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October 2024 by Scott Hilbert
To get Your shipping label sucks hard for old people like me to figure it out on line either that or drive 70 miles to a fed ex store just to mail a box
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October 2024 by Justin D Piper (Majinsatan)
Looking for the local number to fort Dodge FedEx office
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October 2024 by Ummm Hello?
Said package was supposed to arrive yesterday, it didn't. Estimated delivery time today was between 11am and 1pm..... STILL HASN'T ARRIVED.
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April 2024 by the_killer_bunny
the sad excuse for a delivery driver was to lazy to climb the stairs and go in to the door to the lobby like I specified in the instructions and decided to leave in next to the mailbox IN the rain which led to my package being stolen immediately I have been tying to contact this facility to report the driver for not following the instructions but the number on here on send you to a foreign call center and they wont connect me to the local location pretty sad they dont care enough about customers
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April 2024 by Zillaキ尺ムひり
They legitimately can't tell the difference between North and South, and loss all my packages
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December 2023 by Kayla Taylor
We were supposed to have a package delivered 3 days ago, but they had an address issue. Called and got the address changed just for them to turn around and claim they tried to deliver a package and we weren’t home. We’ve been home all day and none of our cameras even saw them try to attempt. This is extremely unethical and I am sick of the games. FedEx needs to figure it out and do better.
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April 2023 by Jamie Dirks
The last two packages I've had delivered to my house have been left in places that exposed them to the elements. The first time around I got home the envelope was just wet but the contents were still okay. Yesterday they jammed one behind some shovels and I didn't find it until the next afternoon so it had been sitting in the rain and dirt all night. Someone had sliced the front open and pulled out the shipping information so the paper is completely destroyed and contents were soaked since it was stuffed down and left open like a baked potato. I just called customer service and the automatic system told me exactly when my package was delivered but when I talked to the actual customer service representative she told me that there was absolutely no way to look up my package information at all or even make a note in the system next to my address to put envelopes in the mailbox like a normal person would. She told me she is not a computer and is there for useless without a tracking number even though their system clearly had my information and pulled it up off of my phone number. Most people know this is not true. Apparently people are supposed to be mind readers and already know tracking information for packages they didn't even know were coming. Now I'm going to have to go see if I can figure out who sent it and get it resent. Don't bother with this place.
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March 2023 by Tina Townend
Lack of customer service and follow through has ended my 30 year relationship with them, both business and personal. Their automated system is nothing but a block to avoid calls for updates. They have chosen a robot to handle customers concerns and requests and they are losing customers.
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March 2023 by Leanne Lingle
Absolutely horrible. If I can ship through ups or usps I would. They lose your stuff, deliver it to the wrong house or just don’t show up for a week.
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March 2023 by newmoney515
Avoid using FedEx in this area at all cost , almost every package has a issue , drivers don’t care at all , always issues every single time , horrible customer service and very rude employees
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July 2022 by Angela Leopold
Package sat at site over the weekend after saying it would be delivered by end of day on Friday. Monday it got marked as delivered at door, but was not. Recipient was home and outside all day and no one showed up. Called customer service and just got the ridiculous answer that they may have marked it delivered just because. There is no number I can find to actually connect to the Fort Dodge facility. ETA: Package was at the neighbor's 1/4 mile away. It was safe, at least.
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April 2022 by Nancy Siefert
It's very difficult to get a live person in customer service and when you do, they don't speak good English! The drivers seldom read the online instructions for placement of packages and they are usually in rough shape!
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March 2022 by Lori Gordon
I had a package that was supposed to come to me delivered to the wrong address I called in and was never contacted by my local office or driver. The person who received my package called me and said that FedEx had called her and told her she needed to leave it outside in a major snow storm for them to pick up which they never did she pulled it back in so it would not get damaged. Just received another shipment package was very well padded but contents were damaged wish these vendors would use somebody else for shipping.
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January 2022 by Kourt Ney
Friendly and helpful team members. Any questions on packages are answered!
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January 2022 by Tim Samp
Very helpful
