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October 2023 by chambre' Luppes
We had bought a freezer that had stopped working and was right at our 1 year warranty mark. After speaking with staff at menards in grimes they said they could exchange it for a like product. Tom and Greg were very helpful and made the whole process very easy. Would highly recommend. So thankful they turned a stressful situation into and easy solution.
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September 2023 by Lindsey Astor
Why is Lorraine at customer service desk , I've been there 3 times interacting with her and left sobbing every time. Please move her somewhere else
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August 2023 by Keith Oliver
Another great Menards location. The store is only a couple years old and it still looks brand new. Always clean and well stocked. The staff is very friendly and helpful too with whatever questions you may have. Definitely recommend!
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July 2023 by Just I.
This is the best Menards! Bright clean so much to choose from. Easy to get in an out. If I can buy it at Menards instead of Walmart... I do.
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July 2023 by Makayla Clayborne
Jorjah was so rude and did not help me what so ever she had an attitude I can’t believe they hire her!!!
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July 2023 by Jason Lovstad
Went to get a propane tank refilled today. The woman at the service counter said to wait outside by the Propane area and someone would come out. I waited 10-15 minutes and nobody came. Got it exchanged at Home Depot instead. Last time there was somebody out there at the Propane tank. Not sure what happened to the customer service at this store.
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June 2023 by Kenny “Achilles” Rompe
Well stocked, big store. Has a little bit of everything. Always find what looking for when I come here. Very helpful staff as well
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June 2023 by Kenny “Achilles” McCoy
Well stocked, big store. Has a little bit of everything. Always find what looking for when I come here. Very helpful staff as well
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May 2023 by Charles Hawkins
Very helpful. Home Depot guy was a waste of my time. Offered wrong item and the item was bad. Menard hands down was perfect.
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May 2023 by Karen G
I've had several good experiences at this location. The associates are friendly and helpful and the store is clean and well stocked. We recently had our refrigerator go out and needed to get it replaced and delivered immediately. The salesperson Tom was very helpful and the assistant manager helped us get the refrigerator delivered the next day. We really appreciated their helpfulness, difficult to find customer oriented stores now.
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April 2023 by Shane Hill
Went looking for a stain/paint sprayer and found everything I need. Seemed like reasonable prices compared to stores and online.
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April 2023 by Lisa V.
Stopped at the Menards in Grimes this morning. We needed a new wrench set, socket set, and can of spray foam. I paid for the tools...total was $70. Ok maybe a bit high for small sets of those two types of tools, but, they are good quality, and I want to be able to depend on them. As always, I parked in a handicap spot just outside their "In" door. I knew I could come back out that same door, as I've done it before, and have seen others do it every time I visit a Menards. There's also a shorter walking distance from the handicap parking space to that door, so given the situation with my lower back, it should all make sense, right?Ooooh but no. NOT to a Menards worker this morning . We went through a check out lane to pay, and since the registers are clear at the other end of the store,...and since I parked at the opposite end, i thought I would "kill two birds with one stone" as it were, and return the courtesy mobility scooter and get it plugged back in, and then also exit through the same door we came in. A nice customer (coming in through the gate instead of the turnstile) held the gate for me so I could get the scooter back through it. I thanked him and drove the scooter back over to where it normally sits. Got it plugged in and started walking out. It was at this point we were approached by a lady with a Menards vest on, hair pulled back in a ponytail, who said "Ladies have you paid? Have you gone through a register with those items? We need you to exit through the registers."We both said yes and that we just came back down to this door from the registers. (Again, remember the registers are at the opposite end of the store.) I was about to add that we had parked just outside the "In" door and she interrupted...She says "Can I see your receipts?"We look at each other. shrug, and say "sure". We presented them. She looked them over carefully. Opened (without asking) the Menards bags, which were STILL being held by my spouse, and rummaged around.We had double-bagged the wrench and socket sets because they're heavy and we didn't want the bag to break. She says "Oh. I see. You double-bagged it?" We said "Yes, because they are heavy."She says "hmm. ok, here's your receipt (hands me mine), and here's your receipt (hands my spouse's receipt over.)"She then says (AS she's turning to walk away) "thank you ladies have a nice day".Neither of us responded. Now, aside from the fact that her attitude was a huge problem and needs to be taken care of by management...She *allowed us* the time to roll through the gate with the mobility scooter, get it plugged in, and start walking to the door, and THEN proceeded to accost us on the assumption that we were in the middle of a $70 heist of a 10 piece Masterforce wrench set and 21 piece socket set. She clearly saw me ON the mobility scooter. But either didn't have the ability to put 2 and 2 together and consider that I'm most likely parked in a close by handicap spot...or she just didn't care. I carry with me a copy of my doctor's letter which I submitted to the DOT as proof that I qualify for the handicap placard. Should I have pulled that out and showed her? Or should I be forced to explain to her that the distance from the "Out" door to my parking spot is greater than from the "In" door I came in through and now needed to exit through?!?! That would be absolutely humiliating. But, it's either that, or be made to feel like a common criminal, all because I needed a shorter walking distance to my car, and also wanted to return the mobility scooter to it's designated place and get it plugged in!! Screw you Grimes Iowa Menards. My back and I will not be back anytime soon. Enjoy the Yelp.
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January 2023 by JL Warren
Clean store and parking lot. Very well stocked and organized. Love the rebate program and fill the bag for 15% off contents. Staff helpful when you ask.
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November 2022 by Carla Liz Diaz
Can always find more than we went looking for. Love the rebate program. You spend money but get money. Wish it could be a digital reward program at some point to make it easier and save on paper/envelopes/stamps.
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November 2022 by Carla Diaz
Can always find more than we went looking for. Love the rebate program. You spend money but get money. Wish it could be a digital reward program at some point to make it easier and save on paper/envelopes/stamps.
