McGrath Kia Service is a highly praised automotive service provider known for its exceptional customer service and efficient problem-solving. Customers consistently highlight the professionalism, friendliness, and responsiveness of the staff, particularly Cody Burke and an unnamed, "wonderfully pleasant and professional" woman who answered the phone. Despite dealing with a warranty issue for a vehicle they did not even own, the McGrath Kia team went above and beyond to quickly locate the necessary invoice and provide it to the customer within minutes. This level of service and attention to detail is described as "almost unheard of these days" and has left a lasting impression on those who have interacted with the team. In addition to their impressive responsiveness, McGrath Kia Service is commended for their shuttle service, thorough inspections, and prompt repairs. Customers have reported being back on the road within a couple of hours after bringing in their vehicles for issues such as headlight problems and air conditioning leaks. Overall, McGrath Kia Service is praised for its exceptional customer service, efficient problem-solving, and a genuine commitment to providing a positive experience for its clients, even in situations where there is no immediate sales or service opportunity.
I am so very please with the service department. I had a warranty item to get fixed with my head lights. They needed to keep my Telly for a day to get it fix. Gave me a free ride to work. By lunch they had me all fixed up. I loved it, checked my fluids and tire pressure.
February 2024
Helped me without an appointment and got me in and out so quickly!! Great customer service
January 2024
Helpful and informative and technicians are top quality
