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July 2024 by Marissa Plant
I have tried to contact them over and over again about cancelling my membership and I could not get ahold of them and they never call you back, you can’t cancel on the website. Then we went in (which we don’t live by it anymore so it was an hour drive to go in) and we cancelled and then yet again got charged from them even after we cancelled. Which we get charged a random new amount like every month and it’s never the same. I am so frustrated because I cannot get anyone to cancel our membership and we just keep getting charged for something we cancelled already.
Seriously loved them but not worth the no communication that they have and the fact that they never answer their phone or call you back or even contact you through the website or email
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July 2024 by Blake
Some lady told me to try 10 bucks a month membership. I said fine and then came back and told them to cancel it. Then I get charged 40 bucks for the next 2 months after going in and telling them to cancel it twice. Place is terrible. Terrible Carwash as well. Awful.
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June 2024 by Millie Hoback
Truly a scam when you cancel subscription they still keep charging you. It's unacceptable..
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June 2024 by Charles Hawkins
Clean the car really good the bad thing is I wish they could adjust their air dryers. But other than that I'll probably go back again
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May 2024 by Zi Lynn
The staff is amazing! They help navigate you into the tunnel to get the car washed, they welcome you as soon as you pull into the car wash, and they always have a smile on their faces!
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April 2024 by Brooke Weitzenkamp
DO NOT USE! I got a "free" carwash that ended up costing me $37 a month later. Took over a month for them to tell me I cannot get a refund. The girl working told me "This is just a receipt from today's visit stating that you will be charged $.01 so that if you use us again, your card is on file".
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April 2024 by Jenna May
Unfortunately this place has went down hill. A worker always used to spray car down before entering the car wash etc. They do none of this now. :(. Disappointed as we have been members since they ordered. Will be switching.
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April 2024 by Y. MOREY
BEWARE! I sighed up for their car wash membership, they kept increasing the price without notification. I called in Oct 2023 when I saw charges for $37.00!! They said not a problem we’ll cancel your membership, no more charges. Guess what? Three more charges have hit my account, now I’m trying to get my bank to reverse the charges. This is horrible business practices, never again.
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April 2024 by Nikki Stiles
Crazy expensive, rude staff.
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April 2024 by Selena Folkerts
Went to get my car washed the beginning of March and was asked if I wanted to get signed up for the monthly subscription. I told the girl no multiple times. She then said she was going to give me a deal that day to do a wash for $10 for the month, I then asked her if that was a monthly cost because I once again did not want a monthly subscription. Well I have now been charged $33 and I'm assuming it's for a monthly subscription that I once again did not agree to. I am unsure of how to cancel it and will be talking with my bank and disputing the charge. I don't agree with having their employees lie in order to sign up people for the monthly plan without their knowledge. My car was also extremely spotty after the wash so I just don't recommend going here in general. Not pleased and I will NOT be back.
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March 2024 by Kam K
Their “corporate” is absolutely terrible. I had cancelled my membership in Aug 2023 and they have been charging me till earlier this month. When I called they said There is no “Record” or it when I cancelled it in person. After three tries I finally got ahold of someone on their customer support line. I explained the issue and they resorted to sending me a picture of a ripped up receipt paper that is their “contract”. To sum it up they said Kick rocks No refunds. When they said on a recorded line that I haven’t used my membership for months.
Don’t get the membership, don’t use these car washes, they don’t even clean your car very well.
Terrible customer service all around. ??????
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February 2024 by edis kahteran
I wouldn't take my car to this place the damaged my car and they won't fix saying that there car wash wouldn't do that yet my hole side of car is scratches up my car is only been going to there car wash I haven't take it anywhere else
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February 2024 by Andy S
After reading other's reviews of this place I get it now. They hound you to purchase a membership every time you go here. Like, it's overwhelming and obnoxious. Now I see why you should never buy a membership; sounds like you will never be able to cancel it.I always just pay for my wash and kept coming here because it was cheaper than any other carwashes. Not anymore. They raised their price $2 a wash to be just as much as everyone else, so now it's not worth listening to the annoying sales pitch every time I come here. I will now go to mister carwash since it's the same price and not have to listen to the sales person and get a better wash anyway. BYE!
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February 2024 by Jeff Aldrich
Always greeted at the gate with great customer service. I notice however there are always a couple people standing in the office not doing anything. Sometimes my car is sprayed before going in other times not at all. And when it's pre sprayed why can't one of those other employees standing around be on the second sprayer on the passenger side of my vehicle . Pretty sure that side needs it as well but NEVER gets it. The manager needs to make sure someone is always taking towel out and washing them. Seems like they are never stocked but the bins for the used towels are full
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February 2024 by Claudien
The leader was very kind!!
