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December 2023 by Valerie Allen
Wonderful place to drop off prepaid packaging!
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August 2023 by Patty L Cravatta
Thank-you!
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July 2023 by Mitchell Maiden
Took forever to get my package had it for 3 days and didn't deliver.
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February 2023 by Pam Lil Cas Kau
You PO Que is horrible. Cannot get through to a live person. After hitting 0 many many times, finally I was able to get a call back. 25 to 37 minutes wait time. That is ridiculous.
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January 2023 by Robert Brune Brune
Put important letter in mail but letter was not picked up by carrier. How can a business be run by people who do not have to pick up letters that they sell stamps for this service. Carriers get paid to not do their job. Service from Dubuque is poor at best. Mail delivered to wrong addresses and ignorance of letters. Don't complain about high costs when you could care less about your bread and butter. Phone contact sucks.
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December 2022 by coral jean
very convenient to drop off my package, however the employee that scanned in my package was not friendly whatsoever and threw my package (a cell-phone trade-in) into a bin. I would have liked a tracking receipt, but she walked away immediately and I couldn't ask.
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December 2022 by coral dannatt
very convenient to drop off my package, however the employee that scanned in my package was not friendly whatsoever and threw my package (a cell-phone trade-in) into a bin. I would have liked a tracking receipt, but she walked away immediately and I couldn't ask.
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July 2022 by Matthew Morel
despise what the reviews had me thinking my experience here was very nice. Staff working the mail pickup was nice and I was out of there with my mail no later than 5 minutes.
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June 2022 by Marie Carter
This has been my worst experience ever with a post office. I have been contacting them for a WHOLE YEAR because I hardly ever receive my mail. My name and the other members of my households last names are on the mailbox. Yet it gets put in other peoples boxes. Found out my previous downstairs neighbor was throwing my mail away when put in their mailbox. Current tenant either discards mail or writes NOT AT THIS ADDRESS on it. I’m sure EVERYONE sees me and my children’s last names on that mailbox. I don’t get it. How hard is it for the carrier to put the mail in the right mailboxes? Especially when the names are plastered on the darn boxes for both units. Called and someone hung up without even saying anything. This place is a joke but I’m going to figure out who to contact over them because this needs to stop.
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February 2022 by J D
Packages go here and then just disappear, never scan in at another USPS facility. Christmas all year round for there employees, have had 2 of 5 packages vanish of the planet after going to this location for processing. Label and boxes were taped all the way around on both sides and front to back. We’re did they go?
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January 2022 by HDRAZZ
I get notices that I have mail, and packages out for delivery, but don’t receive them???The mail carrier will walk right past my mailbox “that I put right down by the road to make it easier for them not climbing my steps”, and won’t pick up my outgoing mail!The response is “ it’s in my contact that if I don’t have mail for you I don’t have to stop” ? Same response from the annex!So what happens when they don’t deliver the mail when the USPS app tells me I have mail, and packages out for delivery, but get nothing??It shows now that my packages went from Dubuque out for delivery to now in Cedar Rapids post office???????
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January 2022 by M E
Saved my Thanksgiving Turkey!!! My package said out for delivery, well turns out my grumpy OLD carrier refuses to wait until his truck is loaded, so my package was never even on his truck! But he waits until 5 pm then marks it "undeliverable" I thought my Thanksgiving Turkey was a bust. Lucky for me there is a sweet young lady at the West side annex named Leslie. She was so helpful and waited for me to pick up my package. Thanksgiving Turkey was saved! I appreciate all you do Leslie!!! There are hard working people everywhere you just have to know where to look. We are in the middle of a labor shortage so be patient with people!
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December 2021 by Matt Eivins
Saved my Thanksgiving Turkey!!! My package said out for delivery, well turns out my grumpy OLD carrier refuses to wait until his truck is loaded, so my package was never even on his truck! But he waits until 5 pm then marks it "undeliverable" I thought my Thanksgiving Turkey was a bust. Lucky for me there is a sweet young lady at the West side annex named Leslie. She was so helpful and waited for me to pick up my package. Thanksgiving Turkey was saved! I appreciate all you do Leslie!!! There are hard working people everywhere you just have to know where to look. We are in the middle of a labor shortage so be patient with people!
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April 2021 by Steve DeWitt
Typical employees. Not willing to go that extra step. Useless to ask for anything just know that the answer will be NO, Sorry.
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April 2021 by Mistress Chaos
The speed limit on the street is 35mph. The box truck is doing about 50+mph. Driver was tailgating vehicles, passing multiple vehicles on a double yellow line, & was cutting off people too close when coming back over. Usps was notified. That driver needs to be suspended without pay & written up on a safety violation. Personally, I would have fired the driver.
