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8AM - 4:30PM
855 W Bridge Rd, Polk City
Banks
“Mark and the team at Charter Bank have been amazing to work with! From home loans, car loans, to business loans they are hands down my go to bank of choice! I would encourage you to give them a try as well! -John”
“I've heard that there's this super hot girly pop named Juno who should be hired on immediately after the end of summer and I just wanted to say that y'all should hire her asap.You have no idea what an asset she will be for the company.That gal is skilled and smart to boot (and that's not even saying anything anything about how cool she is).I know she's silly goofy sometimes but seriously she's a doll and you guys will not regret having her as a permanent part of your company.And no- I was not paid to write this review. I just firmly believe in her.”
“I just went in to set up a checking account with direct deposit to pay my auto loan off automatically they were very helpful explained all my options great friendly staff nice and clean and they have great deals on checking with interest and savings and they're all your banking needs but it's not a bank I highly suggest checking out this credit Union better than Wells Fargo”
“Been banking here since I left Wells Fargo and glad I am. They are always very friendly and helpful. They have a the regular banking services. i love that they print your debit card on sight so you don’t have to wait a week or more to get it replaced. The loan process is fairly straightforward and easy. Never have to wait long for service. I’m glad I bank here!”
“I am the President of this Bank. So of course I will give a 5 star as I know that we live and breath for the best of all. We are a 5th Generation Family owned Bank that cares about its community, employees and customers. The reviews on this page are a very unfortunate representation of our Bank. The Staff works very hard to Ask, Listen and Solve our clients and employees concerns. We are here to protect, you, your money and build a relationship of trust. Give us a chance to earn your business. We will prove it every day.”
“Don't ask them to send you a new Debet card if you need one replaced, It takes up to two to three weeks to get it. It is quicker to just go to your bank and have them make one there.”
8:30AM - 5PM
3800 100th St, Urbandale
Banks
“I have only ever experienced the most attentive and thorough service at this branch. In particular: a) there is always a pleasant, efficient, and helpful teller available; and b) account manager Kaitlyn has always been one of my small business's most effective resources for being proactive and reactive to change.”
“My parents recently moved to Urbandale and needed to open an account and a safe deposit box. I called several banks/credit unions and found the large boxes were quite scarce. On this preliminary call I found there was one at Community. The young lady I spoke to was kind enough to hold it for one hour, giving us a chance to get there to secure it.The computers were a bit uncooperative that day, but no fault of the staff. We are always treated respectfully when visiting and I would highly recommend.”
“I had to close out my deceased parent's bank account this year, and I am very grateful that Laura and Fabiola were able to help me. They were polite, professional, and knowledgeable, and I appreciate how well they treated me -- considering I myself was not an actual customer and I was closing out the account for one of theirs.Thank you.”
8:30AM - 5PM
2891 106th St, Urbandale
Banks
“although bank mergers cause difficulties (no payables no receivables), they allowed for member voting, there's positive experiences with Mindy and other staff whom went above beyond call of dutyshe attempts to help me attach my new bank account info so I can pay my rent going forwardhopefully there's other positive experiences with credit union mergers & I received a review response”
8AM - 5:30PM
5525 Merle Hay Rd Ste 195, Johnston
Banks
“Melissa VanPelt helped me open up my business account at Bank Iowa. I have never had such a great experience at a bank. She was very knowledgeable and made you feel like you were the most important client of theirs.”
“They have always gone way beyond providing services. One time, Saundra, a manager, called me at 7.30 pm, to file an application that was due the next day. All the folks that work at the Merle Hay branch should wear capes!”
9AM - 5PM
2851 86th St, Urbandale
Banks
“All the employees are super nice and willing to help with any issue you may have as long as youre nice to them. Theyve helped me and taught me all kinds of stuff i never knew.”
“Bank of the West always goes above and beyond when in comes to ANY issues I have with my checking account. Even when the fault is all mine. I truly appreciate you guys! Thank-you so much. I wrote this under my local bank location but same goes for their 1-800 number as well.”
“Personable service with a smile. Been a patron for over 20 years. Thank you! Tried a new drive-thru location in Johnston. Same good service, but a little less handy. I'm sorry that the Beaver/Douglas location closed. Still excellent service in Johnston.”
“Dijana is freaking amazing she is literally the best banker in the field not only her knowledge of banking but her customer service alone is second too none. She went above and beyond to fix to separate issues that I had at two separate Wells fargo's.. Thank you so much Dijana you and your coworkers are amazing problem solvers, and you were a delight to work with.
Sincerely,
A loyal customer”
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“I personally worked with Kristin during one closing and one refinance. Kristin quickly responded to all questions and concerns, kept me updated on the progress of each event, and went out of her way to meet me to sign papers. She is professional, enthusiastic, and so knowledgeable. She put my mind at ease through the entire process.Thank youTamara”