West Side Automotive is a trusted auto repair shop known for honest and reliable service. Customers appreciate the friendly and helpful staff, especially John and Amy, who go above and beyond to assist with repairs and vehicle needs. They are quick to get customers in and out, often accommodating urgent appointments and providing courtesy rides when needed. The team is experienced and knowledgeable, with Amy recognized for her expertise in diagnosing and solving issues like air conditioning problems. Despite some complaints about a rude receptionist, many reviews highlight the business's honesty, accommodating attitude, and fair pricing, making it a preferred choice over larger corporate shops. Whether it's brake repairs, tire services, or other maintenance, West Side Automotive consistently delivers quality care and customer satisfaction. The staff's dedication and professionalism make it a highly recommended place for vehicle repairs in Dubuque.
John was so nice and helped my boyfriend figure everything he needed out and was the cheapest we could find! The receptionist was extremely rude and is every time we have ever been there. Twice we decided to avoid going to them because she had answered the phone and this last time john happened to answer and sold us!
August 2025
What a great place. I couldn't have asked for a better experience getting my brakes taken care of when I was passing thru DBQ. Honest and accommodating, thanks for being a great business.
February 2024
Did a very good job fixing my car, at a fair price. Will definitely take my car here for repairs next time
