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July 2023 by James E.
My daughter's pop-up got stuck halfway up during setup at Wyalusing State park. Called Brown's RV center, and service manager Kim, put us in contact with their tech Josh who was on a job nearby. Although Josh had a full schedule already for that Monday, he took the time to walk us through a number of trouble-shooting steps to identify the problem and to provide a solution so that we could continue with our camping trip. Josh was super and I would highly recommend Brown's for all your service needs.
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February 2023 by Aj P.
I was sold a lemon on a GMC Terrain 2020, vehicle look great on the outside but finding out that the underneath of the vehicle was totally rusted out.Now the suspension underneath has broken away and non fixable from the rust in the previous yearsAlso After purchasing the vehicle, finding out 3 months later....that the vehicle was burning oil from my local mechanic and the GMC terrain were known for this issue. the issues not disclosed in the purchase.They put this vehicle on the lot knowing there were issues with the vehicle. Forest said we don't vehicle that are not inspected on the lots, thats not what Brown Auto does.....well you did...2 months ago, I talked with Forest the owner of Browns Auto to discuss my issues with the vehicle on how to resolve this...lets say he was trying to cover hes ass and wanted to know how much more money i could put down to get out of this vehicle instead he should said, lets find me another vehicle at equal $$$$$ Please don't trust this company when buying a vehicle here.They just want $$$$$$ from you...they dont care one bit about there customers.And still no call back from talking with a lady last week regarding the issue...
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December 2022 by Christine E.
Brown's has been in business for over 50 years! I trust them to take care of my vehicle from the moment I purchase it, for all of its preventative maintenance needs and to take care of it if I have an issue. The staff from RV to detail, parts to service, front office to body shop and leadership all truly care about you!
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December 2020 by Rose Marie
I have worked with the body shop on several occasions and have always had top notch service. They provide me with a courtesy car and always keep me updated on how my vehicle work is progressing. Lauri is a great asset to their team and is super friendly. I did have some issues after my vehicle was returned to me and they fixed it right away and reassured me that everything would be fixed according to their high standards. 5 star service
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December 2020 by John Hartmann
Many thanks to Browns body Shop in Guttenberg, Ia. and also to Forest Brown ,Laura Larson and Tom For repairing the aluminum oxidation rust on the Hood of my 2012 Traverse that GM & Trident would not cover . the problem was caused by faulty manufacturing process at GM. It was done at no charge to Me. Thanks again for Going the extra Mile for meJohn HartmannFeb. 17 2020Guttenberg Ia.
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December 2019 by Clayton County History Hound
Had to get some body work done under warranty and was pleased with the work they did.
