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December 2023 by Tom Crank
The people were extremely low pressure and Riley is very knowledgeable. Forest is very personable and a pleasure to talk with. I was given a very fair trade in value for my 2014 Silverado. I highly recommend doing business with Browns.
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December 2023 by Deanna Kahler
Curtis was professional and extremely helpful.
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December 2023 by Angie Linneman
I have always had a great experience at Brown's in Elkader. Anytime of the day you are always welcomed in with smiles and everyone is so friendly. Great atmosphere and service.
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November 2023 by Bonnie West
Excellent service and very timely and accommodating. Great job Brown's.Service: Tires
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October 2023 by Jody Cook
Great Job anytime I have to take any of my vehicles for service or repair. Thanks Brown's ford.Services: Tires
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October 2023 by Elisabeth YALibrarian
The service was wonderful, most of the staff was great!Services: General repairs & maintenance
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October 2023 by Molly Augustine
I love the convenience that Brown’s offers when servicing our cars. They picked my car up from work, gave it an oil change, and had it back as if it had never left. They offer top notch service and are always friendly! We love Brown’s!Service: Oil change
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October 2023 by Barbara Ruff
Everything met my expectations, and more as at the last minute I asked if the service staff would be able to add an oil change to my work order. As it turned out they had time to complete that task. The service mechanic also spoke with me at my request to explain he work preformed and helped me decide if further repairs were needed. I'm at ease that my vechile is eady for the busy fall harvest season. hanks Brown's. Edmund
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September 2023 by Brian Harper
I've taken our three vehicles to Brown's to be serviced and had minor repairs performed in the past 3 weeks. All tasks that were asked to be done for us were done with much satisfaction. My complaint is when we had one repair done on our van, the labor bill was well over $250. When I asked about their hourly rate, I was told it was $125/hour. OK, except this particular job took less than an hour to perform. I was told that what the "book" said it should "cost." I struggle to understand why I was charged for essentially for at least 2-hours of labor on a task that took half that time. On a side note, we have purchased 8 new vehicles from Brown's since 1995, 7 since 2009 and one used vehicle that was a year old. I think we are one of their better customers.
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August 2023 by Marilyn Zwanziger
I was very favorably impressed with my recent routine service on my vehicle. Not only due to the timeliness, but also the small town friendliness and extra customer courtesy extended to me.
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July 2023 by Beth Rentschler
When I could expect the service to be completed and they did a safety inspection and reviewed it with me- told me I would need tires before too long. I’ll be back when that time comes!Service: Oil change
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July 2023 by Jeanne Fuelling Brown
Everyone is always friendly and courteous. Service department called when done and informed me what was found/done. Pam always does a great job at detailing my car. Love the showroom clean when I get it back!Services: Air & cabin filter replacement
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June 2023 by Elaine Reicks
Recall of faulty windshield wiper. Very pleasant staff. Mechanics were able to fix the problem without setting up another appointment.
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June 2023 by Jerome Cummings
Excellent communication with Service and Tire departments. Reasonable pricing and high attention to detail. The tire department met my specific requirements for performance tires, including date of manufacture and meeting the automobile manufacturer's specific PSI inflation. Exceptionally good customer service from Elkader Brown's Sales and Leasing, from the reception desk to Service Dept., Tire Dept. and the back shop, plus being flexible in scheduling work.Jerry CummingsPrairie du Chien, WIServices: Tires
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May 2023 by Lee Gamm
As per usual-the service is great! This was the second vehicle I have had serviced in as many weeks- my vehicle was taken to the dealership for me at no charge -then serviced and brought back to me with no issues! All the personnel there -especially Tyler -have gone above and beyond -whether it be sales -service or support staff- to help me out whenever I need it !Service: Oil change
