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August 2023 by chad Peterson
Great service , excellent owners and staff ! 10 year customers
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June 2023 by Carrie Daniel
My husband and I really try to support local businesses in the area. We recently bought a house with a pool and came to their location in Fairfax to buy pool chemicals. Both times we've been in the store, the gal was extremely rude and condescending. We will not be returning, and we will be taking our business to a different local shop.
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November 2021 by Phillip Bemer Jr
Great people know their stuff with pools. Bought an inground this time as above at last residence. Family owned and operated company. Great job.
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October 2021 by Patti S.
Hands down the best and most reliable pool company in the area. Like many others in 2020, we decided to get a pool and reached out to many companies. We were on three lists; one backed out, one said he'd start in a month then disappeared, only Royal Pools consistently under-promised and over-delivered on every commitment. Yes, Joe is a bit opinionated, but it's because they have a proven process and they know what they're doing. This is a professional family-owned and managed business. Follow their advice, use their recommended subs and you'll be golden. Even though the temps are falling, our pool is set at 85 and is glorious even in mid-October!
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August 2021 by Amy Edison
This pool builder is fantastic. They know exactly how to build vinyl pools and they deliver an amazing product. The crew was very friendly.We built at the height of the supply issues full of delays everywhere in the construction industry. Royale Pools communicated every last speed bump and explained how we would get past them as they arose.We got exactly what we ordered and we could not be happier. Thank you Royale Pools!Amy E.Service: Roadworks
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June 2021 by Mariah Cox
They have to be the rudest people I’ve ever dealt with I tried them 2 years ago and said I’d never go back well I tried again to get a part for a pool and they are down right arrogant and nasty .
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August 2020 by DAVE McLaughlin
I wanted to purchase $7k worth of equipment and they told me they didn't want any new business. Went to two other stores in CR and they were so helpful and wanted to help.
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August 2020 by Brenda Edwards
Remodeled our entire 20' x 40' vinyl liner swimming pool but left a huge hole in the cement next to our skimmer that wasn't there at the start of the job. They then made us hire the owner`s brother-in-law and pay him separately above and beyond their quote for the job to finish filling that hole and essentially finish the project. We were already paying them between $15 - $20 grand on job so it was pretty distasteful that they would've left the job with that huge hole next to the skimmer if they didn't squeeze hundreds more out of us for their relative. In what world do people pay that kind of money and expect the company to leave a giant hole behind or get hit up for hundreds more separately for the owners brother-in-law? This many years later it still irks me how wrong it was for them to do that to us.
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July 2020 by David B.
Customer service is awful at this company. The office manager is rude. I have 2 instances of their staff being our property without permission. For another time I waited 6 hours for their technician to show up for an appointment and to my knowledge they never arrived. It turns out they simply went on the property without letting me know they were there. I even called in 4 hours into the the 6 hour wait to get a status... they said they would call back with when he would arrive... no call. On top of all that their prices are excessive... $300 to install a replacement pump that takes 15 minutes to connect. I can live with the high prices but the don't care attitude about customer service is not accessible.
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June 2020 by Mike McNeal
Very friendly and knowledgeable
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February 2020 by Ernie S.
My wife and I were interested in putting in an in ground pool. We went to the spring home builders show and spoke with a number of local pool installers. They mostly ignored us and acted as if we were not worth their time. I was then given the name of Royale Pools by a co-worker who said that he had heard good things about them and that they had been in business for quite a few years. Once we gave them a call we knew they were the one. They treated us with respect and set up a meeting with us to find out what we were looking for, not trying to over sell us on something we didn't want or need. In fact they actually tried to under sell us a little. Once we had agreed upon everything we set a schedule and they followed thru on every date, promise, and aspect of installation. When the installation was completed they made sure to spend one on one time with us to understand the care and up keep on the pool. I am constantly running to their shop to have them run water checks and get their advice. They have very accommodating and friendly to us and always offered outstanding service I would highly recommend this company if you are planning on putting in a pool. I can not say enough good things about them.
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August 2019 by Shock Treatment
Very helpful and friendly!
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July 2019 by Don Gatewood
Reasonable pricing and hard to find parts in stock
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July 2019 by richard hinderks
Friendly and helpful service.
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June 2019 by Mae Herman
The best decision we made was to leave Royal Pools. Our new service company is much more superior with customer service. No need to feel bad about asking a question. Callie was rude and apparently never felt the need to let us know that they would not be opening our pool. I waited a year to compare services and I am so very glad with our second year with another company. As another reviewer stated “ you've been warnedâ€.
