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January 2024 by James L.
My son went to the dealership for an estimate on some work and they came back with nearly $8k worth of repairs that were needed, but including a head gasket. Three other shops found $1.5k in needed repairs. The head gasket was not leaking. Needless to say, I advised him to stay away from the dealership.
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January 2024 by Allison S.
Unreliable, bad experience when buying my subaru outback. wouldn't recommend. They'll sell you the car and then go back on their promises to fix what was already broken (the gps system). The man who sold us the car ignored multiple calls and texts within the same week. And then never got back to us. Super unprofessional; we couldn't believe it.
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June 2023 by Caitlyn B.
Will never recommend this place to anyone. I didn't even buy my car from here but the pervious owner did. It was still under warranty when I bought it. The radio had a recall on it and they had to replace it since it was under warranty it took 7 MONTHS to get a new one. I would understand if it was on back order, but though they said it was it wasn't. A different employee called me when I didn't come to my appointment (because they told me not to because they didn't have the radio in) and told me that they had the radio the whole time. Then when I show up to my scheduled appointment Caleb tries to tell me they still don't have it, I had to badger him to go in the back to look and guess what they did have it. This was a terrible experience and not to mention it took forever, they never once apologized for any inconvenience and Caleb was very rude. I started off working with Riley (who no longer works there which I was also not notified of) he was much nicer than Caleb.
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May 2023 by David W.
I bought a 2019 Nissan Armada Platinum with 15,000 miles one year ago for $55,000 from Dave Wright. Since then we have had nothing but problems (4 major problems) and horrible customer service to say the least. I spoke with Tyler Wright a week ago and my wife had the Armada there getting work done to try and correct the latest problem. I told him that if it were up to me they would buy the car back at what we gave since it was a far from perfect vehicle, but i knew that wouldn't happen, he said they would see what they could do. I called Tyler back yesterday to find out the verdict of them HELPING us was, that they would buy the 2019 Armada Platinum Reserve with 30,000 miles, from us for $35,000. I told him that they made money the first time a year ago and this wasn't helping anyone but them. Me and my wife eating a $20,000 loss was helping us, REALLY!! I told him i thought I went to DAVE WRGHT NISSAN but apparently went to DAVE WRONG NISSAN. So I hung up. 10 minutes later Mark the sales manager CALLED me back! I Capped CALLED, I will tell you why! He asked if we had a bad connection and I said no I hung up, I explained the problems over the last year and I knew I may have to eat some of the loss, but NOT the whole thing. He went on the tell me how they were giving me more than book and they were incurring a loss. I explained not $19,000 or $20,000! This showed me how they wanted to help and stand behind what they sell and how much they care. This is the problem with business today, no accountability!!! I ran a business and truely took care of the customers i had even if I had to get the checkbook out and give back profit!!!!! Mark explained that he cared, he called me back. Very gracious of him!! Call me back with a pat on the back for him to call, and a $20,000 loss kick in the BUTT for us!! I was very frustrated!! Still am!! Continued to tell me they were taking a loss also on offering me more than book at $35K. Today I went onto JD Power and rough Adjusted Value is $34,900, CLEAN retail is $41,050. Sounds like they were taking a major loss to me!! You DECIDE!!! I almost forgot, Mark told me that the used car market is down 20% thanks to PUTIN, gas, and we had bad tires and bad brakes hurting the value!! I explained to him that adds to the list of grievances that they sold us a car that had bad brakes and tires cause we put 15,000 miles on it and that isn't enough miles to wear down the brakes or tires!! Long story short if you want to do business with someone that doesn't stand behind a vehicle any better than this go ahead!! We as the consumer and are expected to eat $20,000 with no loss in sight for the business. This is there idea of HELP. IF this is the help YOU want go here!! My cell number is 563 920 2082. Feel free to call with any questions. And Mark I release you to tell ANYONE YOUR side of the story and I will not hold anything against you!! The simple point is problem after problem with the car, and horrible customer service, followed up by a Mike Tyson knockout with the lowball offer to HELP us out!!David Waterhouse, Manchester Iowa
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May 2023 by Stephanie C.
Who knew buying a new car could actually be enjoyable. Michael is a great salesperson who went above and beyond in all areas. He listened to what I wanted and did not try to upsell me. He just wanted help me find the car right for me. They are customer centered, up front and definitely not pushy. I am a very happy customer!
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January 2023 by Cherith B.
Wow-can't say enough positive things about the service we received here. We had a major mechanical issue hours from home and our destination. Every employee was fantastic and within a few hours we were back on the road. Left there knowing there are still people you can trust to turn a potentially bad experience into a good one!
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October 2022 by Andrew P.
Just wanted to give a shout out to salesman Sean(Shawn/Shaun) for helping me yesterday. All four nitrogen filled tires were low. Service department was not available so he took it in himself and filled them for me. Thank you!
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June 2022 by LikesTheInternet
Great experience fixed the problem for a fair price. Waiting room was dirty had flies and did not offer masks to guests.
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April 2022 by Meli Higg
I'm on my second Subaru from Dave Wright and have always gotten wonderful service. I have to share how ANTHONY went way above and beyond for me tonight. Firstly, it must be mentioned that I've never had interactions with Anthony before and he had nothing to gain from helping me. I called in because I hauled my teen son and his buddies to a track meet this evening and one of the buddies dropped his ear pod thing down under where the seatbelt clips stuck out of the bottom of the seat. Anthony found a car on the lot, made a video of how to access that area, and texted it to me! He then followed up with a call. THAT, my friends, is EXCELLENT CUSTOMER SERVICE! My husband even said, " Wow, you'd think you had bought a Lamborghini to get that kind of service!"
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April 2022 by Brittany Etzel
I highly recommend that all buyers look elsewhere. Their employees are inadequate, unprofessional, and deceitful. Not only did they sell the car I was looking to purchase while I was at the bank getting a check printed, the communication was horrendous and unprofessional from two sales managers (Keith and Mark). Mark said, “you wanna talk to me come here,” and then hung up the phone. I asked for the owners name and number twice and received the central line number both times. Please, save your time, money, and integrity-GO ELSEWHERE.
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April 2022 by Paula Bruce
I purchase my Nissan Murano here. Max was a great salesman and assisted in meeting my needs in the vehicle I was looking for. I have been back now twice for oil changes and customer service is top notch. Fast service and would recommend Dave Wright to all who inquire!
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January 2022 by Lindsey Nichole
WARNING: 3 ENGINES BLOWN IN MY BLACK 2013 GMC TERRAIN, THEY DELETED MY ORIGINAL REVIEW. THEY WOULD NOT WORK WITH US AND KEPT MY CAR PAST WARRENTY WE SPENT OVER $10,000 DOLLARS AT THIS HORRIFIC DEALERSHIP!!!!!!! DO NOT GO HERE .WHAT A JOKE!
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November 2021 by Reese
Great experience fixed the problem for a fair price. Waiting room was dirty had flies and did not offer masks to guests.
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November 2021 by Thomas Beatty
Thank you, but you should know the order I placed was intended to be a "pick-up" so I did to pay for shipping. Please feel free to charge my credit card for the appropriate shipping expense. Thanks again for the great service.Tom Beatty
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July 2021 by Debbie Jensen
I took my car through the car wash that I previously had bought 2 weeks before.
