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November 2023 by Nadine
Grinnell Firestone was so HELPFUL. I had a tire going down on the way to Des Moines. They fit me in right away. Gavin found the nail & fixed it. They got me back on the road ASAP & to my appointment on time! All were very courteous and helpful. Thank you!
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August 2023 by Galen Anderson
On a roadtrip and broke down in Grinnell. These guys got my buddy's truck in and out with a new alternator in a couple hours so we could continue on our trip.
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July 2023 by ronald collins md
Always able to help someone last minute. Service beyond expectations. Appreciate the helpful service. I have been a customer for years.
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July 2023 by Reese Belcher
Way over priced. I suggest if you can do the work yourself than do so. Tried charging me 600$ for a multifunction switch (turn signal switch assembly) I did it myself for 40$. Place is basically a scam. Please go somewhere that doesn’t over charge.
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January 2023 by Tamara Riddle
I paid for my son's new tires and said if there is anymore to call me. Picked van up drove for 1 month and the bearings went out in the car. When tires were put on nothing was said to me the paying customer.
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December 2022 by Nancy Niemann
I can’t thank Blake and the crew enough for helping out my daughter who was stranded at a gas station near their location and still had a 4 hour drive ahead of her with a storm about to hit the area in 3 hours. They helped get her car towed right away and diagnosed the problem and got it fixed and her on the road in a timely manner. They were professional, courteous and beyond helpful. Made a worried mom very relieved!! Thanks so much!
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November 2022 by Dennis Drake
Great people, very knowledgeable, only place I would consider when in the need of repair work, and tires.
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October 2022 by Selma Vital
I had a small accident that affected the two tires of my car in the passenger side. It was late at night and still had one hour to get home, so I had to stay in Grinnel. Next day, I went to Grinnel Firestone and left my car their for a little more than one hour. for evaluation. They fixed the problem efficiently, did not overpriced me (even seeing how desperate I was) and made suggestions to guarantee my further safety . I was happy to see how professionalism and empathy still exist and confirm how they work well together. Thanks, Blake, an all the staff!
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September 2022 by Stacey McElfish
Got a flat on the interstate. They brought a tire to me and put it in for me. Then drove back to the shop to get other 3 replaced as they were all very old and in need of replacing. So grateful for their help!
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August 2022 by Jeff Teague
I was traveling west from Illinois back to western Nebraska with a backhoe on my fifth wheel trailer. I blew a trailer tire just outside of Grinnell. I got ahold of the Firestone store, gave the gentleman my tire size and by the time I got to the store he had the tire waiting for me. He not only replaced that tire, but checked the air pressure in my other 11 trailer tires, witch he had to turn three of them in order to get to the valve stems. He did all this in less than an hour. I have had to deal with a lot of tire stores over the years over the road, and this was by far the best experience I have ever had with one.
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July 2022 by Phillip Toth
Unfortunately my truck required a rather expensive repair. Thanks to Blake’s level of service and professionalism my experience here was as stress free as possible. He explained everything very well and accurate. They even loaned me a car at no cost so my time spent was very minimal 15mins to drop off, 15mins to pick up. Very pleasant experience.
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July 2022 by Amy Roberts
My air conditioning had gone out in my van in the fall. Fast forward to a couple weeks ago when the weather was insanely HOT, I needed to get my air conditioning fixed asap. I called Firestone in Grinnell and explained my situation. That afternoon when I dropped my van off they had already lined up a loaner car for me to drive while my vehicle was getting fixed. (I was extremely grateful for this!) Received a call from the owner before closing time saying that he was able to take a look at it, explained what the issue was and gave me an estimate of repair costs. I received a phone call mid morning the very next day letting me know that it was fixed and ready to go! From my initial phone call to me picking my vehicle up, the staff were friendly, professional, and extremely helpful. My only regret is why I waited so long to bring it in to them to get it fixed! THANK YOU Grinnell Firestone!
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July 2022 by American Woman
Excellent service. Very nice staff. They even gave me a loaner car. Price was fair.
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June 2022 by Cooper Current
Repaired my flat tire very quickly, and only cost me 29 bucks. Very satisfied, I usually don't have anything positive to say about Firestone. But this particular one excelled. Great job guys, I will continue to do business with this shop.
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March 2022 by Chad S.
My daughters car needed service and Firestone was able to get us in quickly. They had to keep the car several days as they diagnosed the problem. They found the problem and were very reasonable on the cost. Highly recommend.
