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December 2023 by Robert H.
Great service and very good customer experience ! They don't push service that you don't want but make sure you know what's going on. Thanks
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November 2023 by C K.
Be very careful if taking your car there for service they charge just to diagnosis your problem. We took our car to them because the low tire light would not go out even though all tires, including the spare have the correct tire pressure. Setting up the appointment was quick and easy though nothing was mentioned about a charge for diagnostics. We dropped it off the night before and that was very easy. The day of they appointment I got a text says the estimate was $120.00 and asking for approval. It was not clear that this was only for the diagnosis I thought it was to fix the problem. I gave approval and an hour later I got another text saying what the problem was and the estimate to fix it would be almost $500.00. I asked what was the $120 for and was told that was for diagnosing the problem. Will never take our car there again even though it was purchased there.
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October 2023 by Maria H.
Great place to buy a car. PJ is the best salesman!!!I am happy with my purchase. Will come back again!!
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March 2023 by Manisha V.
I had an interesting experience buying my car here. I had contacted them regarding a car to test drive and had it scheduled with someone specific but they ended up having to leave so they sent me to someone else who was very pushy and didn't seem to understand my finance situation and wanted me to finance through them even though I had other options, I ended up walking out of the dealership that night and got back into touch with the person I was originally working with and they were able to save the experience and I ended up getting the car. Overall they need to work on actually listening to the customer and what they are telling them and not being pushy and treating you like you don't know anything or just assuming and try and not make you feel stupid. Overall the experience got better but it should've been good from the start.
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March 2023 by Bryan B.
I recently bought a toyota tacoma 4 wheel drive as a work truck/ extra vehicle and let me tell you i have never been so happy with a purchase or a vehicle in my lifetime. Of course a few things need fixing and replacing but ive been doing alot of the work on it myself and having fun doing it. Right up until last week. Last week i pulled the tailgate to address some issues and found that i needed a mounting bolt. after hours of searching i finally found the part number and someone who had one, Toyota of Demoines imagine my relief i ordered the part which was less than 2 dollars and paid the postage which was over 8 dollars and went to bed monday i looked in my email for the tracking info. it read "Label generated awaiting drop off". i was furious, i paid 4 times as much for the postage that i did for the part and these clowns hadnt bothered to take it to the post office yet. I sent an email to the parts department expressing my dissatisfaction and i waited the next day i got an email from the manager of parts who explained to me that he had delivered it to the post office but after receiving my email he retrieved it absolutely livid at that point i couldnt believe what i was reading the guy was intentionally causing problems. its now friday a week later and the clown still hasnt mailed my part what a bunch of idiots
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March 2023 by Philip R.
Salesman refused to place an order for a new Toyota, so I purchased from another dealer
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August 2022 by Jody M.
Had my 10,000 mile service. Their service is fast and reliable. Appointments are 3 weeks out but you know you're getting quality work done. Worth the wait.
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April 2022 by Julie R.
First, before I had even gone to them for service, but had made an appointment, I got an email wishing me a happy birthday. I got there on my appt date, a bit early, and they took my car to get a start on it. I sat in the customer area, which was clean and organized. They brought my car back through the return area of the entry part. While i was waiting, I got a video of my car inspection. I've never had this kind of service before. I'll be back. Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Lot parking. Decent employees. All good.
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April 2021 by Louise A.
Many, many thanks to Toyota of Des Moines for making my recent car buying experience super-easy. Like stupid easy. Shane Siegle and Rob Hutt and Spencer the Gadget Guy - all superb and easy to work with.Thanks!
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January 2021 by Tek Brhane
Thanks good
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October 2019 by Marcella M.
This is a crooked place that plans from the get go to take more money from you then you want. My family got a car from here and let me tell you, they won't stop calling them about some phony situation where they owe more money AFTER the deal has gone through. The place is awful it's full of people who want to take your money they don't care about the car buying experience at all, simply, they just want to scam you out of more money. DO NOT GO HERE they will make car buying the hardest it's ever been. The people 0/10 the experience 0/10 the place all in all 0/10 do not go here! It's a group of scammers.
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September 2019 by Tiffany M.
This has been the worst experience ever! This place is SO crooked. We bought a new Highlander after they called us back after we left saying"we're going to give you a great deal we want your business and are going to get you the best options possible". So we left Car Max went back to Toyota of DesMoines and spent 5 hours there but left happy. Then 4 days later the finance guy calls us and wants us to come back, there is a mistake on their end and we owe $10,000.00 more for the car. That's sticker price, how is this possible? No, I'm not coming back in, you can tell me over the phone how this is possible. 2 weeks of phone calls and they're saying they voided the deal. We have a signed purchase agreement and they cashed my $4,000.00 check and still they're pressing the issue we either bring the car back or pay them $10,000.00 more. NEVER trust these crooked finance guys!!!!!!
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August 2019 by V L.
THE BEST CAR PURCHASE EXPERIENCE EVER! Bryon Baker was my salesman and he is the man! I called from California asking about a new truck, and he made the process so easy. He picked me up from the airport on time, had the truck ready for me, and all the paperwork was ready to be signed! I was out of the dealership in an hour! Bill and Chad in finance were also very friendly and helpful in explaining out of state logistics to me. Nobody was ever pushy here. They are all so friendly! I HIGHLY recommend coming here for your next purchase. Ask for Bryon Baker and Bill and Chad in finance! They are the best! I love my truck and the experience was amazing!
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August 2019 by Eugene C.
love my 2020 corolla, great ride, handing and power, and the safety tech is as good as a luxury car! salesman Eric Cornelison was great. got first 5k mile service and it was rapid, and included in purchase price. got a great text messaged video of the inspection of the car, not expected but very good
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August 2019 by Xiao Z.
One of the Worst experience at a dealership I've ever had! If I could give 0 stars I will give .I came yesterday to look for a car. dealer Derek without asking me any questions just let me test drive and said will give me the best discount. In fact, he didn't give me any discount or even higher price than I had seen before(It's the same car)I came here because they have a lot good reviews. I didn't know anything about the car. He kind push me to buy it. I stayed there for almost 4 hours. I didn't even know why I bought it. when I got home I find that the car's windshield was broken! But they said they had all checked before! I was very very disappointed and angry. I bought a broken car at the highest price. They all know there's something wrong with the car, but they don't care. They just want you to PAY MONEY FOR IT Nobody cares how you feel.
