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March 2024 by andrea r
Terrible customer service. Prescription was sent at least twice and they said they didn’t have it. Blamed physician offices
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March 2024 by Brianna Kramer
ORDER YOUR PHOTOS AT HARTIG DRUG!!!! I cannot express how disappointed I am with the photo service at every Walgreens in Dubuque, specifically this location. Many of my photos have had important parts cut off (faces/words/etc) - this has happened multiple times amongst the various locations. I just received a packet of photos, expecting an 8×10 of my daughter only to find an 8×10 of a random family!!! Around Christmas, I made a special trip to pick up a custom gift order, only to find out they accidentally pressed a button to send an email that my order was ready, when it was in fact, NOT ready. A completely wasted trip. SAVE YOUR TIME AND ORDER PHOTOS ELSEWHERE.
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February 2024 by Jack Cullers
terrible
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January 2024 by Christie
Takes 3 hrs for meds then says oh its been ready. And no consult on new prescriptions. Need more staffing and experience. Switching to a different pharmacy.
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December 2023 by Nicole Merfeld
always nice staff and fast check out
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September 2023 by Krysanthemum Gummow
They can't read notes from doctors, never have prescriptions ready, even though they'll call you and let you know it's been filled. So many pharmacy issues.
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September 2023 by Caroljean Dennison
Walgreens has always been a good & helpful store & pharmacy. Very clean & organized.
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August 2023 by Colleen S
Audrey (in the pharmacy) is truly exceptional!!! Her customer service was above and beyond, and I am so grateful! Aubrey went as far as to call my insurance twice, which took her awhile since I was having trouble with a prescription. Then she called me to let me know it had been resolved (only with her help). I wish there were more people like Audrey, this world would be nicer :)
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May 2023 by Mike Kehl
Great service
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April 2023 by pat hayes
great service and great staff
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April 2023 by Greatest Ever
Always friendly and very knowledgeable about products and locations of certain products.
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April 2023 by Kayleigh Rain
Chris, the store manager, would not refund/replace the full $17 for a damaged (broken seal! Bottle of cough syrup) product. My husband did not get a receipt because the cashier up front was coughing and he wanted to get out of there as soon as possible. He did, however, punch in our phone number, which should track all purchases. Chris said “it doesn’t matter. That’s not how it works, we can only refund the lowest sale price.” But why was I charged $17 and not the “lowest sale price” then? Extremely rude, awful customer service. Not only did you sell us a broken product, but wouldn’t even let us exchange a fixed product for the full amount. I hope Walgreens enjoys my $5. Unreal.
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April 2023 by Cindylou Thank
I went to get my boyfriends COVID19 medicine. He had a bad COVID infection, urgent care sent his rx here bc the VA was closed. Walgreens kept us waiting then denied us service because they wouldn’t take my civilian insurance. Thing is, the VA reimburses pharmacies, and my COVID meds are free anyway. Had to go to a different pharmacy, risk more public COVID exposure, and wait longer. Vets, don’t use this Walgreens.
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April 2023 by Stephen Petsche
The pharmacy, doesn't apparently have records of me time to time, other times I get my medication just fine. They out no effort into getting my information right.
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April 2023 by Justin Potter
Their incredibly awful phone system needs to be changed. I want to push numbers or speak to something other than a robot. Decent candy selection.