“I would rate them 10 ⭐ if that were possible. I can honestly say that I've never had such an awesome experience at any other auto repair & service shop in my life, and you can truly tell it is family run! As they were going above and beyond on my vehicle I was able to observe their interactions with a number of other customers as well and it was remarkable! They are knowledgeable, experienced and excel in customer service. Could not recommend them enough!!!”
“I’ve bought two cars from Steve Link in the last 6 months and have enjoyed the purchase process and the services we’ve received from them. Highly recommend for anyone looking to buy a new car or get their car serviced.”
“Greg and his team are top notch, always professional and helpful. They have repaired my vehicle 3 times now. 2 different hailstorms and an unpleasant deer encounter.”
“This 5 star review is for the service department. And when it comes to service, sadly, all Ford dealerships are NOT the same. My husband and I were traveling through Iowa, on our way to British Columbia. After a recent engine replacement, our truck started leaking antifreeze. Even though Steve Link Ford didn’t do the engine replacement, the service department still went above and beyond to help us. The service tech (husband thinks his name was Mark; might have been Brad who we spoke to on the phone), quickly identified the problem. And even though he wasn’t able to bring the truck in and do the repair (short staffed on a Friday afternoon), he located the part in a nearby warehouse and gave my husband the phone number to some different dealerships along our route, that might be able to squeeze us in for an emergency repair and get our truck fixed and get us back on the road the same day instead of us being stranded for several days. He also gave my husband the part number, told him how much the part would cost and told him approximately how long it should take to do the work. The original dealership who did the engine replacement “passed the buck” and said the antifreeze leak wasn’t from anything they did (even though the truck wasn’t leaking antifreeze before) and weren’t willing to stand behind their work. Another dealership “fixed” the antifreeze leak for a costly $800 but wouldn’t return our phone calls when we called to tell them that the truck was still leaking antifreeze. Steve Link Ford was willing to help us even though they didn’t have to. They could have just told us that they didn’t have the time, that they were short staffed or told us to take it back to the original dealership that did the repair. Instead, and in spite of the fact that they were indeed short staffed, the tech still came out to the truck, was willing to climb up under it and work with my husband to identify the problem. He then did what he could to help us get back on the road. He didn’t have to do any of that and his kindness is very much appreciated.”
7:30AM - 8PM
633 West St, Grinnell“Seems to have alot of turn over. Some times the younger guys are not as motivated or knowledgeable. You must be very clear and precise as to what you need or are looking for or you can walk out with the wrong part.”
“Traveling east through Iowa on our way back to Wisconsin when we noticed our truck tire had a shredded area. A fellow traveler at rest stop recommended Wes Finch- we were able to pull in, and they were able to help us remove the spare and perform a quick tire change. Super friendly staff and considerate to our travel needs. In and out and back on the road in 1 hour! Highly recommend!!”
“We've had multiple vehicles worked on here and Curtis does excellent work, no issues ever. He listens, is timely, and does the job right.Services: Painting”