-
March 2024 by Natalie Likanchuk-Heil
Stopped at Dairy Queen at 9 o’clock on the dot. All open signs were open. Everything was lit up. Wasn’t aware that they closed at nine. Sat there till 905 to 906 and they shut the lights off on me. They didn’t say a word over the intercom. As I passed by every single employee which was about 6 to 7 people were standing at the window, waving like a bunch of children. I called and asked to talk to a manager in which a young female claimed she was a manager so I asked for her name and she hung up on me. I will never return to Dairy Queen again. You guys need to clean out your ridiculous staff. All the kids in here were childish and very rude. If this is how you run your store, you need to clean it out or nobody is going to come back. The reviews of this place are pretty bad now that I made a review and read back on others reviews. All people working were of color and clearly racist, which is sad.. the way they acted when they seen me, passing by the window to leave. Never have been treated so horrible from this Dairy Queen till they let a bunch of little rats work alone without supervision
-
March 2024 by Amber Miller
Waited forever in drive thru
-
March 2024 by Jason Titlbach
Went to the hiawatha dairy queen. We were handed our order at the cash window. There was a car sitting at the pick up window for a great deal of time. Nearly 20 minutes. We arrived at 7pm and it's 720 right now. Not sure why the driver was not directed to pull ahead while cars behind them were being handed orders at the cash window. We are left sitting with icream orders melting. Not acceptable. Terrible service. Will never return.
-
February 2024 by kristin hutson
Showed up at 8:56 after crossing town to get there before closing time. They refused to serve us saying, "We are closed." Clock said 8:56.
-
February 2024 by Eddie Mo
Place gets worse every time we go. Painfully slow service, 1-2 workers seem to be doing everything while everyone else
-
January 2024 by Arsha Vaddadi
Staff seems to have some prejudice towards people of color. We asked if they had fries left as they hadn’t had any around the same time during our last visit and was told that the staff could barely understand us even though we were speaking clear English. The employees were rude and we audibly heard them bad mouthing us in the drive thru, and when we called them out on it, they showed no regret and no apology was issued. Our ice cream came half melted and the food wasn’t bagged properly. Not worth the hassle. Totally understand how hard they work but no excuses for discrimination or racism in 2024.
-
January 2024 by Peter Olinger
Great ice
-
January 2024 by Gerry Christensen
Great cake!
-
November 2023 by Kristie Wilson
I ordered the chicken strip basket, and the chicken strip fry-ring basket. The fry-ring basket was a HUGE disappointment. When it said fries and onion rings I thought I would be getting more onion rings than 2.
-
October 2023 by Ruth Borsay
I am no longer going to this dairy Queen is completely trash the customer service is garbage there is one individual guy who is loud and obnoxious and he always gets on the mic when somebody else is taking our order it just makes dairy Queen in Hiawatha a really bad experience for me and my family
-
October 2023 by kaylyn haraldson
The food was okay but the people are absolutely rude and disgusting, looks like everyone was on
-
October 2023 by Windy K
Ordered medium blizzard. Got 1/2 cup blizzard 1/2 cup soft serve. Not real friendly service either.
-
October 2023 by timothy fish
We stop for a cool treat and the staff was friendly and the treats were cool and tasty.
-
October 2023 by Lana Prestridge
As a former employee I am sad to say this place is no longer worth anyone's patronage. They discriminate against paying customers. The employees don't wash their hands or follow safe serv guidelines. The weekend evening manager is rude disrespectful and appears to be under the influence of something. Altogether an awful experience and location. I've never had such an unenjoyable experience.
-
October 2023 by Rebecca G.
The food is surprisingly good. The ice cream is always tasty. Service is not always good, especially on Sunday. I'm guessing it's difficult to staff at that time.
