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“Very efficient opening up a new account. Underwriters made a smart move allowing me to open it. Thank you Kara Schumacher for your pleasant and understanding assistance w my banking matters. Your outstanding and a fantastic asset to the company. :)”
“Been hear something like 20 yrsHave had probably the most loans or dam close to the top for cars and trucks etc.The staff is always very welcoming and there for your needs..Great credit union here for life”
“My wife and I deal with several financial institutions in the Quad Cities. Have to say that Ascentra Credit Union is far and away the best experience for us.Hands down better service than any bank.The people that work for Ascentra are willing to help any way thay can when it comes to your financial well-being. Nice talking to people face to face,instead of threw a computer monitor in a room.”
“We had a great experience working with Greg Hansen. He took the time to explain our options and answer all our questions. I highly recommend seeing him for your banking needs.”
“They sponsored an event at my sons school, so we opened his account here. Jody helped us get it started and she did a great job and was patient with our children being there. A nice thing for the kids is they have games in lobby to keep them occupied. They also have a change machine for member’s and how great that you do not have to roll change to deposit.”
“I absolutely love working with Ascentra! Unlike some of the big banks, they’re down to earth and they still talk to you as a person. That’s so hard to find these days. It makes a huge difference. Plus, they have many different banking options.”
“Courtney Contreras was extremely gracious through the whole process of purchasing my first home. She was very responsive every step of the way.There were some hoops we had to jump through and she did a fantastic job of explaining everything thoroughly and helping any way she could.I recommend her to anyone!”
“As a certified "Grumpy Old Man" I an embarrassed to admit I cant think of a single complaint. From the day I contacted you about possibly moving banks I have been extremely pleased with my decision, though at times a bit confused. How do you do it...people answer phones, employees smile and answer your questions ( as importantly if they cant they will find someone who can) I have been told that people, in todays market like dealing with impersonal customer service, it gives them comfort in their anonymity. yeah , sure.Ascentra Credit Union is terrific. You call on the phone, visit on line or walk in the door , you are treated with the same considerate and friendly service. I have yet to be treated any other way.”
“I came pretty late, about an hour before they closed and they were still making all of their espresso drinks. Quite often I run into coffee shops that either close before their posted time or they'll clean up early so that they can try to get out right at closing. Luckily, none of the Vibrant locations I've been to do that. I tried the Honey Lavender Latté as well as the Endless Summer energy drink. I had a long night ahead of me so I wanted to make sure I had something tasty that would keep me awake. They did not fail me!I'm looking forward to coming back during the day and enjoying their space. It's so comfy and inviting. There's tons of tables inside, conference rooms, some tufted chairs and a couch by the fireplace, patio seating, and high tops. There's even a working ATM from their prior days as a bank. Super cool! The staff was great, too!”
“Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,”
“I used to have trouble with my app, but they recently have upgraded their online banking. It has been a game changer. They have great rates and responsive customer service.”
“DuTrac Community Credit Union is the best bank ever!I called so many times from oversees to get some help with address changes, forgot my password, needed help with some other stuff....all employees I talked to, are more than professional and customer friendly, they are perfect with everything they do!I feel blessed to be a customer of DuTrac Community Credit Union....thanks to all of you guys for being so awesome and always there for me! Thank you so much!I wish you were here in Germany!”
“To be honest i found Marine Credit Union by accident while i was look for a military related credit union ,but it was a little surprise when i found they weren't lol ,but Marine Credit union has been so helpful an good to work with, i would hope everyone will have as good as a experience as we do ,”
“I met with Aileen Reimers today to open a new account and I want to thank her for her superb customer service! She deserves an A+ for her outstanding professionalism and job well done!!! Thank you Aileen!!Hollie Jordahl”
“Very nice and helpful tellers. Also easy to check balance on line, etc.Very impressed with tellers that remain calm and respectful when dealing with an irate customers. Toughest job to do is customer service. My branch on e kimberly is awesome.”
“Excellent customer service, the girl who greeted us when we arrived was very attentive and friendly and the girl who served us was very professional and kind, my respects.”
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“Angie was very knowledgeable when helping to set up my new smart checking account. She was very thorough explaining everything as well. She also ordered my checks and debit card after hearing that my current credit union is closing.”