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November 2023 by Jandri Lopez
I have taken my son’s Jeep in to fix the a/c it was a compressor problem paid several hundred dollars. A week later the a/c goes out again. We take it back they then say a valve needed replacing another couple hundred to fix. A/c has gone out again. At the same time I was getting my car a replacement transmission that had gone out. I got the transmission installed for over $3000 just to drive less than 100 miles and it go out again. They told me to fix the issue again it would be $1200 for the warrant repair. I have called several times to get the warranty info so I can deal with someone else. No one has called me back. The vehicle left my oldest son stranded in DesMoines. When I asked for them to tow it back they said it would be $550 to get it back. I called another shop and had it towed for $150. I will never use elite ever again. I have spoken to coworkers about this since I am not from Iowa. I have 3 coworkers that have brought vehicles to Elite to fix and every single one of them have had to bring their vehicle back to fix the original issue that brought them in there. They also had to repay for labor.
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August 2023 by Jeremy Moore
My ac in my Chevy quit working went to have them check it they check for leaks couldn’t find any two days later no air took it back again they found out the AC compressor wasn’t working why they couldn’t figure that out. What it is in there the first time I have no idea so no big deal. I went and got an AC compressor. They said they wasn’t going to charge me for labor on installing it, the end up charging me the labor and the Freon then when I asked why the bill was so high, they said they charge me for labor putting it in and the Freon, but not labor putting the Freon in other than that friendly people. Megan behind the front desk, she was nice and helpful
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July 2023 by Tim Porosky
Great experience. Road tripping across the country when my Lexus SUV broke down. Engine was stalling out and couldn't figure out why. Got it towed to Elite and they started working on it the next day. They ended up finding the reason, fixing it and getting me back on the road in 2 days. Jeremy, Rich, Meagan, and the rest of the crew were fantastic. I'd recommend. Thank you Elite!
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May 2023 by Sierra Dalbey
I went here last year to have them chang my knock sensor, belt and fan. they ordered the wrong part and I had to pay more. It was over 600$ when I got my car back the ac wasn't working and I took it back and they told me my ac compressor wasn't working and it would be another 900$ I had a family member change it for me finally and come to find out the wire to the ac compressor was broken.
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May 2023 by Sierra D.
I went here last year to have them chang my knock sensor, belt and fan. they ordered the wrong part and I had to pay more. It was over 600$ when I got my car back the ac wasn't working and I took it back and they told me my ac compressor wasn't working and it would be another 900$ I had a family member change it for me finally and come to find out the wire to the ac compressor was broken.
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July 2022 by Brandy Costello
I am very pleased with my experience at Elite Auto Center!The problem was the battery or alternator...they checked the battery first and found that to be the culprit then they checked the alternator to make sure all was fine. I appreciate the honesty in looking into the smaller problem instead of bypassing it and going for the big job.We were seen that day, the staff was knowledgeable and kind.We had our car back with in 2-3 hours and the bill was slightly less than quoted. I will take my car to Elite again!
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October 2021 by Lindsey Chapa
Quite possibly the best mechanics we have ever met. We had issues with our vehicle that no one else could figure out. Jeremy and Rick took the time to fix it and didn’t charge us for things we didn’t need. I greatly appreciate their time and effort. We live in Ottumwa but will definitely bring our vehicles to them again!
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September 2021 by Lindsey Chapa
Quite possibly the best mechanics we have ever met. Jeremy and Rick went above and beyond to fix our vehicle. We had issues no one else could figure out and they worked hard at finding the problem and not charging us for things we didn’t need. We will definitely be back!
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June 2021 by Damien Wimmer
Always willing to take the time to help you for whatever your needs are and go above and beyond.
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April 2021 by Laura Cohen
They've always seemed fair, honest, and thorough. Had some pretty major work done recently, and was delighted that they sent me before and after pictures of the parts they replaced. I also received a follow-up call yesterday to make sure everything was still going all right, which I really appreciated.
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April 2021 by Sheri Austin
We didn't have an appointment and a radiator was bad they put on new hoses and checked everything out. I would recommend these people too anybody that asked me good service fair prices friendly people.
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February 2021 by Nathan Chaplin
Great all around shop.
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November 2020 by Leon Borgomainerio
Great service and very knowledgeable. Gotten my vehicles serviced here and always top notch. Will be returning.
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October 2020 by Christopher Chrisman
really easy process to get my car in. and fast!
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February 2020 by Jared Klein
I take my truck there for regular service. Jeremy has always treated me fair.
