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October 2023 by Beverly B.
I was taking my daily driver (I think it was my Toyota Highlander) here for all my maintenance and repairs and was happy with the sservice.Then I brought them my 1973 Volkswagen Thing for a check-over. I was concerned the engine was mounted in it correctly (I thought a bracket had broken) and then I asked what oil to use, because it was using a lot of oil, so I was adding it myself from time to time. They suggested a regular weight, like 10w30. I knew that couldn't be right. This is an air-cooled engine, no radiator, so a regular weight wouldn't stand up to the engine temps. I did my own research online and never went back. That advice would have ruined my car.They were great, reasonable and worked with me on what was needed or what could wait on my Toyota, but I was very disappointed in the advice on my VW...he should have said he didn't know if he didn't know.
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October 2023 by Ed W.
These guys are the best! Went to dealership to have exhasut system checked. They wanted $5,200 to fix. Mr Muffler did the job for $1,500. Great staff, very responsive and thorough. I also had another need for a medal sculpture that needed attention. It had been damaged in a move. Matt agreed to take a look. I thought it needed a welder. He and his team were more creative and able to fix the problem. I really like these guys and highly recommend them. If I could give them more than 5 stars, I would. Ask for Matt, he is very talented and helpful.
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September 2023 by John Danovich
In the heat of the summer my van's A/C ceased to function. The local Honda dealer couldn't look at it until the following week but I was in town for 3 days to attend a wedding. The owner of Vaughn's took pity on my predicament, diagnosed and repaired it within a few hours. He even drove us back to the hotel and picked us up too. Great service and price. I highly recommend.
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August 2023 by Nick Neely
Great and very reasonably priced service! I was out of town and had a problem with my car and they were able to get me in and fix it the next day.
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August 2023 by Tim Loeffelholz (Timindbq)
This was my first experience and it could not have been better. Very professional, great work, and they kept me informed of everything they had to do. Highly recommend!
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July 2023 by Jacobi Zakrzewski
Matt and team have serviced both of our family vehicles for both routine and special issues. They do a great job, timely, fair, and stay within constant communication to keep you updated.Service: General repairs & maintenance
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June 2023 by CAPABLE Volunteer Co.
What a great place. Everyone was friendly and knowledgeable. I had trouble with my brakes and they got me in quickly. They even told me about a few other minor issues and offered to fix them. I will be back.Service: General repairs & maintenance
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March 2023 by Tamsie R.
Super service - the car was fixed the same day and less expensive than the estimate. All the folks were friendly and helpful - the owner gave me a lift home and back when the car was done. I highly recommend Vaughn's!
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February 2023 by Sara Homewood
They were amazing! We were on vacation and got a flat. We had our van towed there over night. Called in the morning and they came and got our keys and picked my husband up from our hotel. Above and beyond. Great service!Service: Auto tire replacement
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January 2023 by j Langley
I called them last minute, right before a three and a half hour drive home my window fell down into my door.. I called one mechanic shop who would not help me, I called these guys last minute and they came right out and helped me get my window up so I could get home to get home. granted I did not get the repair services done with them, but they helped me out in a pinch so I could make it home and I definitely appreciate that!
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January 2023 by Natalie Boll
Best place in town for service. They’re honest, fair and fast!
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August 2022 by Nicole H.
We trust all of our family vehicles to Vaughn's.....excellent service!!!
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July 2022 by Shelby Sprouse
I had a wheel bearing unexpectedly fail on the Interstate on the 4th of July on my way home to Des Moines. Even though they were closed, Vaughn's was the only auto shop in the Dubuque area to answer my call. Matt let me know he'd do his best to get me back on the road the following day. Their great customer service allowed me to find a place to tow my car to even when everything in town was closed. This shop understood the urgency to get my car up and running so I could get home, and they also provided updates throughout the day to ease my stress. This allowed us to plan our unexpected stay in town accordingly. They even came to pick me up from the hotel we were staying at once my car was finished, because they didn't want me walking to pick up my car in a heat advisory. The gentleman who brought my car to the hotel was very nice. This was the best customer service I've ever received from an auto shop to date. I would highly recommend them to others. Thank you Matt!
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July 2022 by Ashley Burke
Not impressed with the service, prices or time it took to fix my vehicle. I'm confused as to why anyone would out tires back on with loose tie rods. They could have called me to okay the repair but they did not. They had my vehicle for 2 days. And mysteriously after I get my vehicle back, the battery cable was so loose that all of my gauges were going crazy. Will not return and will for sure not recommend this repair shop to anyone
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July 2022 by Denise Daniels
Fixed my problems so far. Time will tell. Nice guys though and decent pricing.
