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September 2023 by Grover 5.
Absolutely HORRIBLE experience. I contacted to purchase a truck day 1 it was listed and said i would purchase. I offered a down payment or anything that would solidify the deal. The sales manager Dustin said they don't take down payments and assured it would be mine. A week after it was listed, it was out of their shop for repairs and a deal was made by Kris Pauly over email. He said he would call me in the morning to do paper work. I instead waited all day for the phone call which i never got. I had to call the sales manager at the end of the day only to find out they sold it to someone else. What a waste of my week. They don't care about their customers. My money spends the same as the next guy and i was paying full asking price, so there was absolutely no reason to sell it to someone else. Why they sold it out from under me, I'll never know. But be damn sure they don't care about treating me this way and they sure won't care about treating you the same. Find another dealer, one that actually values your time. This one deserves 0 stars. And absolutely don't work with these 2 individuals. Dishonest AF!
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August 2023 by Dustin O.
I've purchased my last 5 vehicles from here and they always take great care of me. Service department is fantastic and I highly recommend the body shop.
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July 2023 by Matt S.
I have used their body shop on 2 occasions... once for rear end collision repair and once for hail damage... I was completely satisfied with their work both times. Their helpful staff made a frustrating situation better. Highly recommend.
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June 2023 by country_boy_2481
Great selection
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February 2023 by Brenda Martin
Buying my 2017 Sierra Denali was such a great buying experience. Brian our salesman and Dustin the sales manager were great, easy to work with and super accommodating. Everyone from start to finish was very friendly & professional. Thanks again Shottenkirk for a great buying experience.
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December 2022 by Gunter
I played jazz here
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December 2022 by Crystal Clampitt
we bought a truck in cash and come to find out they sold us a vehicle with an existing lien on the truck! their finance dept not only FAILED to do their job but when I contacted them he hung up on me! now we have a $16000 truck we can't legally license bc they are selling vehicles they can't legally sell.
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January 2022 by Harold Baughman
The service department was great.
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October 2021 by Derrick H.
Avoid car smelt like piss they wouldn't give more on my trade in told wasn't getting posted online sold to another dealer next week I found it posted never again go to shottenkrook
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October 2021 by Lora Capito
Stupid extended warranty is useless. And you charged $80 to tell me it wasn't covered ? Plus I bought it in March of this year with a cracked windshield, signed papers for them to have it fixed at their cost. Still have a fricken cracked windshield. ?
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October 2021 by Matt Garwood
I bought an 08 Powerstroke from them a couple months ago. the process was made very simple and Brittney has been a pleasure to work with.
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September 2021 by Doris Darline McSparen
took almost 2 months to get my car back and they kept putting other vehicles in front of mine. will never take my car back there again
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September 2021 by Jared Heule
Wrecked my vehicle Saturday had it towed there contacted them Monday said they would be in touch Tuesday never called back I reached out Wednesday they didn't get to look at it.. understandable there busy said for sure they would look at it and figure out what's goen on yet no call so I reach out yet again to find out they have still not even touched it...if you choose shottenkirk hopefully u have another vehicle to drive sence they take there sweet time to get the ball rolling and choose to have a very poor communication level with there customers only to tell them each day they will contact them then not follow threw very disappointed have bought from them in the past after this experience I won't bother to return
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June 2021 by MeiLin Lum
I always get Five star service at Shottenkirk Fort Madison. Kurt Jennings is EXCEPTIONAL as a service writer. Kurt makes you feel he is there for you , whatever you may need. Service techs are prompt, competent and thorough. The customer lounge is the best, more comfortable than I have ever seen
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May 2021 by Andre D.
The team here at Shottenkirk Ft. Madison is absolutely world class. Both my Sales Associate Keith and Sales Manager Adam had clear and open communication with me regarding any questions I had as well as the steps throughout the entire process. In addition, the Finance Manager Chris was got me a lower rate than my bank had with lower payments than they had quoted. Since I was purchasing from out of state, there were some logistics that I needed assistance with and Keith, Adam and Chris were happy to assist in any way they could. I had looked a multiple other vehicles before finding the one I ultimately purchased from Shottenkirk Ft. Madison but I can truly say the overall interaction was what led me to proceed with purchasing from them. If you're planning to purchase or lease any vehicle, you would be remiss if you didn't reach out to the fine folks at Shottenkirk Ft. Madison. You'll be glad you reached out to them and you'll drive away with a vehicle you'll be truly happy with.
