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September 2023 by Mark Zimmerman
Drove through the lot. Don't know about the sales team but the service team is excellent. My car has been going there for service since May of 2012 and they have never steered me wrong.
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September 2023 by Mackenzie P.
The last few years I've had a lot of problems with my car (it's getting old). However, I can always count on Eric to fit me in ASAP and to get me a loaner so I'm not stranded. He is always so kind and understanding. Eric is always my first call when something goes wrong and the #1 reason why I keep coming back!
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September 2023 by Jess
Hands down best place to buy a car. Process was fast. They don’t have you in there all day like any other dealership I’ve bought from. Service department is great to deal with as well.
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August 2023 by Wendy O'Rourke
Brought my car in for an oil change and a/c checkup. Service was great.
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July 2023 by craigstrbo
Courteous and timely for oil change.One little issue is there were oil fingerprints on all the doors at top outside. Changer needs to clean hands before entering car or touching after the oil change.
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July 2023 by Anthony Regan
Poor customer service, lack of accountability, and service manager was inconsiderate of customer concerns. Deery Brothers of Dubuque has flawless service.
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June 2023 by Jackie Bell
I worked with Eric in the service office. He was trying to help me with a warranty company that I purchased through someone else. It was a frustrating process for me but Eric made calls and did what he could do. I was impressed with his willingness to help and for all of his follow-ups with me.
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June 2023 by Bh5000and1 gaming
Great people, great deals. They are allways looking out for there customers. Erik is a great salesman.
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June 2023 by Amber C.
We were on the road traveling from Kentucky and stopped for an event in Dubuque and then heading to DesMoines Iowa. We have a 2020 Pacifica with the Braunability. Last night we fueled up when we got to town at the Hy-Vee downtown. Drove to our hotel Holiday Inn. Next morning we go to leave for a meeting and the car just smelled strongly of gasoline. It showed 1/2 tank of gas even though we had just filled it. We go to meeting. Leave and then the car shows empty tank! Strong smell of gas, made it like .50 and car sputtered to a dead stop. AAA was quick to get the car to Turpin Dodge and with the Braunability we didn't know what we were in for. Only here for a day an 1/2 we are thinking we lost our trip time here but they gave us a loaner, and we went on our way! We made it to our convention events. They were sooooo kind! They were able to replace the gas line that went bad, gave us loaner for the day, and they were SOOOOO NICE AND ACCOMODATING. We felt blessed to end up here. It was a difficult situation made so much easier because of their assistance!!
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May 2023 by Audrey Tuthill
Service Advisor Val Watson was amazing! My car needed to have new batteries installed. She made sure it got done efficiently and even got 2 recalls completed on my vehicle while it was in there! She was friendly and professional . Her help was greatly appreciated!
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April 2023 by Matthew Roseburrough
They were very courteous as I was a first time visitor getting work done on my car. They explained everything thoroughly and kept me in the loop.
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March 2023 by Stephanie K.
We had a repair we needed on our Chrysler Pacifica. Something to do with the oil. The repair took 2 to 3 hours longer than estimated, which was annoying, but fine. The repair that they did seemed to be fine. The main issue for us was that the estimate they gave us before starting was $400. When we went to pay they told us they had forgotten to include labor in that estimate so it actually ended up being over $700. Almost double what they had originally estimated. Beware, and when getting an estimate from them, make sure you ask that all parts and labor are being included in your estimate. The guy was apologetic, but that simply shouldn't happen.
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December 2022 by Brian Kohlwes
Very happy with their service every time I go in there. Thanks for all that you do.
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November 2022 by Colton Scheffler
Will NEVER purchase another car from them again. They do not stand behind their cars being sold.
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October 2022 by Christine Jackson
I always have a wonderful experience whenever working with Turpin Dodge. I purchased a Jeep Wrangler from them in 2014 and I have been very pleased with my purchase and service ever since. A real 5 star experience every time! Thanks to the service staff my jeep is still running like it was new.