with Members 1st!”
8AM - 4:30PM
855 W Bridge Rd, Polk City
Banks
“I personally worked with Kristin during one closing and one refinance. Kristin quickly responded to all questions and concerns, kept me updated on the progress of each event, and went out of her way to meet me to sign papers. She is professional, enthusiastic, and so knowledgeable. She put my mind at ease through the entire process.Thank youTamara”
8:30AM - 4:30PM
4510 Mortensen Rd #101, Ames
Banks
“The bank itself? Meh .... The people? Super A+. I love all the people at the Mortensen location; they all know me by name. I opened a small account here because the treated my mother so well. I promise you'll like everyone who works there.”
“I recently reached out to GICU re: a loan for a used vehicle. Althair Peralta and the rest of the GICU team were responsive and patient, enabling us to complete the process from start to finish in record time! Thank you, GICU!”
“Went in today to get my documents notarized FOR FREE. Booking an appointment over the phone was quick and hassle-free. Both the operator on the phone and the bank officials made sure I was taken care of. Was in and out in no time. Note: I'm not an account holder at Wells Fargo.”
“I’m only leaving this review because I was looking at opening an account here. I’m reading other peoples reviews. People whining about getting their vehicle loan statement late or not getting stuff in the mail on time. Do you know when your payment is due when you sign the loan papers! Take some self responsibility. It’s funny you blame the financial institution, but don’t take responsibility for yourselves. The only issue I see with this credit union is the fact that they have allowed imbeciles to open up accounts who are not smart enough to manage their own finances. I will definitely be checking this place out.”
“I've had them a few years now. I am not always in Iowa, but they aren't beaucratic and they don't seem to allow you to overdraft, either. My card simply doesn't work if there's no balance. I also needed a savings account, but they recommended having two bank accounts and toggling between them for savings and checking at no cost or penalty. I've left the country many times, and they've always let me maintain rapport via email and also, my card works internationally. It's all about communication, so be sure to let them know ahead of time your needs and they'll take care if you. I've had some issues with hyper-security on my debit card but the atm company, but better to be safe than sorry, so while inconvenient in the short term sometimes, you're definitely protected. They promptly respond to emails regarding password issues and also they've helped me file claims with ease. Overall, the service is also friendly and great. Is this a credit union? I'm not sure, but they are really good.”
“Best bank in Ames. I have had an account and dealt with First National since probably 1978 or 1979. I've also dealt with, not going to mention names, a couple of the much larger banks in Ames that was a real nightmare. First National has been and seem to continue to be a much more personable,friendly, and caring bank. I have not had any problems I've experienced at many of the larger banks. For an example: I had a truck loan at one of the "big name brand" banks. I paid my loan off about one year early, it took me eight months to finally get my title after many many phone calls and other unnecessary BS. What a pain in the butt. I'll never use another " name brand" big bank.”
9AM - 5PM
424 Main St, Ames
Banks
“Today, my girlfriend and I brought in our loose change to be exchanged for cash. There were two tellers there that helped us count our change, and even though they don't have a coin-counting machine there, the process was fast, efficient and fun. The tellers were both very nice, it only took about 10 minutes (for $77 worth of change) and we had a great conversation! I would definitely recommending coming here to exchange your change for cash and for great service.”
8:30AM - 5PM
2805 N Ankeny Blvd, Ankeny
Banks
“Just moved to Ankeny and started new accounts at Central Bank. The branch manager was extremely helpful explaining the various options available that met our banking needs. All the bank staff are friendly and eager to assist you in whatever you need to accomplish. If this bank had problems in the past the management team has made corrections to make it a very good bank now. We are happy with Central Bank. Give them a try, we think you will be happy too.”
9AM - 4:30PM
205 E Broadway St, Polk City
Banks
“Anissa in the Ames office is simply amazing. If all of your representatives are as awesome as Anissa, your customers are in the best hands. She not only made my problem feel like it was so easy to solve, she also added her own personal touches. She is so kind. She deserves the highest accolades!!! And probably a raise…..??”
“My visit to this location was excellent. Devin was very helpful with the details surrounding a loan I wanted to take out. The management team assisted Devin to make the process very easy. The tellers and other staff were very friendly with other customers that walked in as well!!”
9AM - 5PM
405 Main St, Ames
Banks
“Went to get some accounts made and handle some sticky stuff that we've been issues with when trying to deal with over the phone. Jim Briggs was the person we had an appointment with and he was an absolute beast. He deserves a raise - not only did he got everything taken care of but gave us a stellar conversation alongside. The man deserves a raise”
9AM - 5PM
525 Main St, Ames
Banks
“David Tucker at Great Western Bank has been absolutely wonderful to work with. We've gone through him for two separate loans now and both times he has been prompt, professional, helpful and patient with all of our questions. I highly recommend working with David for your loan needs!”
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“Judson and Brooke are the best! They do not mess around they are quick and know what they are doing. I highly recommend them to anyone looking for commercial financing.”