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September 2023 by Brayden
Utter incompetence of the employees there. Did not get a call back all day so I went into the store. I ask 2 employees how long it takes to wash a dog. They tell me 30-40mins. I tell them great, I will be back in 20mins with my dog to give her a bath. I show up in 20mins (1-hour before closing time) and they say “sorry our dog spaw is closed”. Is this not something that should have been communicated before I feed my dog a $6 calming treat and haul her back to the store?
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August 2023 by Natalie Florida__Spring
Only pet store in fort dodge Iowa has all your pet needs.
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July 2023 by Megan Secor
Hands down, great experience! We had a last minute puppet that was straight from the pound and needed some TLC for some heavy matting. Brittany and her team took great great care of us, and squeezed us in last minute! Bert grateful to have such a great place in Fort Dodge.
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July 2023 by Jason Liska
It is nice to have options to buy pet supplies but the prices are to high for me.
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July 2023 by Amy M.
Staff is always super helpful. We LOVE the self service dog wash area! So convenient and they have everything there that you need. Even treats! We have also found that a lot of the prices are very competitive. Great addition to Fort Dodge!
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July 2023 by Anyston H.
I scheduled a grooming appointment late may and I had to reschedule it 3 times and didn't get to groom my dog until mid July. My dog is a shitzu and when they get long hair and when it becomes summer time, they need to get groomed. I was told three different reasons as to why I had to reschedule: personal emergency, she got sick, and then she was on vacation. The rescheduling kept being pushed weeks out? Once I was able to get my dog groomed, the whole grooming is supposed to come with dental and nail clipping. But I got neither of those. Once I got done picking my dog up and took him home. I had checked his nails and they were still long and pin point sharp. I called them and asked if they could actually cut his nails because I KNEW that they weren't cut. They told me to bring him back in so they could fix up his nails and all they did was lightly shave or sand down his nails (whatever spin my tool that use), barely doing anything to his nails, not even making a single mark on them. I was sitting there holding my dog's paws watching them do it. And I even pointed out the pin point sharp nails that clearly shown that they weren't clipped at all and the lady just ignored me as she slightly sanded over his nails. The groomer did tell me she wasn't good with legs but when I went to go and pick up my dog after he got groomed, he was squealing and barking because of one of his legs being hurt. See, I know she said she wasn't good with legs, but I didn't expect his legs to get hurt either. another thing is that his face wasn't even done at all! I went home and did it myself. The groomer told me she couldn't do it but I was able to do it on my living room floor with a pair of BULKY SCISSORS!? His face was not done at all. And I, a 19 year old girl with no grooming experience at all, was able to do his face. Ever since I had gotten him groomed, I have even gotten comments about how uneven his shave is around his body that you can see the uneven clumps of hair that wasn't even touched. I STILL had to pay over $50 for this. -5/10 I don't recommend.
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June 2023 by Pat Nelson
Excellent shopping experience, vast variety of products and friendly, knowledgeable staff.
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June 2023 by Some Body
Not impressed with their products or selection. Overpriced and low quality toys
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June 2023 by Birdie Thomas
Not done there yet, picking my fur baby up at 1:15 and will add to my comments then and post a pick.
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June 2023 by Nikki Wood
I have had a few poor experiences here. First one being a guinea pig I had purchased had gotten a bad case of ringworm about 2 days after bringing him home. They offered to purchase him back instead of just paying for the vet visit. I didn't know what his future would be if I had brought him back so I kept him and paid for the vet myself. Second one being the deplorable conditions of the ferrets. Their cage was full of feces and they had spilled their food and litter pan. The glass doors were absolutely filthy. Very shameful to keep them in such poor conditions. I did notify a staff member who was very nice. He said he didn't work back there but would tell the appropriate people. I very much hope something got done immediately. I was very hopeful for a new pet store here but this one is going downhill fast. I hope things change quickly otherwise I don't feel it will be around very long. The only good thing I can say is that the staff has always been nice when I go in.
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June 2023 by Emma Irving (Emm Jay)
Love coming here for my dogs, they have everything I need and everyone is always super friendly
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June 2023 by mary mathes
Great selection of pet foods. Staff very friendly and helpful ?.
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May 2023 by Leo Wilkinson
We buy our dog food and supplies here. Very friendly people. You are allowed to take your pet in with you.
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May 2023 by Holli Berg
Bought my Molli some catnip I really thought they'd carry more items for cats!
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April 2023 by Shawna Cox-Groneberg
SEE THE END:::Was at Grand opening, seems like great place with variety. Love it. I like the variety and the fact that even if you open a food your pet don't enjoy, they'll return it for exchange...how awesome ATTENTION: THEY DO NOT EXCHANGE THE FOOD, I HAD A $44.00 BAG OF FOOD FROM ORDERING ONLINE AND NOPE THEY WOULDNT EXCHANCE IT. SOOOOO DISAPPOINTED