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May 2024 by Scott Canfield
I walked in and there were three gentlemen setting at the counter talking. I had to wait for them to get Done talking and ask where a specific item was. A gentleman with a flat brimmed hat maybe early to mid. Twenties told me where I could find What I was looking for. It was not in that location and another gentleman. Younger came up and asked me if he could help. I told him what I was looking for and he took me to the wrong product. So I started searching on my own while the other gentleman was looking and I found what I was looking for. It was four aisles over from where gentlemen told me it was. Took it to the counter, paid for it and not even a thank you. Or have a good day, or anything. The arrogance that that original gentleman with the flat brimmed hat showed me was ridiculous. Because of the service that I received from the gentleman with the flat Brim hat. I will not be returning and will not suggest this location.
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May 2024 by Shirley Odegaard
Colin " a so called manager ", has alot to learn with customer service. Beyond rude ! Do yourself a favor and shop somewhere else.
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May 2024 by dragon788 (dragon788)
One of the employees, maybe the owner helped me find the parts and tools I needed so fast that I was able to make it into the office even earlier than I do on a normal day.I really appreciated that I can buy single washers for 10 to 15 cents a piece rather than spending $5 or $6 on a bag at a big box hardware store and getting way more than I need that I'll probably never be able to find again if I would actually need them again.
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May 2024 by Jeff Daleske
Every time I go, I'm always greeted and asked if they can help me find something.
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January 2024 by Ashleigh Moriset
Can always find what I need amazing staff
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August 2023 by Miranda
Change your hours if you’re not open during construction!!! It’s not that hard. In the time that I was there because I thought they were open because it SAYS THEY ARE on their Google business listing two other people also showed up thinking they were open because the hours said so. Have some consideration for your customers. Give them the accurate information so you’re not wasting their time and leaving a bad taste in their mouth. Not to mention that not 1 of the 5 construction workers standing outside the place told me it was closed as they watched me walk all the way down the sidewalk to the door.
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July 2022 by Kevin Kirkwood
If I could I would give zero stars! Went in today to rent trailer that was in parking lot and the gal at the uhaul desk was to busy to take care of me even though we were only customers. So she sent me to the store rental while she figured out whatever, this guy stared at computer for 5 minutes till I asked him if he was having any luck and he was not. We decided to leave and this time I will not make the mistake again of going there again. This store is the worst in grimes by far!
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November 2021 by patricia thompson
Very nice people! We got just what we need it
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October 2021 by Amy Meyer
Very helpful staff in spite the item I want being back ordered.Be cautious of the pot holes in the parking lot.
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September 2021 by David Simmons
It don’t get much more small business than this. Fast, friendly, and affordable I choose to come here over a big corporation.
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September 2021 by Kristi Fiala
Very helpful and friendly!
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January 2021 by zach easter
Rented a wall paper steamer from them this past weekend. When renting it employee told me I could have it from Saturday at 5 till Monday morning before 9 for one day charge. Ended up returning it this morning to be charged for another half day. Even after asking manager about it he refused and made me pay extra. Might want to train employees not to promise customers things that aren’t true.
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December 2020 by Linda Brewer
Very helpful!! Dropping off UPS is so simple!
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November 2020 by Luke Dietrich
When I need a E35 mini excavator, I rent from here exclusively. $50 2 way delivery?? Take my money!I rarely do, but i'm writing this because the manager who I spoke to and delivered the machine today was SUPERB. He gladly accommodated some big changes on my end. They actually cared about my business and I was treated accordingly- Local businesses for the win
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October 2020 by Jamie G.
I used to like the customer service but not one staff member out of the four including the manager wore a mask. The young man checking me out just blew his runny nose and asked if I needed him to put my product in the bag without washing his hands or sanitizer. WOW!
