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March 2024 by Cabinet RX
Went to Sherwin Williams Grimes today (Sunday 3/24/2024) arrived at 3.52 and the store was closed, lights were on, doors locked. You should stay open your posted hours, even if you do not want to.
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December 2023 by brad wheeler
absolutely terrible customer service today And the language the lady used was completely unacceptable For sherwin williams
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December 2023 by Troy DuBay
Terrible customer service. Everyone time I go in it’s always someone different but the same attitude, they seem to hate being there and it reflects how they treat the customer. Very unfortunate because I love the paint
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November 2023 by Steven Beisswenger
The best paint buying experience with such knowledgeable staff! I'd recommend this store to anyone in the DSM Metro area!
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May 2023 by Jo Ann Spellman
Just left here with a $75 dollar can of paint and will NEVER go back again unless I hear ‘Benjamin’ is no longer employed with Sherman Williams. This snarky, self-righteous, rude man could not take hearing constructive criticism because he didn’t like my TONE. I wasn’t rude, disrespectful or profane. I was annoyed, and didn’t make any attempt to conceal it, because they had never told me the 10 dollar quart sample I purchased previously couldn’t be used to trim out the room I am painting. I had already done it. For my suggesting they should have in an annoyed tone he threatened to kick me out of the store. This guy is doing no favors to his employer.
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October 2022 by wendy knau
You need more than one poor guy working on a Sunday. Especially when you are running a 40% off sale!!!! It took an hour.
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March 2022 by Cathy Tiernan
Wanted to get samples of two paint colors... They didn't have them on the stick on 8" square things. Asked if we could get them from the unfriendly guy at the check out and he smuggly said they don't have any quarts now so we'd have to get a gallon for $30. A paint store with no quarts?? Wow. So we put the other supplies we were going to buy back and left with our tiny paint chips. He was unfriendly and provided no explanation as to why a paint store wouldn't have any quarts.
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November 2021 by David Simmons
I came here because Sherwinn Williams is supposed to be the best of the best.. maybe their paint but not their service. I will probably go to Home Depot next time they are more helpful And that’s saying a lot.No smiles just a monotone hey they seemed upset when I Asked questions about paint.They tried to sell me double the quantity that I would need for 2 coats.Didn’t wipe off the bottom of the can and got paint in my classic car.Didn’t provide a stir stick or a can opener.They should have made sure I had everything I needed to paint they didn’t ask Ana missed opportunity to upsale I just assume whoever is training the people don’t care or isn’t training them.
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October 2021 by Rhonda Bustad
The staff are not customer service oriented .. I always feel like I am a nuisance when I get paint there but I keep coming back because of the location .. they never greet you when u come into store . The staff are usually talking to each other and don’t acknowledge your prescience .. very under whelmed !!!!
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August 2021 by J.T. R.
Just leaving the store in Grimes. I always buy Sherwin-Williams paint because it’s the best. I usually go to the Waukee store but had to drive up to Grimes because they were out of the paint that I needed. Waukee even called ahead so it was ready when I got there. Upon checking out however I was struggling with the spelling of the name of my painter - so I could get her contractor discount. The Waukee store doesn’t have any problem looking her name up. The kid working behind the counter got extremely frustrated with me, snapped that he “couldn’t read my mind” and started slamming my other supplies around on the counter. I was horrified and embarrassed because there was another customer waiting to check out behind me. I don’t normally write bad reviews, but this young man needs a lesson in customer service. Do better!
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August 2021 by Dusty Lemke
I'm a professional painter and I often times visit this store nine times out of 10 they always have what I need they're well staffed and customers are treated well.
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August 2021 by David Conner
Great store. Very neat. Fast service. Friendly staff.
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July 2021 by Tami Rubino
Just leaving the store in Grimes. I always buy Sherwin-Williams paint because it’s the best. I usually go to the Waukee store but had to drive up to Grimes because they were out of the paint that I needed. Waukee even called ahead so it was ready when I got there. Upon checking out however I was struggling with the spelling of the name of my painter - so I could get her contractor discount. The Waukee store doesn’t have any problem looking her name up. The kid working behind the counter got extremely frustrated with me, snapped that he “couldn’t read my mind” and started slamming my other supplies around on the counter. I was horrified and embarrassed because there was another customer waiting to check out behind me. I don’t normally write bad reviews, but this young man needs a lesson in customer service. Do better!
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June 2021 by Jana W.
In order to make a color decision we ordered 5 quarts of different colors. The person who was at the desk was disagreeable and argumentative with us; she had no help from her manager at the time. she rushed through it; as a result when we got the paint home it was not right, according to our 20 year veteran Painter Who has painted that color several times in the last five years. Customer service is everything but this store faltered. when I called last night and they gave me the formulation which did not match The quart made last week. ireturned to the store to inquire about the paint and formulation. Not a good experienc. if the store had been more understanding and accommodating in terms of replacing the quart of the incorrect color, I would've been appeased. Instead I was told it was the right color and they went to great lengths to reproduce that fact and educate me. And were snarky about it. It's the last time I'll go to the grimes store.
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September 2020 by Mike Velvick
Overpriced
